About Lucidya
Lucidya is an AI-native Customer Experience Management (CXM) platform. It unifies social listening, omnichannel customer engagement, and autonomous AI support to help businesses analyze customer signals and improve service.
Lucidya is an AI-native Customer Experience Management (CXM) platform designed to help businesses understand and act on customer feedback. It integrates several key products into one suite, including social listening, omnichannel support (OmniServe), an AI support agent, surveys, and media monitoring. A standout feature is its advanced Arabic sentiment analysis, which claims 92% accuracy across over 15 dialects, making it particularly strong for businesses operating in the MENA region. The platform is aimed at marketing, customer service, and research teams across industries like travel, finance, and retail. Pricing is per-seat with different tiers for growing teams and large enterprises, requiring sales contact for quotes. Support includes a knowledge base, chat, and dedicated customer success managers for higher tiers.
Pros & Cons
- Provides a unified platform for social listening, customer support, and analytics.
- Specializes in high-accuracy Arabic sentiment analysis across numerous dialects.
- Offers a range of products from social listening to AI-powered agents.
- Serves a wide variety of industries with tailored solutions.
- Integrates with multiple social media and communication channels.
- Pricing is not fully transparent and requires contacting sales for a quote.
- A minimum number of seats is required for paid plans (6 for Growth, 12 for Enterprise).
- Some features like WhatsApp and Email integration may incur additional costs.
- Full role-based access control (RBAC) is not yet available on all plans.
Features
Key features
Monitor online conversations, track trends, and protect brand reputation across social channels.
A unified inbox to handle all customer interactions and manage support agent performance from a single platform.
Provides instant, automated, and personalized customer support to increase efficiency and satisfaction.
Create and deploy surveys to collect customer feedback and uncover actionable insights.
Analyze brand visibility and perception across press, news, and blogs.
Build rich, dynamic customer profiles by capturing data from every interaction.
Additional features
Understands customer sentiment with high accuracy across more than 15 Arabic dialects.
Gain tailored insights with customized dashboards and in-depth research.
Power your ecosystem with flexible APIs and ready-to-use integrations.
Receive instant alerts on market trends, reputational issues, and key events.
Assists human agents with AI-powered recommendations and guided replies to respond faster.
An add-on to analyze call data for customer experience insights.
An add-on to monitor brand mentions and coverage on broadcast media.
Pricing
Monthly plans
- Up to 20 users
- Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
- Unlimited social channels
- 12 months data retention
- 50,000 Survey responses
- 100 AI Co-pilot suggestions / seat
- 100 AI Agent conversations / seat
Billed bi-annually or annually. Request a demo to purchase.
Source: vendor pricing page →- 12+ users
- Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
- OmniServe full APIs
- Unlimited social channels
- 12 months data retention
- 100,000 Survey responses
- 100 AI Co-pilot suggestions / seat
- 100 AI Agent conversations / seat
Billed annually or multi-year. Talk to sales to purchase.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Lucidya
Lucidya is an AI-native Customer Experience Management (CXM) platform. It unifies social listening, omnichannel customer engagement, and autonomous AI support to help businesses analyze customer signals and improve service.
Lucidya Details
Lucidya's In-App Market Place
Does Lucidya have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Up to 20 users
- Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
- Unlimited social channels
- 12 months data retention
- 50,000 Survey responses
- 100 AI Co-pilot suggestions / seat
- 100 AI Agent conversations / seat
Billed bi-annually or annually. Request a demo to purchase.
Source: vendor pricing page →- 12+ users
- Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
- OmniServe full APIs
- Unlimited social channels
- 12 months data retention
- 100,000 Survey responses
- 100 AI Co-pilot suggestions / seat
- 100 AI Agent conversations / seat
Billed annually or multi-year. Talk to sales to purchase.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Provides a unified platform for social listening, customer support, and analytics.
- Specializes in high-accuracy Arabic sentiment analysis across numerous dialects.
- Offers a range of products from social listening to AI-powered agents.
- Serves a wide variety of industries with tailored solutions.
- Integrates with multiple social media and communication channels.
- Pricing is not fully transparent and requires contacting sales for a quote.
- A minimum number of seats is required for paid plans (6 for Growth, 12 for Enterprise).
- Some features like WhatsApp and Email integration may incur additional costs.
- Full role-based access control (RBAC) is not yet available on all plans.
Lucidya's Support Options
Lucidya's Alternatives
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RightSurvey
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