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ITC Cloud CX

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Software Status:Active

About ITC Cloud CX

ITC Cloud CX is a business communication software from In-Telecom that simplifies the business communications. It provides VoIP Phone Service, Cloud Contact Center, and Call Tracking Software so organizations can manage calls efficiently. Additionally, it supports POTS Line Replacement and SIP Trunking, which allows businesses to transition to modern technologies without losing existing functionality. The platform is designed to cater to a variety of communication needs, ensuring high-quality service with reliable support. Key capabilities: VoIP Phone Service Cloud Contact Center Call Tracking Software POTS Line Replacement SIP Trunking Best for: organizations that need an efficient and reliable communication solution.

ITC Cloud CX Details

Vendor
In-Telecom
Year Launched
2009
Location
Slidell Location 573 J F Smith Ave, Slidell, Louisiana 70460, USA
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Japanese, Chinese, Italian, Portuguese, Russian, Dutch, Korean
Users
Small Businesses, Large Enterprises, Call Centers, Remote Teams
Industries Served
Dealerships, Financial Services, Healthcare, Insurance, Non-Profits
Tags
Unified Communications, Cloud Contact Center, VoIP, Video Conferencing, Call Center Software, Customer Experience

ITC Cloud CX's In-App Market Place

Does ITC Cloud CX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), HKD (HK$), SGD (S$), CHF (CHF), SEK (kr), NZD (NZ$), MXN (Mex$), RUB (₽), ZAR (R)

Pros & Cons

  • • Allows for seamless integration with various call center systems and platforms
  • • Provides real-time monitoring and analytics for call center performance
  • • Offers advanced call routing and IVR capabilities for efficient call handling
  • • Supports omnichannel communication to cater to customer preferences
  • • Enables personalized customer interactions through CRM integration and data insights
  • • Limited integration with other systems and software, making it difficult to streamline processes
  • • Steeper learning curve for new users, as the interface can be complex and overwhelming
  • • Lack of robust reporting and analytics capabilities, hindering data-driven decision making
  • • Limited customization options, making it difficult to tailor the software to specific business needs
  • • Lack of reliable customer support, with slow response times and unhelpful resolution of issues

ITC Cloud CX's Support Options

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