ilogixx logo
0(0 reviews)
Software Status:Active

About ilogixx

Ilogixx is a data management software from Ilogixx that focuses on securing and managing sensitive information. It combines capable data encryption, user access controls, and activity monitoring to ensure a protected environment for data storage and retrieval. This software supports the management of data in compliance with regulatory requirements, offering detailed audit trails and alerts for unauthorized access attempts. With customizable user roles, it allows organizations to define who can access specific information, thereby improving security. Key capabilities: data encryption user access controls activity monitoring audit trails compliance support Best for: organizations that need to secure and manage sensitive information effectively.

ilogixx Details

Vendor
Ilogixx
Year Launched
2001
Location
Viehmarktplatz 14, Trier, Rheinland-Pfalz 54290, DE
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
Germany
Languages
German
Users
Supervisor, Agent, Quality Analyst, Team Leader
Industries Served
Healthcare, Education, Finance, Retail, Technology.
Tags
Call Center

ilogixx's In-App Market Place

Does ilogixx have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$), NZD (NZ$), DKK (kr), SEK (kr), NOK (kr), CHF (Fr), AED (د.إ), ZAR (R), KRW (₩), TRY (₺), PLN (zł), THB (฿), IDR (Rp)

Pros & Cons

  • By centralizing communication channels (phone, email, chat, etc.), customers can interact with the company through their preferred method, leading to increased satisfaction.
  • Automation of routine tasks (e.g., answering FAQs, routing calls) frees up employee time, allowing them to focus on more complex issues and improve overall productivity.
  • The software brings together various communication channels, providing a unified view of customer interactions and enabling seamless transitions between channels (e.g., starting a conversation via chat and continuing it via phone).
  • Implementing a new communication system can require a significant upfront investment in software, hardware, and training.
  • System outages or technical issues can disrupt communication and impact customer service.
  • Over-reliance on automation can lead to impersonal interactions and a lack of human touch, which some customers may find dissatisfying.
  • Collecting and storing customer data raises privacy concerns that must be addressed through robust security measures and compliance with data protection regulations (e.g., GDPR).

ilogixx's Support Options

Email Address

Info@ilogixx.de

ilogixx's Alternatives