About Localyser
Localyser is a review management software from Localyser that helps automate the tracking, replying, and analyzing of online reviews. It provides features such as review tracking, messaging, and feedback analysis so businesses can improve their operations and boost their star rating. Localyser allows users to respond to reviews efficiently and gather insights on guest experiences. This can lead to increased online visibility and stronger customer relationships. Key capabilities: review tracking message management feedback analysis online listing management performance reporting Best for: businesses that need to manage and improve their online reputation effectively.
Localyser by Localyser is a dedicated review management platform designed to help multi-location businesses monitor, analyze, and respond to customer reviews across various platforms. Its primary purpose is to streamline online reputation management by consolidating reviews from major platforms like Google, Facebook, TripAdvisor, and more into a single dashboard. Businesses in sectors such as hospitality, retail, and healthcare use Localyser to maintain a consistent brand image, improve customer satisfaction, and drive operational improvements based on real-time customer feedback. Some of its standout features include sentiment analysis, multi-location management, real-time alerts, automated review responses, and performance tracking. When it comes to user interface and ease of use, Localyser offers a clean, modern, and intuitive layout that is highly navigable. The dashboard presents data in an organized manner, using graphs and summaries to make insights immediately visible. Users can filter reviews by date, rating, or location, making it incredibly efficient for businesses with multiple branches. The left-hand sidebar provides quick access to features such as review monitoring, analytics, team performance, and settings.
Pros & Cons
- +Significantly reduces the manual effort of tracking and replying to reviews.
- +Tools for boosting star ratings and managing negative feedback lead to a stronger brand image.
- +Consolidates reviews from numerous platforms into a single, easy-to-use dashboard.
- +AI-powered analytics provide valuable data to identify operational issues and improve customer experience.
- +Dedicated features for winning back dissatisfied customers, turning potential losses into loyal advocates.
- −While AI-powered responses are convenient, they may occasionally lack the nuanced understanding a human can provide.
- −Despite customization options, relying heavily on automated responses could lead to a less personal touch if not carefully managed.
- −As a cloud-based software, continuous internet access is required for full functionality.
Features
Key features
- Centralized Review Management
- Track and manage reviews from various platforms (Google, Yelp, TripAdvisor, UberEats, Talabat, Deliveroo, social media) all in one place, saving time and resources.
- AI-Powered Response Automation
- Automate responses to online reviews using ChatGPT, maintaining brand voice, tracking response rates, and enabling varied, authentic replies.
- Smart Feedback & Review Generation
- Proactively generate more positive reviews by sending automated email and SMS requests to satisfied customers, boosting star ratings and online visibility.
- Customer Recovery System
- Turn unsatisfied customers into loyal fans by receiving real-time alerts for complaints, facilitating in-store feedback, live chat, and enabling frontline staff to resolve issues immediately.
- AI-Powered Analytics & Insights
- Gain deep insights into store performance, customer ratings across service, food, delivery, and value, compare NPS with industry averages, and identify best/worst performing menu items.
Additional features
- Daily Summary Email
- Receive a daily email summarizing all new reviews.
- Multi-location Monitoring
- Monitor reviews across every location, franchisee, and language.
- Social Media Monitoring
- View messages and comments from all connected social media accounts.
- Advanced Search & Filter
- Easily search and filter reviews by brand, region, source, and rating.
- AI Generated Responses
- Automate responses tailored to your tone of voice in any language.
- Response Rate Tracking
- Track response rates and times across all locations.
- Automated Varied Responses
- Automatically reply to reviews with varied, authentic responses.
- Contact Details Capture
- Capture customer contact details to win back unhappy customers.
- Single-Question Feedback Page
- Begin the review generation process with a customizable single-question feedback page.
- Automated Review Requests
- Send email and SMS review requests to satisfied customers automatically.
- Customer Data Collection (Privacy Compliant)
- Gather customer emails and phone numbers while adhering to local privacy laws.
- CRM/Email Marketing Integration
- Push customer profile data to your CRM and email marketing tools.
- Immediate Complaint Alerts
- Receive instant push notifications for complaints on your phone.
- In-Store Kiosk Mode
- Capture customer feedback directly in-store with kiosk mode.
- Live Chat for Issue Resolution
- Address issues as they arise with live chat.
- Frontline Staff Empowerment
- Enable frontline staff to resolve issues on the spot.
- Store Performance Evaluation
- Quickly see how each store measures up in key areas.
- Performance Summary
- Get a summary of what's going well and what needs improvement.
- NPS Comparison
- Compare your Net Promoter Score (NPS) against the industry average.
- Menu Item Performance
- Discover your best and worst performing menu items.
Pricing
Monthly plans
Starter
USD 59
Pro
USD 89
Premium
USD 109
Countries & Languages
Interface languages
Billing currencies
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About Localyser
Localyser is a review management software from Localyser that helps automate the tracking, replying, and analyzing of online reviews. It provides features such as review tracking, messaging, and feedback analysis so businesses can improve their operations and boost their star rating. Localyser allows users to respond to reviews efficiently and gather insights on guest experiences. This can lead to increased online visibility and stronger customer relationships. Key capabilities: review tracking message management feedback analysis online listing management performance reporting Best for: businesses that need to manage and improve their online reputation effectively.
Localyser Details
Localyser's In-App Market Place
Does Localyser have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter
USD 59
Pro
USD 89
Premium
USD 109
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Chf), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn (M$)
Pros & Cons
- Significantly reduces the manual effort of tracking and replying to reviews.
- Tools for boosting star ratings and managing negative feedback lead to a stronger brand image.
- Consolidates reviews from numerous platforms into a single, easy-to-use dashboard.
- AI-powered analytics provide valuable data to identify operational issues and improve customer experience.
- Dedicated features for winning back dissatisfied customers, turning potential losses into loyal advocates.
- While AI-powered responses are convenient, they may occasionally lack the nuanced understanding a human can provide.
- Despite customization options, relying heavily on automated responses could lead to a less personal touch if not carefully managed.
- As a cloud-based software, continuous internet access is required for full functionality.
Localyser's Support Options
Email Address
support@localyser.comLocalyser's Alternatives
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