About INO CX
INO CX is a customer use software from INO Global that focuses on improving customer engagement. It combines customer feedback collection, analytics, and reporting features so businesses can better understand their clients’ needs. This platform helps in tracking customer satisfaction and identifying areas for improvement. INO CX supports integration with various third-party applications, enabling businesses to use their existing tools effectively. It is designed for organizations looking to gain insights into customer experiences through real-time data. Key capabilities: Feedback collection Customer analytics Reporting tools Integration support Real-time updates Best for: businesses that need to improve customer use and satisfaction metrics.
INO CX by INO Global is a comprehensive call center software designed to streamline customer support operations. It offers a range of features aimed at enhancing customer interactions, including call routing, interactive voice response (IVR), and real-time analytics. The software is built to manage omnichannel customer interactions efficiently, ensuring that every customer interaction is handled effectively. The user interface of INO CX is intuitive and user-friendly, making it easy for agents to navigate and utilize its features. The design is clean and modern, with a focus on simplicity and ease of use. Unique navigation features, such as drag-and-drop functionality and customizable dashboards, allow users to tailor the interface to their specific needs. INO CX boasts a variety of functionalities and features that set it apart from its competitors. Key features include advanced call routing, IVR capabilities, real-time analytics, and smart automations. These features enable agents to handle customer interactions more efficiently and provide a better overall customer experience. Additionally, INO CX offers integration with popular CRM tools, allowing for seamless data management and improved workflow.
Pros & Cons
- +1. Remote Team Supervision: Enables effective supervision of large teams and high call volumes, even remotely, proving valuable during telework transitions.
- +2. Adaptable Functionalities: Offers various features that adapt to business and customer needs, including call qualification, recording, listening, and customer journey/experience management.
- +3. Easy and Fast Integration: Straightforward and quick integration with existing systems.
- +4. Custom Development Capabilities: Supports custom development to meet specific business requirements, with adherence to specifications.
- +5. Responsive After-Sales Service: Provides excellent and responsive post-implementation support.
- +6. Real-Time Activity Management: Allows real-time monitoring of operations, a key strength of the solution.
- +7. Ease of Use for Supervisors: Simple and intuitive for managers to use in daily supervision.
- +8. Suitable for Teleworking: Well-suited for remote work environments.
- +9. Minimal Integration Problems: Few issues integrating with existing business processes.
- −1. Complex and Feature-Rich: The software's extensive features can make it difficult to fully understand all modules and options.
- −2. Rapid Evolution and Updates: Frequent updates can make it challenging to keep up with all the changes.
- −3. "Flow Cut" Management: Managing the "flow cut" of incoming calls is less intuitive or more difficult.
- −4. Limited Status Switching During "Automatic Call Post": Difficulty switching to different statuses during automatic call post-processing.
- −5. Limited Internal Reachability Without "Ready" Status: Cannot be easily reached internally unless in "ready" status.
- −6. Limited "Set" View/Status for Non-Supervisors: Non-supervisory users have a limited view of colleague statuses and queue statuses, which is particularly problematic in teleworking scenarios where visual monitoring is absent.
- −7.
Features
Key features
- 1. Omnichannel Communication
- Integrates multiple communication channels (voice, email, live chat, outbound campaigns, SMS) into a single platform for a unified customer experience. This allows businesses to manage all customer interactions from one interface.
- 2. Unified Interface for Advisors
- Provides advisors with a single interface to handle all customer interactions, regardless of the channel. This streamlines workflows and improves agent efficiency.
- 3. Real-Time Supervision and Monitoring
- Offers tools for supervisors to monitor advisor activity and interaction volumes in real time. This ensures quality control and efficient management of customer interactions.
- 4. Open Platform with Integrations
- Offers API, Web Services, and Webhook integrations, plus a dedicated Salesforce connector, for seamless connection with existing CRM and business tools. This allows for a 360° view of the customer.
- 5. 100% Cloud-Based with WebRTC
- Fully cloud-based solution accessible from anywhere with an internet connection, utilizing WebRTC for browser-based calls without software installations. This supports remote work and eliminates telephony hardware investments.
- 6. Customizable Customer Journeys and User Management
- Provides tools to create and manage customer journeys and simplify user management through an intuitive interface. This allows businesses to tailor the system to their specific needs.
Additional features
- 1. Voice
- Manages customer interactions via phone calls with features designed for optimal customer satisfaction.
- 2. Email
- Intelligently manages emails to automate responses and deliver relevant information.
- 3. Live Chat
- Enables real-time customer support through a website chat module.
- 4. Outbound Campaigns (including VMS)
- Facilitates outbound call campaigns and voice message services for direct customer outreach.
- 5. SMS
- Supports SMS messaging for direct customer communication.
- 6. Unified Interaction Management
- Captures, qualifies, and distributes customer interactions to the right advisors.
- 7. Single Advisor Interface
- Provides advisors with a single interface to manage all interactions.
- 8. Supervisor Monitoring
- Allows supervisors to monitor advisors and interaction volumes in real time.
- 9. Activity Analysis
- Provides tools to analyze activity and measure performance.
- 10. Customer Journey Creation
- Enables the design and management of customer journeys.
- 11. Simplified User Management
- Simplifies the process of managing users within the system.
- 12. 100% Cloud-Based
- Accessible from anywhere with an internet connection.
- 13. WebRTC Calling
- Allows advisors to make and receive calls directly from their browsers.
- 14. API and Web Services Integrations
- Enables integration with other business tools through APIs and web services.
- 15. Webhook Integration
- Collects information through push notifications and triggers actions based on relevant events.
- 16. Salesforce Connector
- Offers a dedicated connector for seamless integration with Salesforce.
- 17. Secure Infrastructure
- Built on reliable and secure hosting infrastructure.
- 18. Contingency Plans
- Provides business continuity and disaster recovery plans.
- 19. Dedicated Project Support
- Offers dedicated teams to support projects from start to finish.
- 20. Deployment Support (3-6 Weeks)
- Provides assistance with deployment, typically within 3-6 weeks.
- 21. Support Services (including Premium 24/7)
- Offers various support options, including a premium 24/7 service.
- 22. Training Tools
- Provides resources for users to quickly become proficient with the solution.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About INO CX
INO CX is a customer use software from INO Global that focuses on improving customer engagement. It combines customer feedback collection, analytics, and reporting features so businesses can better understand their clients’ needs. This platform helps in tracking customer satisfaction and identifying areas for improvement. INO CX supports integration with various third-party applications, enabling businesses to use their existing tools effectively. It is designed for organizations looking to gain insights into customer experiences through real-time data. Key capabilities: Feedback collection Customer analytics Reporting tools Integration support Real-time updates Best for: businesses that need to improve customer use and satisfaction metrics.
INO CX Details
INO CX's In-App Market Place
Does INO CX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (CA$), AUD (A$), NZD (NZ$), CHF (Fr.), SEK (kr), NOK (kr), DKK (kr), MXN ($), SGD (S$), HKD (HK$), KRW (₩), INR (₹), CNY (¥), RUB (₽), BRL (R$).
Pros & Cons
- 1. Remote Team Supervision: Enables effective supervision of large teams and high call volumes, even remotely, proving valuable during telework transitions.
- 2. Adaptable Functionalities: Offers various features that adapt to business and customer needs, including call qualification, recording, listening, and customer journey/experience management.
- 3. Easy and Fast Integration: Straightforward and quick integration with existing systems.
- 4. Custom Development Capabilities: Supports custom development to meet specific business requirements, with adherence to specifications.
- 5. Responsive After-Sales Service: Provides excellent and responsive post-implementation support.
- 6. Real-Time Activity Management: Allows real-time monitoring of operations, a key strength of the solution.
- 7. Ease of Use for Supervisors: Simple and intuitive for managers to use in daily supervision.
- 8. Suitable for Teleworking: Well-suited for remote work environments.
- 9. Minimal Integration Problems: Few issues integrating with existing business processes.
- 1. Complex and Feature-Rich: The software's extensive features can make it difficult to fully understand all modules and options.
- 2. Rapid Evolution and Updates: Frequent updates can make it challenging to keep up with all the changes.
- 3. "Flow Cut" Management: Managing the "flow cut" of incoming calls is less intuitive or more difficult.
- 4. Limited Status Switching During "Automatic Call Post": Difficulty switching to different statuses during automatic call post-processing.
- 5. Limited Internal Reachability Without "Ready" Status: Cannot be easily reached internally unless in "ready" status.
- 6. Limited "Set" View/Status for Non-Supervisors: Non-supervisory users have a limited view of colleague statuses and queue statuses, which is particularly problematic in teleworking scenarios where visual monitoring is absent.
- 7.
INO CX's Support Options
Contact
+33 1 70 39 99 01Chatbot
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