Mastercare EMR logo

Mastercare EMR

by Global Health Limited · Since 2002
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ActiveAvailable globallyCloud
Quick facts
VendorGlobal Health Limited
Year launched2002
StatusActive
LocationMelbourne Head Office 696 Bourke St, Level 2, Melbourne, Victoria 3000, AU
Countries servedGlobal
Languages5
Integrations
Free tier
Free trial
Contact salesYES

About Mastercare EMR

Mastercare EMR is an electronic medical record software from Global Health Limited designed for healthcare providers. It combines patient management, appointment scheduling, and billing functionalities so that healthcare professionals can efficiently manage their practice. Mastercare EMR includes customizable templates for documentation, secure patient data storage, and reporting tools for better decision-making. This platform supports compliance with medical regulations and improves communication between healthcare providers and patients. Key capabilities: patient management appointment scheduling billing functionalities customizable templates reporting tools Best for: healthcare providers that need a comprehensive solution for managing patient records and clinical workflows.

MasterCare EMR by Global Health, is a comprehensive electronic medical record system tailored for Australian healthcare providers. Designed to support hospitals, community health, mental health, allied health, and AOD services, the software offers a robust platform for managing patient care across multidisciplinary teams. Its user interface is clean and purpose-built, with intuitive navigation that allows clinicians and administrators to access patient records, schedule appointments, and manage referrals with minimal training. The layout is modular, enabling users to customize dashboards based on their role or specialty, which enhances usability and workflow efficiency. Functionally, MasterCare EMR excels in end-to-end client management, from intake to discharge. It includes integrated telehealth, secure messaging, ePrescribing, and referral triage tools. One of its standout features is the Digital Front Door, which empowers patients to engage with their care through online bookings, digital forms, and mobile access. The system also supports Medicare and DVA billing, ISO 27001:2022 data security standards, and compliance reporting for mental health and AOD services—making it a versatile solution for both clinical and administrative needs.

Pros & Cons

What users like
  • +Supports complex reporting for Australian government programs.
  • +Offers integrated care across multiple disciplines.
  • +Includes robust mental health assessment tools.
  • +Secure cloud hosting with ISO certification.
  • +Scalable platform with modular add-ons.
What users flag
  • Initial setup and customization may require professional support.
  • Interface can feel complex for smaller clinics or solo practitioners.
  • Advanced modules may involve additional licensing costs.
  • Limited international support outside Australia.
  • Integration with legacy systems may need custom development.

Features

Key features

End-to-End Client Management – Tracks patient journeys from intake to discharge across various care settings.
Integrated Patient Portal – Enables telehealth, online bookings, digital forms, and appointment scheduling.
Secure Messaging & eScripts – Facilitates compliant communication and electronic prescriptions.
Referral Management – Efficiently triages and allocates clients to appropriate services.
Cloud-Based Access – Accessible anytime, anywhere, on any device.
Modular Design – Scales with add-ons like the Digital Front Door and mobile apps for patients.

Additional features

Hospital Management Tools – Covers admission, discharge, billing, and inpatient EMR.
Mental Health & AOD Support – Automates assessments, tracks referrals, and supports compliance reporting.
Allied Health Practice Management – Includes consultation tools, cloud access, and secure data handling.
Multi-Disciplinary Coordination – Enhances collaboration across care teams and services.
Medicare & DVA Billing Integration – Built-in tools for claims and financial management.
ISO 27001
2022 Accreditation – Ensures high standards for data security and privacy.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
5
Interface languages
1
Billing currencies

Interface languages

EnglishVietnameseThaiIndonesianKhmer

Billing currencies

🇦🇺AUD

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