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0(0 reviews)
Software Status:Active

About Helpfeel

Helpfeel is a knowledge management software from Helpfeel that focuses on improving access to information. It provides features such as content organization, search functionality, and user collaboration tools so teams can find and share knowledge easily. Helpfeel helps organizations manage their internal knowledge base efficiently while ensuring that team members have access to the right information at the right time. With its intuitive interface, users can quickly create, update, and retrieve documents, enabling effective knowledge sharing across teams. Key capabilities: content management search engine collaboration tools analytics integration support Best for: organizations that need to manage and disseminate internal knowledge effectively.

Helpfeel Details

Vendor
Helpfeel
Year Launched
2007
Location
Kawamoto Bldg., 5th Floor, 110-16 Goshohachiman-cho, Kamigyo-ku, Kyoto, 602-0023 Japan
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, Japanese
Users
Agent, Manager, Administrator
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality
Tags
customer experience, customer support, knowledge management, knowledge base, generative AI, and screen sharing

Helpfeel's In-App Market Place

Does Helpfeel have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), RUB (₽), KRW (₩), HKD (HK$), SGD (S$)

Pros & Cons

  • User-friendly interface
  • Instant customer support through live chat feature
  • Customizable chatbots for automated responses
  • Real-time analytics and reporting for monitoring customer satisfaction levels
  • Some users have experienced slow response times from customer support
  • Limited customization options for the user interface
  • Lacks advanced reporting features for analyzing customer feedback

Helpfeel's Support Options

Helpfeel's Alternatives