About MEDIA-CTI
MEDIA-CTI is a call center CTI software from Media Systems that supports the implementation and construction of call centers. It includes real-time monitoring, customizable features, and external integration options so businesses can effectively meet their communication needs. With over 20 years of use and more than 1000 successful projects, Media Systems helps improve call center efficiency and supports client objectives. The system is designed to be customer-driven rather than system-driven, ensuring that the communication goals of clients are prioritized. Key capabilities: real-time monitoring customizable features external integration support system case studies Best for: call center managers that need to improve operational efficiency.
MEDIA-CTI by Media Systems is a comprehensive call center software solution crafted to enhance customer engagement and operational efficiency. While it primarily caters to Japanese businesses, its feature-rich and adaptable nature makes it a noteworthy tool for any organization aiming to streamline their customer service operations. MEDIA-CTI emphasizes a human-centered approach, ensuring that every interaction is optimized for customer satisfaction. Its key capabilities include customizable system settings, network infrastructure management tools, and automated data analysis, making it an invaluable resource for businesses seeking to scale their customer interaction efforts intelligently. The user interface of MEDIA-CTI is one of its standout aspects, offering a clean and intuitive design that prioritizes simplicity and accessibility. The interface is thoughtfully organized, ensuring that users can quickly locate and utilize its diverse features. This design philosophy extends to its customizable dashboards and drag-and-drop functionalities, allowing users to personalize their workspaces. These enhancements make MEDIA-CTI particularly user-friendly, enabling even those with limited technical expertise to operate the software efficiently and effectively. Functionality is at the core of MEDIA-CTI’s appeal.
Pros & Cons
- +• Advanced call center functionality
- +• Real-time monitoring of call activity
- +• Integration with CRM systems for better customer information
- +• Automated call routing for efficient service
- +• Customizable dashboards for performance tracking
- +• Call recording and analytics for quality control
- +• Enhanced customer experience through personalized service strategies.
- −• Limited customization options for call scripts
- −• Steep learning curve for new users
- −• Integration with other software systems can be challenging
- −• Lack of real-time reporting features
- −• Customer support can be slow to respond to issues
Features
Key features
- 1. High Customization and Flexibility
- Tailored to specific business needs, going beyond the limitations of packaged products.
- 2. Customer-Driven Approach
- Adapts the system to the client's business operations, minimizing operational disruption.
- 3. Long-Term Partnership
- Focuses on continued support and ensuring the system's effectiveness in achieving client goals over time, adapting to changing needs.
- 4. Comprehensive Support
- Offers full support from initial consultation and network infrastructure review to operator training, implementation, and ongoing maintenance.
- 5. Wide Range of Capabilities
- Handles various aspects of call center setup, including communication lines, servers, and partial system modifications.
- 6. Proven Track Record
- Boasts over 1,200 clients across various industries, demonstrating reliability and effectiveness.
Additional features
- 1. Customizable CTI System
- Developable to suit unique business requirements.
- 2. Flexible Communication
- Creates a tailored system by selecting only necessary functions.
- 3. Separation of Incoming/Outgoing Calls
- Based on operator availability.
- 4. Predictive Dialing
- Automated dialing system for outbound calls.
- 5. Softphone Integration
- Enables calls directly from computers.
- 6. ACD (Automatic Call Distribution)
- Intelligently routes calls to available operators.
- 7. IVR (Interactive Voice Response)
- Automated voice menu system for call routing.
- 8. Full Call Recording
- Records all calls for quality control and training.
- 9. Aggregation Report
- Provides detailed call statistics and analysis.
- 10. Pop-up Display
- Displays caller information on agent screens.
- 11. Snatch Support
- Allows supervisors to monitor and assist with calls.
- 12. Real-time Monitor
- Provides a live overview of call center activity.
- 13. Telework Support
- Facilitates remote work for call center agents.
- 14. Multi-lingual Call Center Support
- Includes a 3-way telephone interpretation features
- 15. Outsourcing (substitute) call center functionality
- 16. CRM Integration
- Connects with customer relationship management systems.
- 17. Other System Integrations
- Capable of linking with various business systems, including in-house developed core systems.
- 18. On-Premise and Cloud Deployment
- Offers both on-premise and cloud-based implementation options.
- 19. Network Infrastructure Review
- Provides suggestions for optimizing communication lines and servers.
- 20. Operator Training
- Conducts training sessions for call center agents.
- 21. Implementation Supervision
- On-site presence during system installation and launch.
- 22. Prompt Problem Resolution
- Dedicated team for addressing issues quickly.
- 23. Post-Installation Maintenance
- Ongoing support included in the monthly fee.
- 24. Customization Proposals
- Tailored suggestions based on specific needs.
- 25. Cost Reduction Proposals
- Long-term perspective on cost optimization.
- 26. Additional Function Implementation
- Allows adding features after initial setup (additional cost).
- 27. Flexible Adjustments
- Accommodates changes in license numbers, base additions, relocations, and network modifications.
- 28. Detailed Hearing Process
- In-depth consultation to understand client requirements.
- 29. Transparent Quotation
- Clear and detailed cost breakdown.
- 30. Dedicated Staff Support
- Thorough assistance from network construction to implementation.
- 31. Information Security Certification
- ISO 27001 (ISMS) certified, ensuring data security.
- 32. Wide Range of Case studies across multiple Industries
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About MEDIA-CTI
MEDIA-CTI is a call center CTI software from Media Systems that supports the implementation and construction of call centers. It includes real-time monitoring, customizable features, and external integration options so businesses can effectively meet their communication needs. With over 20 years of use and more than 1000 successful projects, Media Systems helps improve call center efficiency and supports client objectives. The system is designed to be customer-driven rather than system-driven, ensuring that the communication goals of clients are prioritized. Key capabilities: real-time monitoring customizable features external integration support system case studies Best for: call center managers that need to improve operational efficiency.
MEDIA-CTI Details
MEDIA-CTI's In-App Market Place
Does MEDIA-CTI have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
JPY (¥)
Pros & Cons
- • Advanced call center functionality
- • Real-time monitoring of call activity
- • Integration with CRM systems for better customer information
- • Automated call routing for efficient service
- • Customizable dashboards for performance tracking
- • Call recording and analytics for quality control
- • Enhanced customer experience through personalized service strategies.
- • Limited customization options for call scripts
- • Steep learning curve for new users
- • Integration with other software systems can be challenging
- • Lack of real-time reporting features
- • Customer support can be slow to respond to issues
MEDIA-CTI's Support Options
Contact
092-477-5600MEDIA-CTI's Alternatives
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