About Halp
Halp is a team collaboration software/platform from Atlassian that helps teams organize, discuss, and complete shared work. It provides featured apps, Atlassian Collections, and the ability to search by Use Case or Team so teams can effectively manage tasks and projects. Halp supports tracking requests through various channels, integrating with tools like Jira and Confluence, which improves the visibility of team progress. With Halp, teams can simplify their workflows and improve communication for better collaboration. Key capabilities: featured apps Atlassian Collections search by Use Case search by Team integration with Jira and Confluence Best for: teams that need an organized approach to managing shared work.
Halp, developed by Atlassian, is a cloud-based service desk software designed to streamline internal support and ticketing processes within organizations. It is particularly well-suited for enterprises, small businesses, startups, and non-profits that rely on platforms like Slack and Microsoft Teams for communication. The software’s primary function is to convert messages from these collaboration tools into trackable tickets, allowing IT teams, HR departments, and other support functions to manage requests efficiently without leaving their chat environments. Its seamless integration with Slack, Jira, Microsoft Teams, Zendesk Suite, and Zapier makes it a versatile solution for teams that require quick and structured responses to internal inquiries. The user interface of Halp is built for simplicity and ease of use, as it functions directly within Slack and Microsoft Teams. This eliminates the need for employees to switch between multiple platforms when submitting support tickets, significantly improving productivity. The ticketing system is intuitive, allowing users to create, track, and update tickets using natural language commands within their messaging apps.
Pros & Cons
- +Excellent Customer Support: Users praise the Halp team for being passionate, supportive, knowledgeable, and responsive to feedback.
- +Improved User Satisfaction: Halp helps improve employee IT support satisfaction by providing a convenient way to request and receive help within familiar communication platforms.
- +Efficient Ticket Management: Facilitates easy ticket creation, processing, and tracking, streamlining help desk operations.
- +Good Search Interface: The search function is fast and efficient for finding similar issues and quickly understanding context.
- +BetterCloud Integration: Integration with BetterCloud allows for kicking off automated workflows, enhancing functionality.
- −Basic Feature Set: Compared to full-fledged help desk systems, Halp is still considered somewhat basic and lacks some advanced features.
- −Limited Functionality within Teams/Slack: Some actions, like reassigning tickets, require using the web interface instead of being fully functional within Teams/Slack.
- −Attachment Handling: Handling of message attachments is reported to be poor.
- −Limited Message Context: Sometimes, users need to refer back to the original email to fully understand the request, indicating some context loss in the Teams/Slack interface.
- −No Macros/Canned Responses: Lack of support for macros or frequently used text responses can slow down agents.
- −Still Developing Feature Set: As a relatively newer product, some desired features are still under development.
- −Missing Advanced Features: Users have noted the absence of features like automatic form field syncing, shared triage channels in Slack Connect, and customizable satisfaction surveys.
- −No Saved Views: Users cannot save custom views for ticket lists within their profiles.
Features
Key features
- Conversational Ticketing
- Halp's core functionality is conversational ticketing, allowing users to create and interact with Jira Service Management tickets directly through chat interfaces.
- Chat Functionality
- Halp provides chat capabilities, enabling real-time communication between users and support teams.
- Integration with Jira Service Management
- Halp is designed to integrate with Jira Service Management, extending its functionalities.
- Knowledge Base (Halp Answers)
- Halp includes a feature called "Halp Answers" which likely serves as a knowledge base or FAQ system.
- Migration to Jira Service Management
- The webpage heavily emphasizes the migration of Halp functionality into Jira Service Management Cloud, suggesting migration capabilities are a key aspect for existing Halp users.
Additional features
- Conversational Ticketing
- Halp's core functionality is conversational ticketing, allowing users to create and interact with Jira Service Management tickets directly through chat interfaces.
- Chat Functionality
- Halp provides chat capabilities, enabling real-time communication between users and support teams.
- Integration with Jira Service Management
- Halp is designed to integrate with Jira Service Management, extending its functionalities.
- Knowledge Base (Halp Answers)
- Halp includes a feature called "Halp Answers" which likely serves as a knowledge base or FAQ system.
- Migration to Jira Service Management
- The webpage heavily emphasizes the migration of Halp functionality into Jira Service Management Cloud, suggesting migration capabilities are a key aspect for existing Halp users.
Pricing
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About Halp
Halp is a team collaboration software/platform from Atlassian that helps teams organize, discuss, and complete shared work. It provides featured apps, Atlassian Collections, and the ability to search by Use Case or Team so teams can effectively manage tasks and projects. Halp supports tracking requests through various channels, integrating with tools like Jira and Confluence, which improves the visibility of team progress. With Halp, teams can simplify their workflows and improve communication for better collaboration. Key capabilities: featured apps Atlassian Collections search by Use Case search by Team integration with Jira and Confluence Best for: teams that need an organized approach to managing shared work.
Halp Details
Halp's In-App Market Place
Does Halp have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Excellent Customer Support: Users praise the Halp team for being passionate, supportive, knowledgeable, and responsive to feedback.
- Improved User Satisfaction: Halp helps improve employee IT support satisfaction by providing a convenient way to request and receive help within familiar communication platforms.
- Efficient Ticket Management: Facilitates easy ticket creation, processing, and tracking, streamlining help desk operations.
- Good Search Interface: The search function is fast and efficient for finding similar issues and quickly understanding context.
- BetterCloud Integration: Integration with BetterCloud allows for kicking off automated workflows, enhancing functionality.
- Basic Feature Set: Compared to full-fledged help desk systems, Halp is still considered somewhat basic and lacks some advanced features.
- Limited Functionality within Teams/Slack: Some actions, like reassigning tickets, require using the web interface instead of being fully functional within Teams/Slack.
- Attachment Handling: Handling of message attachments is reported to be poor.
- Limited Message Context: Sometimes, users need to refer back to the original email to fully understand the request, indicating some context loss in the Teams/Slack interface.
- No Macros/Canned Responses: Lack of support for macros or frequently used text responses can slow down agents.
- Still Developing Feature Set: As a relatively newer product, some desired features are still under development.
- Missing Advanced Features: Users have noted the absence of features like automatic form field syncing, shared triage channels in Slack Connect, and customizable satisfaction surveys.
- No Saved Views: Users cannot save custom views for ticket lists within their profiles.
Halp's Support Options
Email Address
support@halp.comContact
+61 2 9262 1443Community Forums
https://community.atlassian.com/Chatbot
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