Helpfeel logo

Helpfeel

by Helpfeel · Since 2007
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ActiveAvailable globallyCloud
Quick facts
VendorHelpfeel
Year launched2007
StatusActive
LocationKawamoto Bldg., 5th Floor, 110-16 Goshohachiman-cho, Kamigyo-ku, Kyoto, 602-0023 Japan
Countries servedGlobal
Languages2
Integrations1+
Free tierN/A
Free trialN/A
Contact salesYES

About Helpfeel

Helpfeel is a knowledge management software from Helpfeel that focuses on improving access to information. It provides features such as content organization, search functionality, and user collaboration tools so teams can find and share knowledge easily. Helpfeel helps organizations manage their internal knowledge base efficiently while ensuring that team members have access to the right information at the right time. With its intuitive interface, users can quickly create, update, and retrieve documents, enabling effective knowledge sharing across teams. Key capabilities: content management search engine collaboration tools analytics integration support Best for: organizations that need to manage and disseminate internal knowledge effectively.

Helpfeel by Helpfeel is a comprehensive customer support software designed to streamline and enhance customer service operations. Standout features of Helpfeel include its intuitive user interface, advanced ticketing system, seamless communication tools, and robust reporting capabilities. The user interface of Helpfeel is clean, modern, and user-friendly, making it easy for agents to navigate and respond to customer inquiries efficiently. The unique design elements, such as customizable dashboards and color-coded tickets, enhance the overall user experience and help to prioritize and manage tasks effectively. One of the core functionalities that sets Helpfeel apart from its competitors is its AI-powered chatbot, which can handle repetitive queries and provide immediate responses to customers. This innovative aspect not only saves time for agents but also improves customer satisfaction by providing instant assistance. In terms of performance, Helpfeel excels in speed, efficiency, and reliability, even when managing large datasets or complex operations. The software is highly responsive and can handle a high volume of tickets without compromising performance.

Pros & Cons

Pros
  • User-friendly interface
  • Instant customer support through live chat feature
  • Customizable chatbots for automated responses
  • Real-time analytics and reporting for monitoring customer satisfaction levels
Cons
  • Some users have experienced slow response times from customer support
  • Limited customization options for the user interface
  • Lacks advanced reporting features for analyzing customer feedback

Features

Key features

Intent Prediction Search

Utilizes patented algorithms and generative AI to provide highly accurate search results in under 0.001 seconds

AI Contact Form

Guides users towards self-service solutions by predicting their intent as they type

Voice of Customer (VoC) Analytics

Analyzes customer interactions to generate actionable insights and improve content

Additional features

Customer Experience Teams

Seeking deeper insights into customer sentiments

Content Draft Generation

Automatically generates help content drafts from customer inquiries

PDF Search

Enables searching within PDF documents for relevant information

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
2
Interface languages
14
Billing currencies

Interface languages

EnglishJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇦CAD🇦🇺AUD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇷🇺RUB🇰🇷KRW🇭🇰HKD🇸🇬SGD

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