IPC Solutions Call Center logo

IPC Solutions Call Center

0(0 reviews)
Software Status:Active

About IPC Solutions Call Center

IPC Solutions Call Center is a call center software from IPC Solutions designed for small to medium-sized businesses. It provides skills-based routing, real-time analytics, and CRM integration to improve customer interactions. This software supports up to 50 agents and includes features such as flexible call distribution, detailed reporting and metrics, real-time monitoring and alarms, and call recording and transcription to ensure better training and compliance. With these capabilities, businesses can identify bottlenecks in scheduling and improve service quality effectively. IPC Solutions Call Center also addresses compliance needs through its recording features. Key capabilities: skills-based routing real-time analytics CRM integration call recording detailed reporting Best for: small to medium-sized businesses that need a cost-effective call center solution.

IPC Solutions Call Center Details

Vendor
IPC Solutions
Year Launched
2006
Location
Head Office 5 Geelong St, G2, Fyshwick, Australian Capital Territory 2609, AU
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
Australia
Languages
English
Users
Self-Employed, Small Businesses, Midsize Businesses
Industries Served
Computer Software, Information Technology & Services, Logistics & Supply Chain, Telecommunications
Tags
Call Center, Customer Service, Communication, Contact Center, Inbound Calls, Outbound Calls, CRM Integration, Reporting, Analytics, Cloud-based, Automation

IPC Solutions Call Center's In-App Market Place

Does IPC Solutions Call Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), BRL (R$), RUB (₽), MXN (Mex$), HKD (HK$), SGD (S$)

Pros & Cons

  • • Ability to manage multiple communication channels (phone, email, chat) in one platform
  • • Real-time monitoring and reporting for better performance tracking
  • • Customizable workflows and scripts for personalized customer interactions
  • • Integration with CRM systems for better customer data management
  • • Automated call distribution for efficient call handling
  • • Advanced analytics for data-driven decision making and optimization of call center operations
  • • Limited customization options for call scripts and workflows
  • • Difficulty integrating with other software or CRM systems
  • • Steep learning curve for new users
  • • Lacks advanced reporting features for tracking call center performance
  • • Limited scalability for growing call center operations

IPC Solutions Call Center's Support Options

IPC Solutions Call Center's Alternatives