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Live Agent

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Software Status:Active

About Live Agent

Live Agent is a customer engagement software from Verizon that provides live support to customers across various channels. It combines business solutions, contact center capabilities, and customer engagement tools to help organizations deliver responsive assistance. This platform supports real-time communication, multi-channel integration, and performance analytics for better customer service management. Live Agent facilitates immediate resolutions and increases customer satisfaction through timely support. Its Key capabilities: live chat multi-channel support analytics and reporting integration with existing systems customer feedback collection Best for: businesses that need to improve customer interaction and support efficiency.

Live Agent Details

Vendor
Verizon
Year Launched
2000
Location
5745 E 12 Mile Rd, Warren, MI 48092, US
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, German, French, Spanish, Italian, Dutch, Portuguese, Chinese, Japanese
Users
Customer Service Agents, Technical Support Representatives, Sales Representatives, Call Center Operators, Customer Experience Managers, IT Support Staff, Field Service Coordinators, Help Desk Agents, Account Managers, Contact Center Supervisors
Industries Served
Telecommunications, Retail, Banking and Financial Services, Healthcare, Insurance, Government, Travel and Hospitality, E-commerce, Utilities, Education
Tags
Customer Service, Live Chat, Live Agent

Live Agent's In-App Market Place

Does Live Agent have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

  • Seamless Multi-Channel Integration: Provides consistent customer experience across web, mobile apps, and messaging platforms.
  • In-Context Data Transfer: Customers don’t need to repeat their history when switching channels.
  • Real-Time Engagement: Supports chat, voice, and one- or two-way video interactions.
  • Intelligent Escalation: Prioritizes and routes customer issues efficiently.
  • Cost-Effective WebRTC Technology: Uses internet-based communications instead of traditional telephony.
  • Integration with Virtual Agent: Allows smooth transition from automated support to human agents.
  • Potential Learning Curve: Businesses may require training to maximize the platform's capabilities.
  • Dependence on WebRTC: Requires stable internet connections for optimal performance.
  • Limited Details on Customization: Not much information on tailoring features for specific business needs.
  • Pricing Transparency: Clear cost breakdown isn’t readily available.

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