Hello Health logo

Hello Health

by Hello Health · Since 2008
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ActiveAvailable globallyCloud
Quick facts
VendorHello Health
Year launched2008
StatusActive
LocationHello Health Headquarters 160 St-Viateur E Suite 304 Montreal, Quebec H2T 1A8 Canada
Countries servedGlobal
Languages1
Integrations1+
Free tierN/A
Free trialN/A
Contact salesYES

About Hello Health

Hello Health is a health management software from Hello Health that provides tools for patient engagement and communication. It offers features like appointment scheduling, electronic health records, and telemedicine capabilities so healthcare providers can manage patient interactions more effectively. This software supports improved patient care by enabling easier access to health information and facilitating remote consultations. Hello Health also ensures compliance with healthcare regulations and offers data security measures to protect patient information. Key capabilities: appointment scheduling electronic health records telemedicine patient messaging compliance tracking Best for: healthcare providers that need to improve patient communication and simplify their practice operations.

Hello Health offers a solid, practitioner-friendly EHR + Practice Management platform designed especially for independent medical practices looking to build efficiency, improve patient engagement, and reduce administrative friction. One of its biggest strengths is how well it stitches together essentials: charting, appointment scheduling, billing, patient portals, lab result integrations, and telehealth—all in a cloud-based system that allows doctors and staff to access information from anywhere. Because updates are automatic and built-in, practices don’t have to worry about maintaining infrastructure or paying separately for upgrades.In everyday usage, Hello Health shines in delivering reliable workflows without overcomplexity. Charting templates can be customized, and providers have flexibility in how they document visits, whether through free-text or voice/dictation tools. The scheduling and appointment tools are straightforward, with online booking and reminders that help reduce no-shows. The patient portal is robust—patients can view visit summaries, share lab results, request refills, message their providers, and even engage in telehealth visits. For smaller practices especially, the integration of billing and revenue cycle tools within the system helps avoid revenue leaks—like non-covered services or missed charges.

Pros & Cons

Pros
  • User-friendly and relatively intuitive interface; good for small and independent practices
  • Strong patient engagement tools (portal, messaging, telehealth) enhance patient experience and reduce administrative load
  • Cloud-based with free updates/upgrades helps keep practices current without heavy infrastructure overhead
  • Customizable templates and workflows allow adaptation to practice-specific needs
  • Integrated billing/revenue cycle tools help practices avoid lost income; lab integration helps efficiency
Cons
  • Pricing is not fully transparent publicly potential clients must request quotes; can be expensive depending on scale.
  • Some users report limited customization in certain areas (appointment reminder options, portal features)
  • Telehealth and portal functionality may have usability issues or delays depending on patient tech comfort or bandwidth.
  • Being cloud-based, depends on reliable internet; offline use is limited or not available.
  • For large multi-specialty or hospital systems, may lack some highly advanced features or integrations that large EMRs provide.

Features

Key features

Customizable charting & notes with templates or free-text/dictation, accessible via browser from any location
E-Prescribing including controlled substances (EPCS) via SureScripts; patients can request refills via patient portal
Lab ordering and direct result delivery; sharing lab results with patients via portal to reduce follow-ups
Appointment scheduling with online booking/rescheduling/cancellation; reminders by SMS/email; virtual check-in with QR codes etc.
Patient Portal & Telehealth

secure messaging, visit summaries, virtual visits (video/phone), access to documents, stored records etc

Additional features

Secure Document & Forms Management

storing/scanning lab results, images, faxes; sharing across providers and patients via portal.

Revenue Cycle and Billing Integration

handling patient billing, non-covered services, superbills, tracking outstanding balances.

Customizable Practice Settings

templates, workflows, staff scheduling, referral tracking etc.

Outreach & Patient Engagement Tools

message broadcasts, educational content assignment, outreach for missed appointments etc.

Security & Accessibility

cloud-based (HIPAA compliant), updates/upgrades free and automatic; accessible from anywhere; mobile/portal access

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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