About MediaCalls
MediaCalls is a communication software from Media Links that provides tools for managing and monitoring media calls. It offers features such as call tracking, analytics reporting, and user management so organizations can ensure effective communication. The platform assists users in monitoring call quality and provides insights into communication trends. MediaCalls supports various media formats and is designed to handle a high volume of simultaneous calls, ensuring reliability for users. Key capabilities: call analytics user permissions media format support simultaneous call handling reporting tools Best for: businesses and organizations that need to manage and analyze their media communication effectively.
MediaCalls by Media Links is a comprehensive call center software solution designed to optimize communication and streamline operations for customer support teams. Developed by the Japanese company Media Links, the software is engineered to meet the demands of modern call centers through its seamless integration of Computer Telephony Integration (CTI) and Automatic Call Distribution (ACD). By enabling efficient management of both inbound and outbound calls, MediaCalls delivers a powerful platform that supports voice, video, and instant messaging, ensuring versatility across multiple communication channels. The user interface of MediaCalls strikes an effective balance between simplicity and functionality. Designed with a focus on usability, it features a clean and intuitive layout that allows users to navigate the software with ease. The dashboard serves as a central hub, offering a comprehensive overview of key metrics such as call activity, agent performance, and overall operational efficiency. Customizable widgets and drag-and-drop functionality further enhance the user experience, making it highly adaptable to individual preferences. Even users with minimal technical expertise can quickly become proficient, thanks to the software's thoughtful design.
Pros & Cons
- • Allows for easy management of inbound and outbound calls
- • Integrates with CRM systems to provide detailed customer information
- • Provides advanced analytics and reporting features for call center performance tracking
- • Offers customizable call routing and IVR options for efficient call handling
- • Supports call recording and monitoring for quality control purposes
- • Limited customization options
- • Steeper learning curve for new users
- • Lack of integration with other software systems
- • Limited scalability for growing businesses
Features
Key features
Media Links provides end-to-end solutions, from consulting and design to manufacturing, operational support, and maintenance. This is a significant advantage for businesses looking for a single vendor to manage their system needs.
Their philosophy centers around providing sincere service and bringing happiness to everyone involved, which suggests a strong commitment to customer satisfaction and positive impact.
They have expertise in both developing their own products (AI agents, voice tech, chat tools) and offering contract development and system engineering services, meaning they can build systems and provide the staff to do it.
A strong emphasis on AI agents, voice technology (CTI, IVR, PBX), and automation tools like chatbots indicates a focus on cutting-edge communication technologies.
Media Links offers a wide range of products, catering to various communication needs within offices and contact centers.
Their extensive list of clients demonstrates experience across a wide array of industries.
Continual development of new features and products like "AIto", "DX Denwa" and winning awards like the "Leader" award in the ITreview Grid Award 2024 Fall shows dedication to staying at the forefront of the industry.
Additional features
MediaCalls is designed as a comprehensive solution, consolidating various call center functions into a single platform.
It's marketed as an "overwhelmingly low-cost" solution, making it attractive for businesses looking to optimize their call center operations without significant investment.
It builds upon the technology and expertise of MediaOffice (an IP-PBX for offices), ensuring reliability and functionality.
The core purpose of MediaCalls is to improve the efficiency of call center operations.
These are core components, likely offering features like call routing, queuing, recording, and reporting.
Intelligent routing of calls to the appropriate agents based on various factors (e.g., agent skill, availability, customer data).
Distributing incoming calls among a group of agents.
Automated menu systems to handle basic inquiries and route calls.
Managing and prioritizing calls when all agents are busy.
Recording calls for quality assurance, training, and compliance.
Allowing supervisors to listen in on calls for quality control.
Providing data on call volume, agent performance, wait times, and other key metrics.
Making and receiving calls over the internet.
Managing extensions for internal communication.
Transferring calls between extensions or to external numbers.
Facilitating multi-party calls.
Providing voicemail services.
Likely integration with popular CRM systems to provide agents with customer data during calls.
Seamless integration with AIto, MediaTalk, or other products from their portfolio would be a logical offering.
Ability to handle varying call volumes and adapt to the growth of the call center.
Options to tailor the system to specific business needs.
Designed for ease of use by both agents and administrators.
Given Media Links' experience and the foundation of MediaOffice, a high level of reliability is expected.
Robust security measures to protect sensitive data.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About MediaCalls
MediaCalls is a communication software from Media Links that provides tools for managing and monitoring media calls. It offers features such as call tracking, analytics reporting, and user management so organizations can ensure effective communication. The platform assists users in monitoring call quality and provides insights into communication trends. MediaCalls supports various media formats and is designed to handle a high volume of simultaneous calls, ensuring reliability for users. Key capabilities: call analytics user permissions media format support simultaneous call handling reporting tools Best for: businesses and organizations that need to manage and analyze their media communication effectively.
MediaCalls Details
MediaCalls's In-App Market Place
Does MediaCalls have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CHF (Fr), CNY (¥), HKD ($)
Pros & Cons
- • Allows for easy management of inbound and outbound calls
- • Integrates with CRM systems to provide detailed customer information
- • Provides advanced analytics and reporting features for call center performance tracking
- • Offers customizable call routing and IVR options for efficient call handling
- • Supports call recording and monitoring for quality control purposes
- • Limited customization options
- • Steeper learning curve for new users
- • Lack of integration with other software systems
- • Limited scalability for growing businesses
MediaCalls's Support Options
Contact
03-3455-2700MediaCalls's Alternatives
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