HOM
About HOM
HOM is a hospitality guest use platform from HOM PLATFORM BILGI TEKNOLOJILERI TICARET that helps hoteliers digitalize hotel processes, increase profitability, and improve performance. It combines features like integration with Facebook, LinkedIn, Instagram, and WhatsApp to provide efficient communication and marketing solutions. Additionally, it helps reduce queues at reception and boosts online reputation through improved guest engagement. HOM enables hotels to join others that have improved their operations through its tools. Key capabilities: digital guest communication performance analytics online reputation management process automation marketing integration Best for: hoteliers that need to improve guest use and operational efficiency.
HOM is an innovative hospitality platform that aims to elevate guest experiences while streamlining hotel operations. It provides flexible, contactless solutions like online check-in, service requests, and digital concierge features that engage guests before, during, and after their stay. Its user-friendly mobile apps for Android and iOS significantly reduce friction at check-in and improve guest satisfaction. Through seamless integration with Property Management Systems (PMS), the platform ensures smooth data flow and operational management for hotel staff. This platform’s core functionalities include a web assistant dashboard, allowing staff to manage requests efficiently with real-time updates, request forwarding, and status monitoring. Guests can request a multitude of services—like taxis, room upgrades, or spa appointments—via their mobile apps, while hotels can upsell additional services to increase revenue. The system's reputation management tools facilitate the collection of guest reviews and feedback, Improving online ratings on platforms like TripAdvisor and [Booking.com](http://Booking.com). HOM’s integration capabilities extend to various systems—PMS, payment gateways, and website tools—making it highly adaptable. Its flexibility is evident in its tiered pricing system: the Basic plan at €3.
Pros & Cons
- +Easy online check-in for guests
- +Boosts revenue with additional sales tools
- +Improves guest communication & reputation management
- +Seamless PMS integration
- +Intuitive interface for staff and guests
- −Pricing details are request-based, potentially costly for small hotels
- −Requires training for full optimization
- −Need for reliable internet connectivity
- −Initial setup might be complex for some properties
- −Dependence on mobile devices for key functions
Features
Key features
- 1. Online Check-in
- Guests receive a welcome email with a link to check in online, reducing waiting time and streamlining the arrival process.
- 2. Service Requests & Orders
- Guests can easily request services like taxis, spa reservations, Wi-Fi passwords, and wake-up calls, enhancing convenience.
- 3. Digital Concierge
- Provides guests with instant access to hotel services, local guides, and personalized recommendations via their devices.
- 4. Request & Task Management
- Allows hotel staff to view request details, forward requests, monitor status, and send notifications, improving operational efficiency.
- 5. Web Assistant
- A management tool for hotel staff to define and analyze tasks, coordinate requests across departments, and generate reports.
- 6. Revenue Opportunities
- Features like room upgrades, in-room requests, and direct sales offer additional revenue streams for hotels.
- 7. Guest Feedback & Reputation Management
- Collects mid-stay surveys and reviews on platforms like TripAdvisor and Booking.com to enhance online reputation.
Additional features
- 1. Guest Mobile App
- Mobile app for Android and iOS, allowing guests to check-in, request services, and give feedback.
- 2. Web Assistant Panel
- A web dashboard for hotel staff to manage guest requests, request statuses, and internal communication.
- 3. PMS Integration
- Connected to the hotel’s Property Management System for seamless data exchange.
- 4. Staff Mobile App
- Dedicated app for hotel staff to manage requests, view task details, and improve service delivery.
- 5. Service & Request Management
- Streamlined process to handle requests like room upgrades, transfers, and special needs.
- 6. Payment & Security Infrastructure
- Supports secure payments for extra services and transactions within the app.
- 7. Automated Notifications
- Sends automatic updates, reminders, and alerts to guests and staff.
- 8. Customizable Design & Website Integration
- Allows hotels to personalize interfaces and integrate with existing websites.
- 9. City Guide & Content
- Enhanced guest experience with localized information and digital guides.
- 10. Training & Support
- Provides tutorials, content creation, and technical assistance for smooth implementation.
Pricing
Monthly plans
Basic
EUR 3.9
Standard
EUR 8.9
Premium
EUR 18.9
Countries & Languages
Interface languages
Billing currencies
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About HOM
HOM is a hospitality guest use platform from HOM PLATFORM BILGI TEKNOLOJILERI TICARET that helps hoteliers digitalize hotel processes, increase profitability, and improve performance. It combines features like integration with Facebook, LinkedIn, Instagram, and WhatsApp to provide efficient communication and marketing solutions. Additionally, it helps reduce queues at reception and boosts online reputation through improved guest engagement. HOM enables hotels to join others that have improved their operations through its tools. Key capabilities: digital guest communication performance analytics online reputation management process automation marketing integration Best for: hoteliers that need to improve guest use and operational efficiency.
HOM Details
HOM's In-App Market Place
Does HOM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Basic
EUR 3.9
Standard
EUR 8.9
Premium
EUR 18.9
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Easy online check-in for guests
- Boosts revenue with additional sales tools
- Improves guest communication & reputation management
- Seamless PMS integration
- Intuitive interface for staff and guests
- Pricing details are request-based, potentially costly for small hotels
- Requires training for full optimization
- Need for reliable internet connectivity
- Initial setup might be complex for some properties
- Dependence on mobile devices for key functions
HOM's Support Options
HOM's Alternatives
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Neigbrs
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FLEETMATE
FLEETMATE is a fleet maintenance software from SCB Consulting that helps maximize fleet availability, minimize…
