Intercom logo

Intercom

by Intercom · Since 2011
No reviews yet
ActiveAvailable globallyCloudFree tier
Quick facts
VendorIntercom
Year launched2011
StatusActive
LocationSan Francisco, CA 55 2nd Street, 4th Floor, San Francisco, California 94105, US
Countries servedGlobal
Languages10
Integrations38+
Free tierYES
Free trialYES
Contact sales

About Intercom

Intercom is a customer service platform from Intercom that delivers high-quality answers using AI technology. It provides features such as contact sales and view demo so businesses can effectively manage customer inquiries. Intercom's AI Agent, Fin, is designed to handle complex queries, ensuring customers receive accurate information. This platform can be employed across any helpdesk, making it versatile for various organizations. Key capabilities: AI-powered responses Complex query handling Customer engagement tools Reporting and analytics Integrations with other systems Best for: customer service teams that need to manage inquiries efficiently while delivering high-quality support.

Intercom is an AI-first customer service platform that uses advanced AI technology, including the Fin AI Agent, to provide human-quality service. This platform is designed to assist businesses in handling customer inquiries across multiple communication channels, such as chat, email, SMS, and social media. Intercom integrates seamlessly with other customer support tools like Zendesk and Salesforce, allowing businesses to enhance their existing help desks with AI-powered capabilities. It features a user-friendly interface with a customizable, AI-enhanced inbox, and robust reporting tools that help track team performance and customer behavior in real-time. The platform’s functionality goes beyond basic customer support by offering tools like AI Copilot, which helps support agents resolve complex issues quickly. Businesses can automate tasks and streamline workflows using the no-code visual builder, ensuring greater operational efficiency. Additionally, Intercom provides instant insights into support performance, enabling businesses to make data-driven decisions. Its omnichannel approach ensures that customers receive consistent service across all platforms, while its multilingual capabilities make it an ideal solution for global companies.

Pros & Cons

What users like
  • +Easy survey feature for customers to answer
  • +Good chat feature with automation to triage customer issues
  • +Simple integration with easy-to-follow documentation
  • +Special pricing available for startups
  • +Great reporting and useful canned responses for chat
What users flag
  • No API call to archive segments, despite being proposed
  • Ad blockers often interfere with the service, causing inconvenience
  • Terrible customer service with slow response times
  • Frequent introduction of new features without fixing core issues
  • Expensive features with limited access unless paying high fees

Features

Key features

Fin AI Agent
A human-quality AI agent that handles all frontline support with seamless, accurate responses and can handle email, chat, SMS, and social inquiries.
Omnichannel Support
Engage customers on any channel, ensuring consistent service across email, social media, chat, and more.
AI Insights & Reporting
Provides detailed performance metrics for support teams, highlighting areas of improvement and opportunities for greater efficiency.
Workflows Automation
Use a no-code visual builder to automate tasks and improve agent productivity.
Multilingual Support
Engage customers globally with multilingual help centers and proactive communication.

Additional features

Messenger
For direct communication with customers across all channels.
Customizable Bots
Personalized, AI-driven bots that answer questions based on your company’s tone and procedures.
Ticketing System
Seamlessly manage tickets with collaboration tools for agents.
Help Center
A public knowledge base for customers to find answers quickly.
Phone & SMS
Support phone calls and SMS messages within the platform.
Reporting & Analytics
Access pre-built reports, custom reports, and AI-generated insights to track team and platform performance.
Apps & Integrations
A wide variety of integrations with other platforms, enhancing workflow and data accessibility.
Workflows & Automation
Use automation tools to optimize support team performance and reduce manual tasks.
Transactional Messaging
Proactively send messages related to customer orders or support requests.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Essential

USD 0.99

Essential Plan Starts At

USD 39

Countries & Languages

Global
Countries served
10
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseRussianJapaneseChinese

Billing currencies

🇺🇸USD

No reviews yet

Be the first to drop a review

Alternatives to Intercom

Tactful Engage logo

Tactful Engage

Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…

Clubhouse logo

Clubhouse

Clubhouse is a voice chat software from Alpha Exploration Co. that allows users to join…

Clickatell Chat Commerce Platform logo

Clickatell Chat Commerce Platform

Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through…

Awfar Chat Center SA logo

Awfar Chat Center SA

Awfar Chat Center SA is a communication software from Awfar Solutions that provides integrated tools…

Arena Live Chat logo

Arena Live Chat

Arena Live Chat is a communication software from Arena that supports real-time community discussions. It…

Chatway logo

Chatway

Chatway is a live chat and AI chatbot platform designed to help businesses improve customer…

Often compared with Intercom

Compare any two tools →
Tactful Engage logo
Tactful Engage
Help Desk
0.0
Clubhouse logo
Clubhouse
Social Networking
0.0
Clickatell Chat Commerce Platform logo
Clickatell Chat Commerce Platform
Customer Communications Management
0.0
Awfar Chat Center SA logo
Awfar Chat Center SA
Customer Service
0.0