About LiveHelp
LiveHelp is a customer care and digital engagement suite from Sostanza that follows the entire customer journey. It provides omnichannel support via chat, ticketing, messaging, and intelligent agent technology so businesses can effectively engage with their customers across multiple platforms. LiveHelp includes tools such as LiveSuite, LiveChat, LiveTicket, LiveMessage, and GeniusAgents to facilitate comprehensive interactions and support. This platform allows organizations to manage customer inquiries efficiently and simplify communication channels. Key capabilities: LiveSuite LiveChat LiveTicket LiveMessage GeniusAgents Best for: businesses that need to improve customer engagement and support across various digital channels.
LiveHelp is a robust live chat software designed to streamline customer engagement and enhance customer service for businesses of all sizes. Standout features include real-time chat capabilities, proactive chat invitations, comprehensive visitor tracking, and customizable chat widgets. The software is designed to improve user experience and increase customer satisfaction. The user interface of LiveHelp is intuitive and user-friendly, making it easy for agents to manage multiple chats simultaneously. The clean design and simple layout enhance usability, allowing agents to respond quickly to customer inquiries and provide efficient support. The software’s unique design elements, such as customizable chat widgets and branding options, allow businesses to tailor the chat experience to their specific needs. One of the core functionalities that sets LiveHelp apart from its competitors is its comprehensive visitor tracking. This feature enables businesses to gain valuable insights into customer behavior and preferences, allowing them to personalize their interactions and provide targeted support. Additionally, the software offers seamless integration with CRM systems and other tools, facilitating efficient data management and customer engagement.
Pros & Cons
- +Comprehensive omnichannel support.
- +AI-powered automation to assist agents.
- +Unified interface for managing all interactions.
- +Real-time analytics for performance monitoring.
- +Scalable to meet business growth.
- −Implementation may require technical expertise.
- −Limited information on mobile app availability.
- −May require training for optimal use.
- −Integration capabilities may vary based on existing systems
Features
Key features
- LiveChat
- Engage customers in real-time through chat, video chat, voice chat, and live calls.
- LiveTicket
- Manage customer requests from various platforms (website, SMS, Messenger, WhatsApp, Telegram) in a unified ticketing system.
- LiveSocial
- Monitor and respond to customer interactions on social media platforms like Facebook, Instagram, TikTok, and Google My Business.
- LiveBot
- Automate customer support with an AI-powered virtual assistant that handles initial inquiries and assists agents.
- Business Performance
- Utilize a Business Intelligence platform for data-driven analysis and monitoring of customer service performance.
- Empower Agent
- Provide advanced tools to support and enhance agent productivity.
- Automatic Contact Distribution (ACD)
- Intelligently route customer interactions to the appropriate agents based on predefined criteria.
Additional features
- Multi-Channel Support
- Handle customer interactions across various channels including chat, social media, SMS, and email.
- AI-Powered Automation
- Utilize AI chatbots to automate responses and assist agents during peak times.
- Unified Interface
- Manage all customer interactions from a single, intuitive interface.
- Customizable Workflows
- Tailor workflows to meet specific business needs and improve efficiency.
- Real-Time Analytics
- Access real-time data and analytics to monitor performance and make informed decisions.
- Scalability
- Easily scale operations to handle increased customer interactions as your business grows.
Pricing
Monthly plans
STANDARD
EUR 4.99
Standard
EUR 8.2
Countries & Languages
Interface languages
Billing currencies
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About LiveHelp
LiveHelp is a customer care and digital engagement suite from Sostanza that follows the entire customer journey. It provides omnichannel support via chat, ticketing, messaging, and intelligent agent technology so businesses can effectively engage with their customers across multiple platforms. LiveHelp includes tools such as LiveSuite, LiveChat, LiveTicket, LiveMessage, and GeniusAgents to facilitate comprehensive interactions and support. This platform allows organizations to manage customer inquiries efficiently and simplify communication channels. Key capabilities: LiveSuite LiveChat LiveTicket LiveMessage GeniusAgents Best for: businesses that need to improve customer engagement and support across various digital channels.
LiveHelp Details
LiveHelp's In-App Market Place
Does LiveHelp have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
STANDARD
EUR 4.99
Standard
EUR 8.2
Accepted Payment Currencies
Eur (€)
Pros & Cons
- Comprehensive omnichannel support.
- AI-powered automation to assist agents.
- Unified interface for managing all interactions.
- Real-time analytics for performance monitoring.
- Scalable to meet business growth.
- Implementation may require technical expertise.
- Limited information on mobile app availability.
- May require training for optimal use.
- Integration capabilities may vary based on existing systems
LiveHelp's Support Options
LiveHelp's Alternatives
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