INO CX is a customer use software from INO Global that focuses on improving customer engagement. It combines customer feedback collection, analytics, and reporting features so businesses can better understand their clients’ needs. This platform helps in tracking customer satisfaction and identifying areas for improvement. INO CX supports integration with various third-party applications, enabling businesses to use their existing tools effectively. It is designed for organizations looking to gain insights into customer experiences through real-time data. Key capabilities: Feedback collection Customer analytics Reporting tools Integration support Real-time updates Best for: businesses that need to improve customer use and satisfaction metrics.
INO CX by INO Global is a comprehensive call center software designed to streamline customer support operations. It offers a range of features aimed at enhancing customer interactions, including call routing, interactive voice response (IVR), and real-time analytics. The software is built to manage omnichannel customer interactions efficiently, ensuring that every customer interaction is handled effectively. The user interface of INO CX is intuitive and user-friendly, making it easy for agents to navigate and utilize its features. The design is clean and modern, with a focus on simplicity and ease of use. Unique navigation features, such as drag-and-drop functionality and customizable dashboards, allow users to tailor the interface to their specific needs. INO CX boasts a variety of functionalities and features that set it apart from its competitors. Key features include advanced call routing, IVR capabilities, real-time analytics, and smart automations. These features enable agents to handle customer interactions more efficiently and provide a better overall customer experience. Additionally, INO CX offers integration with popular CRM tools, allowing for seamless data management and improved workflow.
Integrates multiple communication channels (voice, email, live chat, outbound campaigns, SMS) into a single platform for a unified customer experience. This allows businesses to manage all customer interactions from one interface.
Provides advisors with a single interface to handle all customer interactions, regardless of the channel. This streamlines workflows and improves agent efficiency.
Offers tools for supervisors to monitor advisor activity and interaction volumes in real time. This ensures quality control and efficient management of customer interactions.
Offers API, Web Services, and Webhook integrations, plus a dedicated Salesforce connector, for seamless connection with existing CRM and business tools. This allows for a 360° view of the customer.
Fully cloud-based solution accessible from anywhere with an internet connection, utilizing WebRTC for browser-based calls without software installations. This supports remote work and eliminates telephony hardware investments.
Provides tools to create and manage customer journeys and simplify user management through an intuitive interface. This allows businesses to tailor the system to their specific needs.
Manages customer interactions via phone calls with features designed for optimal customer satisfaction.
Intelligently manages emails to automate responses and deliver relevant information.
Enables real-time customer support through a website chat module.
Facilitates outbound call campaigns and voice message services for direct customer outreach.
Supports SMS messaging for direct customer communication.
Captures, qualifies, and distributes customer interactions to the right advisors.
Provides advisors with a single interface to manage all interactions.
Allows supervisors to monitor advisors and interaction volumes in real time.
Provides tools to analyze activity and measure performance.
Enables the design and management of customer journeys.
Simplifies the process of managing users within the system.
Accessible from anywhere with an internet connection.
Allows advisors to make and receive calls directly from their browsers.
Enables integration with other business tools through APIs and web services.
Collects information through push notifications and triggers actions based on relevant events.
Offers a dedicated connector for seamless integration with Salesforce.
Built on reliable and secure hosting infrastructure.
Provides business continuity and disaster recovery plans.
Offers dedicated teams to support projects from start to finish.
Provides assistance with deployment, typically within 3-6 weeks.
Offers various support options, including a premium 24/7 service.
Provides resources for users to quickly become proficient with the solution.
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INO CX is a customer use software from INO Global that focuses on improving customer engagement. It combines customer feedback collection, analytics, and reporting features so businesses can better understand their clients’ needs. This platform helps in tracking customer satisfaction and identifying areas for improvement. INO CX supports integration with various third-party applications, enabling businesses to use their existing tools effectively. It is designed for organizations looking to gain insights into customer experiences through real-time data. Key capabilities: Feedback collection Customer analytics Reporting tools Integration support Real-time updates Best for: businesses that need to improve customer use and satisfaction metrics.
Does INO CX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
N/A
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