In Touch EMR logo

In Touch EMR

by In Touch EMR - In Touch EMR
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Development1+ countriesCloud
Quick facts
VendorIn Touch EMR - In Touch EMR
Year launched
StatusDevelopment
Location179 US-46 15 395, Rockaway, NJ 07866, USA
Countries served1+
Languages1
Integrations1+
Free tier
Free trial
Contact salesYES

About In Touch EMR

In Touch EMR is an electronic medical record (EMR) software from In Touch EMR designed for physical therapy practices. It offers features such as HIPAA compliant patient portals, eligibility and benefits verification, and telehealth capabilities to support efficient healthcare delivery. This software aims to reduce front desk administrative workload by up to 50%, helping practices manage operations effectively. With functionalities tailored for billing and patient communication, In Touch EMR facilitates smooth e-visit experiences. Additionally, it includes tools for administrative cost management and patient inbound calling. Key capabilities: HIPAA compliant patient portal telehealth support eligibility verification billing integration administrative cost reduction Best for: physical therapy practices that need efficient EMR and billing solutions.

In Touch EMR offers an appealing choice for small to medium private practices, especially those in physical therapy, occupational therapy, speech therapy, or other outpatient specialties. What sets it apart is its “unlimited everything” promise — scheduling, documentation, billing, reminders, marketing, patient portal, e-faxing, claim scrubbing, and more are bundled without constant upsells. The cloud-based deployment means users can log on from any device with a browser or mobile device, reducing the need for expensive hardware or IT maintenance. The customizable templates, drag-and-drop forms, and point-and-click documentation tools are designed to reduce clinician time spent typing and increase efficiency in charting. For many practices, these features translate to fewer documentation backlog issues, faster billing, fewer denials, and improved cash flow. The inclusion of patient engagement tools and reminders, auto newsletters, portal access, and supports better communication and adherence. User experience tends to be friendly: the interface is clean, intuitive, and built to streamline “before, during, after” workflows. Front-desk staff benefit from automated eligibility checks, patient chart creation, reminders, and alerts.

Pros & Cons

What users like
  • +All-in-one with “unlimited everything” plan reduces surprise add-on costs.
  • +Highly customizable documentation templates and workflows adapt well to user needs.
  • +Strong automation in billing and claims processing helps reduce admin time and denials.
  • +Good patient engagement tools (reminders, patient portal, marketing features) help with retention.
  • +Cloud-based; accessible on multiple devices; no need for complex local infrastructure.
What users flag
  • Pricing in USD may make it expensive for users outside the U.S., considering currency and bandwidth costs.
  • No public evidence of extensive API and integrations with larger hospital systems; may be less suitable for large multi-site institutions.
  • Support hours appear limited to U.S. business hours; potential delays for users in other time zones.
  • As always, the learning curve for practices moving from paper or simpler EMRs, customization may require time.
  • Some features claimed (e.g., device compatibility, unlimited everything) may depend on internet reliability; offline capabilities are not evident.

Features

Key features

Unified Scheduling, Documentation, Billing — all in one system (no switching tools) to manage appointments, charting, and billing.
Customizable Templates and Clinical Notes — users can build their own documentation templates (SOAP etc.), drag-and-drop form builder.
Automated Billing & Claim Scrubbing and Clearinghouse — claims cleaned (“scrubbed”) before submission, ability to submit electronically, manage remittance advice, denial handling.
Patient Engagement Tools — reminders (SMS/voice/email), patient portal, newsletters, intake forms.
Workflow Automation for Practice Efficiency — features like eligibility verification, auto-patient chart creation, appointment reminders, authorization tracking, alerts (e.g. authorization countdowns).

Additional features

Online Eligibility Verification — check patient eligibility before visits.
Auto-Posting of ERAs — once remittance advices are received, they can be posted automatically.
Unlimited E-Faxing & Document Uploads — fax-in and file upload support without extra fees.
Device Flexibility — Works via web browser on PCs, Macs, tablets, iPad, Android; no local install needed.
Reporting and Analytics — practice performance reports, productivity metrics, financial analytics, many customizable reports

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

USA

Interface languages

English

Billing currencies

🇺🇸USD

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