About MEDIA-CTI
MEDIA-CTI is a call center CTI software from Media Systems that supports the implementation and construction of call centers. It includes real-time monitoring, customizable features, and external integration options so businesses can effectively meet their communication needs. With over 20 years of use and more than 1000 successful projects, Media Systems helps improve call center efficiency and supports client objectives. The system is designed to be customer-driven rather than system-driven, ensuring that the communication goals of clients are prioritized. Key capabilities: real-time monitoring customizable features external integration support system case studies Best for: call center managers that need to improve operational efficiency.
MEDIA-CTI by Media Systems is a comprehensive call center software solution crafted to enhance customer engagement and operational efficiency. While it primarily caters to Japanese businesses, its feature-rich and adaptable nature makes it a noteworthy tool for any organization aiming to streamline their customer service operations. MEDIA-CTI emphasizes a human-centered approach, ensuring that every interaction is optimized for customer satisfaction. Its key capabilities include customizable system settings, network infrastructure management tools, and automated data analysis, making it an invaluable resource for businesses seeking to scale their customer interaction efforts intelligently. The user interface of MEDIA-CTI is one of its standout aspects, offering a clean and intuitive design that prioritizes simplicity and accessibility. The interface is thoughtfully organized, ensuring that users can quickly locate and utilize its diverse features. This design philosophy extends to its customizable dashboards and drag-and-drop functionalities, allowing users to personalize their workspaces. These enhancements make MEDIA-CTI particularly user-friendly, enabling even those with limited technical expertise to operate the software efficiently and effectively. Functionality is at the core of MEDIA-CTI’s appeal.
Pros & Cons
- • Advanced call center functionality
- • Real-time monitoring of call activity
- • Integration with CRM systems for better customer information
- • Automated call routing for efficient service
- • Customizable dashboards for performance tracking
- • Call recording and analytics for quality control
- • Enhanced customer experience through personalized service strategies.
- • Limited customization options for call scripts
- • Steep learning curve for new users
- • Integration with other software systems can be challenging
- • Lack of real-time reporting features
- • Customer support can be slow to respond to issues
Features
Key features
Tailored to specific business needs, going beyond the limitations of packaged products.
Adapts the system to the client's business operations, minimizing operational disruption.
Focuses on continued support and ensuring the system's effectiveness in achieving client goals over time, adapting to changing needs.
Offers full support from initial consultation and network infrastructure review to operator training, implementation, and ongoing maintenance.
Handles various aspects of call center setup, including communication lines, servers, and partial system modifications.
Boasts over 1,200 clients across various industries, demonstrating reliability and effectiveness.
Additional features
Developable to suit unique business requirements.
Creates a tailored system by selecting only necessary functions.
Based on operator availability.
Automated dialing system for outbound calls.
Enables calls directly from computers.
Intelligently routes calls to available operators.
Automated voice menu system for call routing.
Records all calls for quality control and training.
Provides detailed call statistics and analysis.
Displays caller information on agent screens.
Allows supervisors to monitor and assist with calls.
Provides a live overview of call center activity.
Facilitates remote work for call center agents.
Includes a 3-way telephone interpretation features
Connects with customer relationship management systems.
Capable of linking with various business systems, including in-house developed core systems.
Offers both on-premise and cloud-based implementation options.
Provides suggestions for optimizing communication lines and servers.
Conducts training sessions for call center agents.
On-site presence during system installation and launch.
Dedicated team for addressing issues quickly.
Ongoing support included in the monthly fee.
Tailored suggestions based on specific needs.
Long-term perspective on cost optimization.
Allows adding features after initial setup (additional cost).
Accommodates changes in license numbers, base additions, relocations, and network modifications.
In-depth consultation to understand client requirements.
Clear and detailed cost breakdown.
Thorough assistance from network construction to implementation.
ISO 27001 (ISMS) certified, ensuring data security.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About MEDIA-CTI
MEDIA-CTI is a call center CTI software from Media Systems that supports the implementation and construction of call centers. It includes real-time monitoring, customizable features, and external integration options so businesses can effectively meet their communication needs. With over 20 years of use and more than 1000 successful projects, Media Systems helps improve call center efficiency and supports client objectives. The system is designed to be customer-driven rather than system-driven, ensuring that the communication goals of clients are prioritized. Key capabilities: real-time monitoring customizable features external integration support system case studies Best for: call center managers that need to improve operational efficiency.
MEDIA-CTI Details
MEDIA-CTI's In-App Market Place
Does MEDIA-CTI have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
JPY (¥)
Pros & Cons
- • Advanced call center functionality
- • Real-time monitoring of call activity
- • Integration with CRM systems for better customer information
- • Automated call routing for efficient service
- • Customizable dashboards for performance tracking
- • Call recording and analytics for quality control
- • Enhanced customer experience through personalized service strategies.
- • Limited customization options for call scripts
- • Steep learning curve for new users
- • Integration with other software systems can be challenging
- • Lack of real-time reporting features
- • Customer support can be slow to respond to issues
MEDIA-CTI's Support Options
Contact
092-477-5600MEDIA-CTI's Alternatives
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