About JivoChat
JivoChat is a live chat software from JivoSite that facilitates real-time communication between businesses and their customers. It provides features such as chat widgets, customizable templates, and a multi-channel inbox so businesses can effectively manage customer interactions. JivoChat supports integration with various platforms like CRM systems and e-commerce solutions, allowing for a more cohesive support use. Additionally, it offers analytics and reporting tools to track chat performance and customer satisfaction. Key capabilities: chat customization mobile app multi-channel support visitor tracking analytics Best for: customer support teams that need to engage with visitors in real time.
JivoChat is a comprehensive live chat software designed to help businesses connect with their customers across various communication channels. It offers a range of tools, including live messaging, voice and video calls, customer relationship management (CRM), ticketing systems, and automation options. The software aims to provide a unified ecosystem for managing customer interactions, making it easier for businesses to engage with their clients on platforms like WhatsApp, Facebook Messenger, Instagram, and Gmail. The user interface of JivoChat is intuitive and user-friendly, resembling familiar tools like Slack and Trello. This familiarity allows users to quickly adapt to the platform and efficiently manage their customer interactions. The interface includes a customizable live chat widget, which can be tailored to match a brand's colors and messaging strategy. Additionally, the software offers a sidebar inbox for incoming requests and a section for ongoing conversations, making it easy to track and respond to customer messages. JivoChat boasts a wide range of functionalities and features that set it apart from its competitors.
Pros & Cons
- +1. Comprehensive Feature Set: JivoChat offers a wide range of features within a single plan, simplifying pricing and potentially providing good value.
- +2. Instant Communication: The platform facilitates real-time interaction with website visitors, enabling quick answers to questions and potentially increasing sales.
- +3. Revenue and Feedback: JivoChat can be an effective solution for boosting revenue and gathering immediate customer feedback.
- +4. Improved Customer Engagement: By offering instant communication, JivoChat can improve customer engagement and satisfaction.
- +5. All-in-one Platform: JivoChat combines many communication channels, making it easier for businesses to manage customer interactions. (Implied from the "all the average features in a single plan" comment.)
- −1. Lack of FAQ Integration: The software apparently lacks a feature to provide customers with references to frequently asked questions, leading to repetitive inquiries for support staff.
- −2. Intrusive Pop-ups: The chat window sometimes pops up automatically and immediately, which can be disruptive to website visitors. This suggests a lack of control over pop-up behavior.
- −3. Potential for Distraction: While instant communication is a pro, poorly timed or aggressive pop-ups could also become a distraction and drive customers away. (Implied from the intrusive pop-up con.)
- −4. No Mention of Customization: While it's praised for having many features, there's no mention of the ability to customize the look and feel of the chat window or other aspects of the tool. (This is an inferred con based on the lack of mention; it might have customization options not mentioned in the reviews.)
- −5. Limited Information on Advanced Features: The reviews focus on basic functionality. There's no information provided about more advanced features, reporting, or integrations, which may or may not be present and useful. (This is also an inferred con based on the lack of mention.)
Features
Key features
- 1. Omnichannel Communication
- JivoChat consolidates various communication channels (live chat, social media, messengers, and phone calls) into a single platform, allowing businesses to interact with customers through their preferred method. This streamlines communication and improves customer experience.
- 2. Chatbots
- JivoChat offers chatbot integration for websites, messengers, and social media. These chatbots can handle frequently asked questions, freeing up live agents to focus on more complex issues, thus increasing efficiency and potentially reducing support costs.
- 3. Security and Access Control
- JivoChat provides secure access to communication channels, eliminating the need to share social media passwords with staff. This protects sensitive data and prevents unauthorized access, mitigating risks associated with employee turnover.
- 4. Performance Analytics
- JivoChat offers analytics and reporting tools to monitor operator performance, track key metrics like response time and customer satisfaction, and analyze sales funnels. This data helps businesses identify areas for improvement and optimize their support and sales processes.
- 5. CRM Integrations
- JivoChat integrates with various CRM and other software solutions. This allows businesses to connect customer interactions with their existing workflows and data, enhancing customer relationship management and providing a more holistic view of customer interactions.
- 6. Lead Generation and Conversion Tools
- The platform offers tools to track lead sources, analyze sales funnels, and optimize the sales process. This helps businesses identify effective channels and improve conversion rates, ultimately driving sales growth.
Additional features
- 1. Omnichannel Communication
- Integrates live chat, social media, messengers, and phone calls into one platform.
- 2. Chatbots
- Automate responses to FAQs and handle routine inquiries.
- 3. API for Developers
- Allows developers to embed JivoChat into websites and web apps.
- 4. CRM Integrations
- Connects JivoChat with CRM and other software.
- 5. Secure Access Control
- Protects social media accounts and customer data.
- 6. Communication Monitoring
- Allows review of saved dialogues for quality control.
- 7. Performance Analytics
- Tracks operator performance, response times, and employee activity.
- 8. Lead Source Analysis
- Identifies the most effective communication channels.
- 9. Sales Funnel Analysis
- Pinpoints weak spots in the sales pipeline.
- 10. Customer Feedback Collection
- Gathers customer feedback to improve service quality.
- 11. Mobile and Desktop Apps
- Provides access to JivoChat on various devices.
- 12. Callback Feature
- Enables customers to request a callback from support staff.
- 13. Team Chats
- Facilitates internal communication among support teams.
- 14. Company Email Integration
- Integrates company email with the platform.
- 15. Instagram Integration
- Allows businesses to manage Instagram communications through JivoChat.
- 16. Affiliate Program
- Offers opportunities for partnerships and revenue sharing.
- 17. Bug Bounty Program
- Encourages security researchers to identify and report vulnerabilities.
Pricing
Monthly plans
Pro Professional
USD 19
Vip Enterprise
USD 38
Countries & Languages
Interface languages
Billing currencies
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About JivoChat
JivoChat is a live chat software from JivoSite that facilitates real-time communication between businesses and their customers. It provides features such as chat widgets, customizable templates, and a multi-channel inbox so businesses can effectively manage customer interactions. JivoChat supports integration with various platforms like CRM systems and e-commerce solutions, allowing for a more cohesive support use. Additionally, it offers analytics and reporting tools to track chat performance and customer satisfaction. Key capabilities: chat customization mobile app multi-channel support visitor tracking analytics Best for: customer support teams that need to engage with visitors in real time.
JivoChat Details
JivoChat's In-App Market Place
Does JivoChat have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Pro Professional
USD 19
Vip Enterprise
USD 38
Accepted Payment Currencies
USD ($)
Pros & Cons
- 1. Comprehensive Feature Set: JivoChat offers a wide range of features within a single plan, simplifying pricing and potentially providing good value.
- 2. Instant Communication: The platform facilitates real-time interaction with website visitors, enabling quick answers to questions and potentially increasing sales.
- 3. Revenue and Feedback: JivoChat can be an effective solution for boosting revenue and gathering immediate customer feedback.
- 4. Improved Customer Engagement: By offering instant communication, JivoChat can improve customer engagement and satisfaction.
- 5. All-in-one Platform: JivoChat combines many communication channels, making it easier for businesses to manage customer interactions. (Implied from the "all the average features in a single plan" comment.)
- 1. Lack of FAQ Integration: The software apparently lacks a feature to provide customers with references to frequently asked questions, leading to repetitive inquiries for support staff.
- 2. Intrusive Pop-ups: The chat window sometimes pops up automatically and immediately, which can be disruptive to website visitors. This suggests a lack of control over pop-up behavior.
- 3. Potential for Distraction: While instant communication is a pro, poorly timed or aggressive pop-ups could also become a distraction and drive customers away. (Implied from the intrusive pop-up con.)
- 4. No Mention of Customization: While it's praised for having many features, there's no mention of the ability to customize the look and feel of the chat window or other aspects of the tool. (This is an inferred con based on the lack of mention; it might have customization options not mentioned in the reviews.)
- 5. Limited Information on Advanced Features: The reviews focus on basic functionality. There's no information provided about more advanced features, reporting, or integrations, which may or may not be present and useful. (This is also an inferred con based on the lack of mention.)
JivoChat's Support Options
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