About ICR Evolution
ICR Evolution is a contact center software platform from trueIT systems that supports omnichannel customer service. It combines licenses, Quality IA for quality evaluations, and Reporting & Monitoring so businesses can effectively manage their customer interactions across various channels. This platform also includes modes of dialing and Social Customer Service features, allowing companies to engage with customers through social media. ICR Evolution is designed to cater to different types of contact centers, providing a reliable solution for improving customer use. Key capabilities: Licenses Quality IA Reporting & Monitoring Modes of Dialing Social Customer Service Best for: contact center operators that need comprehensive tools for managing customer interactions.
ICR Evolution Details
ICR Evolution's In-App Market Place
Does ICR Evolution have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), JPY (¥), AUD ($), CAD ($), CNY (¥).
Pros & Cons
- Highly Customizable: The software can be adapted to fit various business models.
- Easy Implementation: It's straightforward to set up and get running.
- Simple Maintenance: Ongoing upkeep is relatively easy.
- Integration Possibilities: Offers many options for integrating with other systems.
- Database Scalability: Concerns about how the database handles growth in the number of agents and years of use, potentially impacting performance. Specifically, the growth of some tables and the organization of customer data in the database are mentioned as areas for improvement.
ICR Evolution's Support Options
Email Address
info@icr-evolution.comContact
+34 900 730 050