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LiveCaller

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Software Status:Active

About LiveCaller

LiveCaller is a customer support software from LiveCaller that provides online chat solutions for businesses. It combines live chat functionality, call management, and visitor tracking so customer service teams can effectively assist users in real-time. The platform is designed to help increase customer satisfaction and engagement by allowing for immediate communication. It also includes features such as chatbots for handling common inquiries, integration with popular CRM systems, and detailed analytics to monitor performance. Key capabilities: live chat call management visitor tracking chatbot integration detailed analytics Best for: businesses that need to improve customer support responsiveness and engagement.

LiveCaller Details

Vendor
LiveCaller
Year Launched
2019
Location
31 Nino Ramishvili, Tbilisi, GE
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
Afrikaans, Arabic, Azerbaijani, English, Italian, Georgian, Polish, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)
Users
E-commerce businesses, customer service teams, sales teams, tech support, financial services, healthcare providers, retail companies, software companies, telecommunications, education institutions.
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Technology, Telecommunications, E-commerce, Automotive, Manufacturing
Tags
Complaint Management, Contact Center Quality Assurance, Conversational Marketing Platform, Customer Success, Customer Communications Management, Customer Experience, Customer Service, Customer Support, Lead Management, Live Chat, Predictive Lead Scoring.

LiveCaller's In-App Market Place

Does LiveCaller have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Easy to Use: Users consistently find LiveCaller easy to use and implement.
  • Excellent Customer Service: Customer support is highly praised as helpful and responsive.
  • Good Value for Money: The features offered are considered unbeatable for the price.
  • Omni-Channel Communication: The ability to use LiveCaller across social media apps is seen as a significant advantage.
  • Impressive Dashboard: Users appreciate the comprehensive and user-friendly dashboard.
  • Effective Co-Browse: The co-Browse feature is highlighted as a game-changer, especially for SaaS businesses.
  • Fast Implementation: The platform is noted for its simple and quick implementation process.
  • Dependence on Internet Connection: Dropped calls can occur if the internet connection or data connection is not strong.
  • Widget Installation Issues: Some users have experienced issues with the widget not appearing correctly within their applications.
  • Limited Data Management: Deleting test data (calls, chats, reviews) is not straightforward.
  • Lack of AI Integration: Some users wish for AI interactions to be integrated into the platform.

LiveCaller's Support Options

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