About Listen360
Listen360 is a customer use software and marketing platform from Listen360 that helps businesses measure customer satisfaction and reduce customer churn. It provides NPS feedback, AI analytics, and reviews so organizations can gather actionable insights, conduct sophisticated analysis for growth, and manage their online reputation. Listen360 also supports social media engagement to build customer connections and improves SEO through listings for improved visibility. The platform integrates with various online tools and partners, offering personalized support tailored to business needs. Key capabilities: NPS feedback AI analytics Reviews Social media engagement Listings Best for: businesses that need to improve customer satisfaction and loyalty.
Listen360 by Listen360 is a leading customer feedback and Net Promoter Score (NPS) software designed to help businesses gather, analyze, and act on customer sentiment in real time. The platform’s primary purpose is to streamline the process of collecting post-interaction feedback to measure customer satisfaction, identify promoters and detractors, and drive operational improvements. It automates NPS surveys through email and SMS, offering a simple and effective way to capture genuine customer insights. Key features include real-time reporting, sentiment analysis, automated alerts, review solicitation, and closed-loop follow-up tools, making it ideal for organizations seeking to improve customer experience (CX) at scale. Listen360 features a sleek, user-friendly interface that emphasizes simplicity and speed. The dashboard provides an at-a-glance overview of key metrics such as overall NPS, survey response rates, and customer sentiment trends. The color-coded charts and graphs make it easy to understand feedback patterns and identify emerging issues quickly. Users appreciate how intuitive the navigation is—setting up a new survey or viewing individual customer feedback requires just a few clicks.
Pros & Cons
- Offers a wide range of features to gather feedback, improve customer experience, and build a strong reputation.
- Provides tailored solutions for various industries, particularly highlighting home services, fitness, wellness, and children's services.
- Emphasizes the importance of online reviews and provides tools to actively manage and improve them.
- Integrates with other online tools and partners, enhancing workflow and data sharing.
- Offers personalized onboarding, training, and ongoing assistance for successful platform adoption.
- The extensive list of features might be overwhelming for smaller businesses with simpler needs.
- While industry-specific solutions are a pro, businesses outside the highlighted sectors might find the examples less relevant.
- The effectiveness of the platform heavily relies on customers actively providing feedback.
- While it mentions tracking profitability, the depth of data analysis and reporting capabilities isn't explicitly detailed.
Features
Key features
Focuses on increasing repeat customers and driving profits through improved customer retention strategies.
Enables businesses to delight customers and expand their digital presence through positive online reviews.
Ensures flawless online listings across numerous platforms, enhancing visibility and accuracy.
Utilizes artificial intelligence to simplify and manage customer feedback processes efficiently.
Provides dedicated support, step-by-step onboarding guidance, and custom-tailored training for successful platform adoption.
Additional features
Offers targeted surveys and comprehensive feedback mechanisms to improve customer loyalty, brand commitment, and overall satisfaction.
Focuses on increasing repeat customers and driving profits through improved customer retention strategies.
Enables businesses to delight customers and expand their digital presence through positive online reviews.
Allows businesses to monitor and analyze future profitability trends across their entire brand.
Provides insights to help businesses allocate resources effectively based on customer feedback.
Helps ensure consistent brand experience and adherence to standards across all locations.
Identifies and provides tools to help businesses retain customers who are at risk of leaving.
Facilitates alignment across teams by focusing on customer feedback related to growth.
Encourages and facilitates the generation of positive online reviews from satisfied customers.
Helps showcase positive customer feedback to build trust and credibility.
Positive online reviews and consistent listings contribute to better search engine optimization.
Improved customer experience and positive reviews can lead to higher conversion rates.
Pricing
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About Listen360
Listen360 is a customer use software and marketing platform from Listen360 that helps businesses measure customer satisfaction and reduce customer churn. It provides NPS feedback, AI analytics, and reviews so organizations can gather actionable insights, conduct sophisticated analysis for growth, and manage their online reputation. Listen360 also supports social media engagement to build customer connections and improves SEO through listings for improved visibility. The platform integrates with various online tools and partners, offering personalized support tailored to business needs. Key capabilities: NPS feedback AI analytics Reviews Social media engagement Listings Best for: businesses that need to improve customer satisfaction and loyalty.
Listen360 Details
Listen360's In-App Market Place
Does Listen360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), KRW (₩)
Pros & Cons
- Offers a wide range of features to gather feedback, improve customer experience, and build a strong reputation.
- Provides tailored solutions for various industries, particularly highlighting home services, fitness, wellness, and children's services.
- Emphasizes the importance of online reviews and provides tools to actively manage and improve them.
- Integrates with other online tools and partners, enhancing workflow and data sharing.
- Offers personalized onboarding, training, and ongoing assistance for successful platform adoption.
- The extensive list of features might be overwhelming for smaller businesses with simpler needs.
- While industry-specific solutions are a pro, businesses outside the highlighted sectors might find the examples less relevant.
- The effectiveness of the platform heavily relies on customers actively providing feedback.
- While it mentions tracking profitability, the depth of data analysis and reporting capabilities isn't explicitly detailed.
Listen360's Support Options
Email Address
support@listen360.comListen360's Alternatives
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RapidNPS
RapidNPS is a feedback management software from KeepGrowUp that helps organizations collect and analyze customer…
Reeview
Reeview is a review management platform from Reeview that supports businesses in gathering, analyzing, and…
