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IP Contact Center (IPCC)

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Software Status:Active

About IP Contact Center (IPCC)

IP Contact Center (IPCC) is an IP software platform from Verizon that provides comprehensive communication solutions. It combines toll-free services, International Toll-Free Service/Universal, International Freephone (ITFS/UIFN), and national and international calling options, so businesses can be available to their clients anytime. The platform is tailored to meet specific communication needs, ensuring reliable connectivity across various regions. With its versatile features, organizations can improve customer engagement and improve support capabilities. Key capabilities: toll-free services International Toll-Free Service/Universal International Freephone (ITFS/UIFN) national calling international calling Best for: businesses that need a reliable communication solution to connect with clients globally.

IP Contact Center (IPCC) Details

Vendor
Verizon
Year Launched
2009
Location
Headquarters 1 Verizon Way, Basking Ridge, NJ 07920-1097, USA
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese
Users
Small Businesses, Large Enterprises, Customer Service Teams
Industries Served
Telecommunications, Customer Service, Financial Services, Healthcare, Retail
Tags
Contact Center, VoIP, IVR, Customer Service, Telecommunications, Cloud Hosting

IP Contact Center (IPCC)'s In-App Market Place

Does IP Contact Center (IPCC) have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNH (CNH¥), SEK (kr), NOK (kr), DKK (kr), SGD (S$), MXN (Mex$), RUB (₽), INR (₹), BRL (R$).

Pros & Cons

  • • Comprehensive inbound solution
  • • Global connectivity
  • • Multichannel interactions
  • • Intelligent call routing
  • • Strong network metrics and SLA
  • • Provides secure and reliable VoIP inbound, IP IVR, toll-free numbers, and various calling plans
  • • Steep learning curve for new users
  • • Limited customization options for advanced users
  • • Lack of integration with certain third-party applications
  • • Occasional system crashes or downtime issues
  • • Complex configuration and setup process for initial deployment

IP Contact Center (IPCC)'s Support Options

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