Halp

0(0 reviews)

Software Status:Active

About Halp

Halp is a team collaboration software/platform from Atlassian that helps teams organize, discuss, and complete shared work. It provides featured apps, Atlassian Collections, and the ability to search by Use Case or Team so teams can effectively manage tasks and projects. Halp supports tracking requests through various channels, integrating with tools like Jira and Confluence, which improves the visibility of team progress. With Halp, teams can simplify their workflows and improve communication for better collaboration. Key capabilities: featured apps Atlassian Collections search by Use Case search by Team integration with Jira and Confluence Best for: teams that need an organized approach to managing shared work.

Halp Details

Vendor

Atlassian

Year Launched

2002

Location

Level 6, 341 George Street, Sydney, NSW 2000, Australia

Deployment

cloud

Training Options

documentation, videos, live online

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese

Users

Enterprises, Small businesses, Startups, Non-profits

Industries Served

Retail, Telecommunications, Professional services, Government

Halp's In-App Market Place

Does Halp have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)

Pros & Cons

Excellent Customer Support: Users praise the Halp team for being passionate, supportive, knowledgeable, and responsive to feedback.
Improved User Satisfaction: Halp helps improve employee IT support satisfaction by providing a convenient way to request and receive help within familiar communication platforms.
Efficient Ticket Management: Facilitates easy ticket creation, processing, and tracking, streamlining help desk operations.
Good Search Interface: The search function is fast and efficient for finding similar issues and quickly understanding context.
BetterCloud Integration: Integration with BetterCloud allows for kicking off automated workflows, enhancing functionality.

Basic Feature Set: Compared to full-fledged help desk systems, Halp is still considered somewhat basic and lacks some advanced features.
Limited Functionality within Teams/Slack: Some actions, like reassigning tickets, require using the web interface instead of being fully functional within Teams/Slack.
Attachment Handling: Handling of message attachments is reported to be poor.
Limited Message Context: Sometimes, users need to refer back to the original email to fully understand the request, indicating some context loss in the Teams/Slack interface.
No Macros/Canned Responses: Lack of support for macros or frequently used text responses can slow down agents.
Still Developing Feature Set: As a relatively newer product, some desired features are still under development.
Missing Advanced Features: Users have noted the absence of features like automatic form field syncing, shared triage channels in Slack Connect, and customizable satisfaction surveys.
No Saved Views: Users cannot save custom views for ticket lists within their profiles.