About Merlin Retail and EPOS
Merlin is a retail management and EPOS system designed for multi-channel retailers. It provides tools for inventory control, sales processing, customer management, and multi-store operations.
Merlin Retail and EPOS is a versatile point-of-sale and inventory management platform that successfully bridges the needs of both hospitality and retail businesses. Built around the mature myEPOS Touch software engine, it combines fast transaction processing, reliable local deployment, and flexible feature sets for restaurants, pubs, takeaways, convenience stores, and trade-focused retailers. The interface emphasizes speed and simplicity, allowing staff to learn core functions quickly while giving managers visual tools for menu setup, floor-plan mapping, stock control, and promotional pricing. Particularly valuable features include table ordering with direct kitchen printing, caller ID customer recognition for delivery operations, and advanced multi-buy discount management. Because the system runs natively on local Windows-based terminals, performance remains responsive even during peak trading periods and is not dependent on constant internet connectivity. Merlin Office Ltd’s personalized support model is another notable strength, offering direct access to human technicians and hands-on assistance rather than relying heavily on automated support channels.
Pros & Cons
- Centralizes inventory and sales data across multiple store locations.
- Includes robust tools for purchase order management and stock replenishment.
- Supports complex retail operations with integrated customer and employee management.
- Pricing is not publicly disclosed and requires contact with the sales team.
- Integration capabilities depend on specific configurations and may require professional setup.
Features
Key features
Offers a traditional buy-and-own software model that completely eliminates hidden monthly or annual SaaS subscription charges.
Allows technicians to instantly change prices, add items, or adjust system settings remotely over the phone without requiring an on-site visit.
Integrated into the system to automatically recognize customer phone numbers for fast food takeaway and delivery tracking.
Monitors inventory levels and manages trade accounts alongside regular public transactions for hardware and convenience stores.
Automates complex product promotional discounts and multi-buy marketing rules directly at the checkout terminal.
Additional features
Grants a permanent software license to the business owner, removing recurring monthly or annual subscription fees.
Enables immediate remote updates for pricing modifications, item additions, and technical troubleshooting via phone.
Identifies incoming customer phone numbers instantly to streamline fast food takeaway ordering and loyalty tracking.
Tracks live inventory levels continuously to help retail and convenience stores manage their supply chains.
Validates and applies dynamic multi-buy discount criteria automatically during checkout processing.
Manages restaurant seating layouts and table orders to coordinate guest service and billing workflows.
Sends order tickets automatically from the front-of-house terminals directly to localized kitchen printer stations.
Records customer purchasing behaviors to manage rewards and target repeat buyers effectively.
Processes transactions for distinct trade accounts while maintaining separate workflows for general public retail buyers.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Merlin Retail and EPOS
Merlin is a retail management and EPOS system designed for multi-channel retailers. It provides tools for inventory control, sales processing, customer management, and multi-store operations.
Merlin Retail and EPOS Details
Merlin Retail and EPOS's In-App Market Place
Does Merlin Retail and EPOS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), USD
Pros & Cons
- Centralizes inventory and sales data across multiple store locations.
- Includes robust tools for purchase order management and stock replenishment.
- Supports complex retail operations with integrated customer and employee management.
- Pricing is not publicly disclosed and requires contact with the sales team.
- Integration capabilities depend on specific configurations and may require professional setup.
Merlin Retail and EPOS's Support Options
Email Address
Service@merlinoffice.co.ukContact
01387 257028Merlin Retail and EPOS's Alternatives
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