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Software Status:Active

About Innovative ContactInSky

Modern ContactInSky is a contact management software from InSky Solutions that supports efficient organization and communication with contacts. It includes features such as contact categorization, activity tracking, and reporting tools so users can easily manage their relationships and interactions. This software allows users to store contact information, track communication history, and generate reports for better insights into their contact management efforts. Key capabilities: contact categorization activity tracking reporting tools integration with other applications user-friendly interface Best for: businesses and professionals that need a reliable solution for managing contacts and improving communication.

Innovative ContactInSky Details

Vendor
InSky Solutions
Year Launched
2016
Location
Medacka ulica 18, Zagreb, Grad Zagreb 10110, HR
Deployment
cloud, on premise, windows
Training Options
documentation, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Supervisor, Team Leader, Agent, Administrator, Quality Assurance Analyst, Manager
Industries Served
Healthcare, Education, Finance, Retail, Communications
Tags
Call Center

Innovative ContactInSky's In-App Market Place

Does Innovative ContactInSky have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), HKD (HK$), NZD (NZ$), KRW (₩)

Pros & Cons

  • Supports various communication channels (phone, email, chat, social media) for a seamless customer experience.
  • Uses AI to identify email urgency, language, and suggest next best actions for agents.
  • Automates tasks like caller identification, call routing, email segmentation, and workforce scheduling.
  • Enables agents to work remotely and provides integrated reporting and analytics for better decision-making.
  • Offers skill-based routing, conversation scripts, call recording, and multi-language support.
  • No mention of specific security features to protect customer data.
  • It's unclear how well the solution scales for very large contact centers with high call volume.
  • The extent of customization options beyond pre-defined reports is not elaborated on.

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