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IPscape

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Software Status:Active

About IPscape

IPscape is an omni-channel contact centre software from ipSCAPE that focuses on improving customer experiences. It combines UC for Teams, SCAPE Connect, SCAPE Converse, and SCAPE Converge, offering an AI-native technology solution designed to tackle real-world challenges. This platform supports the design of AI-powered customer journeys and features one of the industry’s best diallers to deliver the right message at the right moment. With its smooth integration capabilities, IPscape allows businesses to connect various communication channels effortlessly. Key capabilities: UC for Teams SCAPE Connect SCAPE Converse SCAPE Converge Agentic AI Solution Best for: contact centres that need to improve customer interactions across multiple platforms.

IPscape Details

Vendor
ipSCAPE
Year Launched
2005
Location
Level 24, 100 Miller Street North Sydney, 2060, NSW
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Contact Centres Customer Service Call Centres Service Centres Sales Teams Utilities Retail Web Chat Education
Industries Served
Financial Services, Debt Collection, Fundraising, Retail, Utilities, BPOs, Healthcare, Education, Government
Tags
Cloud Software for Contact Centres, Real-Time Analytical Reporting, Business Analytics, Inbound contact centre, Outbound contact centre, Multi-channel contact centre solution, Scalable contact centre solution, call centre, Dialler, CCaaS, Cloud software, Cloud Contact Centre, Cloud Call Centre, Salesforce Integration, ServiceNow Integration, ZenDesk Integration, Workforce Management, Blended Agents, Omnichannel, Omni-channel, Multi-channel, and Multichannel

IPscape's In-App Market Place

Does IPscape have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), AUD (A$)

Pros & Cons

  • • Omnichannel Support: Consolidates all communication channels in one platform, improving customer engagement.
  • • Cloud-Based Solution: Scalable and requires no on-premise infrastructure, ideal for businesses of all sizes.
  • • Real-Time Analytics: Provides valuable insights into performance and service levels.
  • • Customizable Features: Highly customizable routing and integrations to meet business needs.
  • • Reliable Customer Support: Offers comprehensive support for customers around the clock.
  • • Learning Curve: New users may need time to fully understand and leverage the platform’s capabilities.
  • • Limited Global Presence: While it supports international customers, its primary market is in Australia and New Zealand, which may limit support for other regions.
  • • Complex Setup for Large Teams: Some advanced features may require professional setup and configuration, particularly for large organizations.
  • • Dependence on Internet Connectivity: Being a cloud-based platform, a stable internet connection is required for optimal operation.

IPscape's Support Options

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