About Hosted Contact Center
Hosted Contact Center is a cloud-based software platform from Intelligent Contacts that provides a comprehensive solution for managing customer interactions. It combines call routing, customer relationship management, and analytics tools so businesses can improve their customer service and operational efficiency. This platform enables agents to access customer data in real time, facilitating more informed interactions. Additionally, it supports multi-channel communication, allowing businesses to engage with customers through various channels including phone, email, and chat. Key capabilities: call routing customer relationship management analytics tools multi-channel communication real-time data access Best for: customer service teams that need to manage and analyze customer interactions effectively.
Hosted Contact Center Details
Hosted Contact Center's In-App Market Place
Does Hosted Contact Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), KRW (₩), SGD ($)
Pros & Cons
- Easy to use and highly effective for managing contact centers.
- Comprehensive reporting tools.
- Excellent customer service and support.
- High-quality technology and seamless integration performance.
- Positive feedback from mutual customers and long-term reliability.
- Agent scripts can be quirky.
- No significant issues mentioned by users beyond minor quirks.