About Magic
Magic is a customer engagement software from Magic that helps local businesses get more reviews and rank higher on Google. It provides features such as webchat, inbox management, and customer communication tools so businesses can convert website visitors into sales. With Magic, businesses can manage all messaging channels from one inbox, communicate faster, and ultimately win more customers. The platform is designed to unify customer communications and improve online reputation management, making it easier for local businesses to navigate negative reviews. Key capabilities: webchat inbox management customer communication tools review generation reputation management Best for: local businesses that need to improve their online presence and increase customer retention.
Magic by Magic is a powerful review management software designed to help local businesses and service providers enhance their online presence through efficient customer feedback and reputation control. Its primary purpose is to streamline the process of collecting, managing, and responding to online reviews across multiple platforms. Tailored for industries like healthcare, retail, hospitality, and automotive services, Magic equips users with tools to automate review requests, monitor performance across channels, and improve customer engagement. Key features include automated email and SMS review invitations, real-time review monitoring, customizable feedback workflows, and intuitive analytics dashboards, all built to improve customer satisfaction and drive business growth. The user interface of Magic is sleek, minimalistic, and intuitive, making it accessible even for users with limited technical knowledge. The dashboard is well-organized and provides a centralized view of review activity, customer sentiment, and response metrics. Navigation is seamless, with clearly labeled menus and helpful prompts that guide users through various tasks, from sending review requests to responding to feedback.
Pros & Cons
- +Boosts Online Presence: Helps businesses rank higher on Google with automated review collection.
- +Unified Messaging: Centralizes SMS, social media, and web chat in one inbox for faster responses.
- +Text Marketing: Enables high-engagement SMS campaigns with templates and segmentation.
- +Webchat Integration: Captures leads directly from websites, even after users leave.
- +Mobile App: Allows business owners to manage everything on the go.
- +Industry-Specific Solutions: Tailored for health, beauty, automotive, retail, and more.
- −May Be Overwhelming for Small Businesses: Many features could be too much for very small operations or solo entrepreneurs.
- −Requires Ongoing Management: Tools like review generation and SMS marketing need active usage and follow-up.
Features
Key features
- Reviews Management
- Helps businesses get more online reviews, rank higher on Google, and manage all review platforms from a single dashboard.
- Webchat
- Converts website visitors into leads and sales by enabling real-time, text-based communication, even after visitors leave the website.
- Unified Inbox
- Consolidates all messaging channels (SMS, Facebook Messenger, Instagram) into one team inbox for streamlined communication and faster responses.
- Text Marketing (SMS Campaigns)
- Drives repeat business and sales through instant, personalized SMS campaigns with high open rates.
- Mobile App
- Allows business owners to manage their operations and customer communications on the go.
- Google Ranking Improvement
- Leverages positive reviews to help businesses appear first in Google search results.
- Industry-Specific Solutions
- Offers tailored solutions for various business types including Health & Wellness, Dental, Healthcare, Beauty & Salon, Automotive, Home & Repair, Professional Services, Retail, and Food & Beverage.
Additional features
- Reviews Management
- Helps businesses get more online reviews, rank higher on Google, and manage all review platforms from a single dashboard.
- Webchat
- Converts website visitors into leads and sales by enabling real-time, text-based communication, even after visitors leave the website.
- Unified Inbox
- Consolidates all messaging channels (SMS, Facebook Messenger, Instagram) into one team inbox for streamlined communication and faster responses.
- Text Marketing (SMS Campaigns)
- Drives repeat business and sales through instant, personalized SMS campaigns with high open rates.
- Mobile App
- Allows business owners to manage their operations and customer communications on the go.
- Google Ranking Improvement
- Leverages positive reviews to help businesses appear first in Google search results.
- Industry-Specific Solutions
- Offers tailored solutions for various business types including Health & Wellness, Dental, Healthcare, Beauty & Salon, Automotive, Home & Repair, Professional Services, Retail, and Food & Beverage.
Pricing
Monthly plans
Basic
GBP 159
Essential
GBP 279
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Magic
SellerMobile
SellerMobile is a comprehensive Amazon seller management platform designed to centralize analytics, automation, and operational…
OneDesk
OneDesk Inc.'s OneDesk targets software use cases where standardization and reporting matter. Product details are…
Friday Feedback
Friday Feedback is a feedback management software from Friday Feedback that enables organizations to gather…
The IdeaWall
The IdeaWall is a collaborative software platform from PhaseWare that facilitates idea management and team…
About Magic
Magic is a customer engagement software from Magic that helps local businesses get more reviews and rank higher on Google. It provides features such as webchat, inbox management, and customer communication tools so businesses can convert website visitors into sales. With Magic, businesses can manage all messaging channels from one inbox, communicate faster, and ultimately win more customers. The platform is designed to unify customer communications and improve online reputation management, making it easier for local businesses to navigate negative reviews. Key capabilities: webchat inbox management customer communication tools review generation reputation management Best for: local businesses that need to improve their online presence and increase customer retention.
Magic Details
Magic's In-App Market Place
Does Magic have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Basic
GBP 159
Essential
GBP 279
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Boosts Online Presence: Helps businesses rank higher on Google with automated review collection.
- Unified Messaging: Centralizes SMS, social media, and web chat in one inbox for faster responses.
- Text Marketing: Enables high-engagement SMS campaigns with templates and segmentation.
- Webchat Integration: Captures leads directly from websites, even after users leave.
- Mobile App: Allows business owners to manage everything on the go.
- Industry-Specific Solutions: Tailored for health, beauty, automotive, retail, and more.
- May Be Overwhelming for Small Businesses: Many features could be too much for very small operations or solo entrepreneurs.
- Requires Ongoing Management: Tools like review generation and SMS marketing need active usage and follow-up.
Magic's Alternatives
SellerMobile
SellerMobile is a comprehensive Amazon seller management platform designed to centralize analytics, automation, and operational…
OneDesk
OneDesk Inc.'s OneDesk targets software use cases where standardization and reporting matter. Product details are…
Friday Feedback
Friday Feedback is a feedback management software from Friday Feedback that enables organizations to gather…
The IdeaWall
The IdeaWall is a collaborative software platform from PhaseWare that facilitates idea management and team…
