About Lighthouse 360
Lighthouse 360 is a dental practice management software from Henry Schein One that supports patient communication. It combines automated email, 2-way text messaging, phone calls, and postcards to help practices reach more patients. This system simplifies the communication process, allowing practices to maintain consistent contact with their patients. Lighthouse 360 also offers digital patient forms, which simplify the onboarding process for new patients. With features like chat support and demo requests, practices can easily access assistance tailored to their needs. Key capabilities: automated patient communication digital patient forms 2-way text messaging email reminders demo requests Best for: dental practices that need efficient patient communication solutions.
Lighthouse 360 Details
Lighthouse 360's In-App Market Place
Does Lighthouse 360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), CAD ($
Pros & Cons
- Reduces No-Shows and Phone Calls: Automated reminders and confirmations significantly cut down on missed appointments and manual reminder calls.
- User-Friendly and Easy to Set Up: Many users highlight that the software is intuitive, quick to adopt, and easy for staff to navigate.
- Two-Way Texting and Campaigns: Real-time patient communication and the ability to send review requests or marketing campaigns make engagement seamless.
- Improves Patient Retention: Tools like overdue patient notifications and recall reminders help practices fill schedules and maintain steady patient flow.
- Centralized Communication Hub: Lighthouse 360 consolidates email, text, and phone reminders in one place, making it easier for dental teams to manage patient communication without switching between multiple tools.
- Limited Access to Patient Information: Some users noted that not all patient details are accessible within the software.
- Occasional System Downtime or Lag: Reports of glitches, lag, or reminders not being sent correctly create reliability concerns.
- Customer Support Issues: While some users praised support, others mentioned difficulty reaching live representatives or slower responses.
- Lack of Feature Updates: Complaints about few or no new features despite rising costs, making the platform feel stagnant over time.
- Integration Limitations: Forms and certain data do not always sync back fully into Dentrix or other PMS, leading to extra manual work.
Lighthouse 360's Support Options
Email Address
connect@lighthousepmg.comContact
+1 888-427-5454