LiveAgent

0(0 reviews)

Software Status:Active

About LiveAgent

LiveAgent is a help desk software from QualityUnit that provides comprehensive customer support solutions. It combines features such as ticket management, live chat, and call center capabilities so businesses can effectively manage customer inquiries and support requests. LiveAgent offers various integrations and a customizable interface, catering to the specific needs of different organizations. It helps simplify communication and improve response times, ensuring that customer issues are addressed promptly. Key capabilities: ticket management live chat call center reporting and analytics integrations Best for: businesses that need to manage customer support efficiently.

LiveAgent Details

Vendor

QualityUnit

Year Launched

2004

Location

Polus Tower I Vajnorska 100/A, Bratislava, Slovakia 83104, Slovakia

Deployment

cloud, on premise, windows, linux, ios, android

Training Options

documentation, videos, live online, in person

Countries Served

All Countries.

Languages

English, Bulgarian, Czech, Danish, German, Estonian, Spanish, French, Greek, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Polish, Romanian, Russian, Slovak, Slovenian, Simplified Chinese, Tagalog, Vietnamese, Arabic, Portuguese (Brazilian).

Users

Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Industries Served

Retail, E-commerce, Travel, Telecommunications, Startups, SMBs, and Enterprise Businesses.

LiveAgent's In-App Market Place

Does LiveAgent have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

Rapid response times and 24/7 customer support team availability.
User-friendly interface with real-time assistance capabilities.
Customizable chat widgets and effective chat routing for better query management.
Centralized universal inbox for handling multi-channel communication efficiently.
Integration features like Google Maps API and ability to create custom data fields.

Limited documentation for specific embedding options, leading to setup challenges.
UI can be unclear for new users, requiring an adjustment period.
Spam filter functionality is subpar, allowing repetitive spam emails.
Overseas technical and support teams may present communication or timing issues.
Occasional delays in system login or response times.