LiveHelpNow

0(0 reviews)

Software Status:Active

About LiveHelpNow

LiveHelpNow is a live chat software from LiveHelpNow that supports customer communication. It combines features such as real-time chat, ticketing system, and knowledge base integration so businesses can effectively assist their customers. The platform allows agents to engage with visitors on the website, respond to inquiries through various channels, and provide self-service resources. Additionally, it includes analytics tools to track chat performance and customer satisfaction metrics. Key capabilities: real-time chat ticket management knowledge base integration reporting and analytics multi-channel support Best for: businesses that need to offer customer support through live chat and manage inquiries efficiently.

LiveHelpNow Details

Vendor

LiveHelpNow

Year Launched

2003

Location

USA 330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040

Deployment

cloud, on premise, windows, linux, ios, android

Training Options

documentation, videos, live online, in person

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese, Korean, Arabic, Turkish, Polish, Swedish, Norwegian, Danish, Finnish, Greek, Czech, Hungarian, Romanian, Slovak, Slovenian, Bulgarian, Croatian, Serbian, Ukrainian, Hebrew, Thai, Vietnamese, Indonesian, Malay, Filipino, Hindi, Bengali, Urdu, Punjabi, Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam.

Users

Customer Support Teams, Contact Center Agents, Help Desk Professionals, E-commerce Managers, IT Support Teams, Customer Service Representatives, Higher Education Administrators, Sales and Marketing Teams, SMB Owners, Call Center Managers

Industries Served

E-commerce, Higher Education, Retail, Healthcare, Technology, Financial Services, Travel and Hospitality, Automotive, Telecommunications, Consumer Goods, Manufacturing, Professional Services

LiveHelpNow's In-App Market Place

Does LiveHelpNow have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

User-Friendly and Easy to Install: Many users found the software intuitive and easy to set up, with a straightforward learning curve.
Affordable Pricing: Compared to some competitors, LiveHelpNow offers competitive pricing, making it a budget-friendly option for businesses of various sizes.
Comprehensive Feature Set: The platform provides a wide range of features, including live chat, SMS, ticketing, knowledge base, chatbots, and robust reporting, offering a comprehensive solution for most customer support needs.
Excellent Customer Service: Users consistently praised the quality of LiveHelpNow's customer support, highlighting their responsiveness and helpfulness in resolving issues and answering questions.
Mobile Access: Allows agents to connect with customers and manage support requests from anywhere with a mobile device, enhancing flexibility and responsiveness.
Strong Security Measures: Enables secure communication and data exchange, particularly important for businesses handling sensitive information such as credit card details or medical records.

Limited Customization Options: Some users expressed dissatisfaction with the limited customization options for the chat window and interface, which can impact brand consistency and user experience.
Complex Routing: Routing chats to specific departments or agents can be challenging, especially for complex routing scenarios.
Potential for Outdated Interface: Some users found the user interface to be outdated and lacking in modern design elements, which might not appeal to all users.
Limited Advanced Features: Compared to some competitors, LiveHelpNow might lack certain advanced features such as more sophisticated chatbot capabilities or deeper integrations with specific CRM or marketing automation platforms.