About LiveAgent
LiveAgent is a help desk software from QualityUnit that provides comprehensive customer support solutions. It combines features such as ticket management, live chat, and call center capabilities so businesses can effectively manage customer inquiries and support requests. LiveAgent offers various integrations and a customizable interface, catering to the specific needs of different organizations. It helps simplify communication and improve response times, ensuring that customer issues are addressed promptly. Key capabilities: ticket management live chat call center reporting and analytics integrations Best for: businesses that need to manage customer support efficiently.
LiveAgent is a comprehensive omnichannel help desk solution that empowers businesses to streamline customer support operations. It centralizes communication from various channels, including email, live chat, social media, phone, and more, into a unified platform. This allows support teams to manage all customer interactions efficiently and effectively. The platform boasts a clean and intuitive interface, making it easy for users to navigate and find the information they need. While some advanced features may require a slight learning curve, the overall user experience is generally smooth and user-friendly. LiveAgent offers a robust suite of features, including a powerful ticketing system that allows for efficient management and tracking of customer inquiries. The live chat functionality is impressive, featuring customizable widgets, proactive chat invitations, and advanced routing options to ensure timely responses. The call center capabilities, including call recording, IVR, and agent availability management, further enhance the platform's versatility. Social media integration allows for seamless interaction with customers across popular platforms like Facebook, Twitter, and Instagram.
Pros & Cons
- +Rapid response times and 24/7 customer support team availability.
- +User-friendly interface with real-time assistance capabilities.
- +Customizable chat widgets and effective chat routing for better query management.
- +Centralized universal inbox for handling multi-channel communication efficiently.
- +Integration features like Google Maps API and ability to create custom data fields.
- −Limited documentation for specific embedding options, leading to setup challenges.
- −UI can be unclear for new users, requiring an adjustment period.
- −Spam filter functionality is subpar, allowing repetitive spam emails.
- −Overseas technical and support teams may present communication or timing issues.
- −Occasional delays in system login or response times.
Features
Key features
- 1. Fastest live chat widget with advanced features.
- 2. Integrated call center with unlimited call recordings and IVR.
- 3. Centralized ticketing system for seamless management.
- 4. Social media integration for Facebook, Twitter, Instagram, and more.
- 5. Knowledge base creation tools for self-service resources.
- 6. AI Answer Assistant for real-time response suggestions.
- 7. Omnichannel support across emails, chats, calls, and social media.
- 8. Analytics and reporting for performance insights.
Additional features
- 1. Ticketing management across multiple channels.
- 2. Live chat widget with proactive triggers.
- 3. Call center integration with IVR and call recordings.
- 4. Social media handling for Messenger, Viber, WhatsApp, and others.
- 5. Self-service portal for customer knowledge base access.
- 6. AI-powered support tools like Answer Assistant.
- 7. CRM integration for enhanced customer management.
- 8. Proactive chat triggers for customer engagement.
- 9. Knowledge base tools for creating articles and guides.
- 10. Email management and organization.
- 11. Customizable workflows for improved efficiency.
- 12. SLA rules and automation for service compliance.
- 13. Reporting and analytics for insights and metrics.
- 14. Multi-language support for global usability.
- 15. Marketplace for third-party tool integrations.
Pricing
Monthly plans
Small Business Plan
USD 15
Medium Business Plan
USD 29
Large Business Plan
USD 49
Countries & Languages
Available in
Interface languages
Billing currencies
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About LiveAgent
LiveAgent is a help desk software from QualityUnit that provides comprehensive customer support solutions. It combines features such as ticket management, live chat, and call center capabilities so businesses can effectively manage customer inquiries and support requests. LiveAgent offers various integrations and a customizable interface, catering to the specific needs of different organizations. It helps simplify communication and improve response times, ensuring that customer issues are addressed promptly. Key capabilities: ticket management live chat call center reporting and analytics integrations Best for: businesses that need to manage customer support efficiently.
LiveAgent Details
LiveAgent's In-App Market Place
Does LiveAgent have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Small Business Plan
USD 15
Medium Business Plan
USD 29
Large Business Plan
USD 49
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Rapid response times and 24/7 customer support team availability.
- User-friendly interface with real-time assistance capabilities.
- Customizable chat widgets and effective chat routing for better query management.
- Centralized universal inbox for handling multi-channel communication efficiently.
- Integration features like Google Maps API and ability to create custom data fields.
- Limited documentation for specific embedding options, leading to setup challenges.
- UI can be unclear for new users, requiring an adjustment period.
- Spam filter functionality is subpar, allowing repetitive spam emails.
- Overseas technical and support teams may present communication or timing issues.
- Occasional delays in system login or response times.
LiveAgent's Support Options
Email Address
support@liveagent.comContact
+421 2 33 456 826Documentation
https://support.liveagent.com/979899-Getting-StartedChatbot
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