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Software Status:Active

About MediaCalls

MediaCalls is a communication software from Media Links that provides tools for managing and monitoring media calls. It offers features such as call tracking, analytics reporting, and user management so organizations can ensure effective communication. The platform assists users in monitoring call quality and provides insights into communication trends. MediaCalls supports various media formats and is designed to handle a high volume of simultaneous calls, ensuring reliability for users. Key capabilities: call analytics user permissions media format support simultaneous call handling reporting tools Best for: businesses and organizations that need to manage and analyze their media communication effectively.

MediaCalls Details

Vendor
Media Links
Year Launched
1993
Location
5F PMO Tamachi, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014
Deployment
cloud
Training Options
documentation
Countries Served
Japan
Languages
Japanese
Users
Medium to large call centers and customer service departments.
Industries Served
Call centers, customer service departments, and businesses requiring robust telephony solutions.
Tags
Call Center, IP-PBX, CTI, ACD, IVR, Telephony, Customer Service.

MediaCalls's In-App Market Place

Does MediaCalls have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CHF (Fr), CNY (¥), HKD ($)

Pros & Cons

  • • Allows for easy management of inbound and outbound calls
  • • Integrates with CRM systems to provide detailed customer information
  • • Provides advanced analytics and reporting features for call center performance tracking
  • • Offers customizable call routing and IVR options for efficient call handling
  • • Supports call recording and monitoring for quality control purposes
  • • Limited customization options
  • • Steeper learning curve for new users
  • • Lack of integration with other software systems
  • • Limited scalability for growing businesses

MediaCalls's Support Options

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