About INO CX
INO CX is a customer use software from INO Global that focuses on improving customer engagement. It combines customer feedback collection, analytics, and reporting features so businesses can better understand their clients’ needs. This platform helps in tracking customer satisfaction and identifying areas for improvement. INO CX supports integration with various third-party applications, enabling businesses to use their existing tools effectively. It is designed for organizations looking to gain insights into customer experiences through real-time data. Key capabilities: Feedback collection Customer analytics Reporting tools Integration support Real-time updates Best for: businesses that need to improve customer use and satisfaction metrics.
INO CX Details
INO CX's In-App Market Place
Does INO CX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (CA$), AUD (A$), NZD (NZ$), CHF (Fr.), SEK (kr), NOK (kr), DKK (kr), MXN ($), SGD (S$), HKD (HK$), KRW (₩), INR (₹), CNY (¥), RUB (₽), BRL (R$).
Pros & Cons
- 1. Remote Team Supervision: Enables effective supervision of large teams and high call volumes, even remotely, proving valuable during telework transitions.
- 2. Adaptable Functionalities: Offers various features that adapt to business and customer needs, including call qualification, recording, listening, and customer journey/experience management.
- 3. Easy and Fast Integration: Straightforward and quick integration with existing systems.
- 4. Custom Development Capabilities: Supports custom development to meet specific business requirements, with adherence to specifications.
- 5. Responsive After-Sales Service: Provides excellent and responsive post-implementation support.
- 6. Real-Time Activity Management: Allows real-time monitoring of operations, a key strength of the solution.
- 7. Ease of Use for Supervisors: Simple and intuitive for managers to use in daily supervision.
- 8. Suitable for Teleworking: Well-suited for remote work environments.
- 9. Minimal Integration Problems: Few issues integrating with existing business processes.
- 1. Complex and Feature-Rich: The software's extensive features can make it difficult to fully understand all modules and options.
- 2. Rapid Evolution and Updates: Frequent updates can make it challenging to keep up with all the changes.
- 3. "Flow Cut" Management: Managing the "flow cut" of incoming calls is less intuitive or more difficult.
- 4. Limited Status Switching During "Automatic Call Post": Difficulty switching to different statuses during automatic call post-processing.
- 5. Limited Internal Reachability Without "Ready" Status: Cannot be easily reached internally unless in "ready" status.
- 6. Limited "Set" View/Status for Non-Supervisors: Non-supervisory users have a limited view of colleague statuses and queue statuses, which is particularly problematic in teleworking scenarios where visual monitoring is absent.
- 7.
INO CX's Support Options
Contact
+33 1 70 39 99 01Chatbot
Available