Multiplatform Call Center Suite logo

Multiplatform Call Center Suite

by Telecorp · Since 1984
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ActiveAvailable globallyCloud
Quick facts
VendorTelecorp
Year launched1984
StatusActive
LocationUnited States
Countries servedGlobal
Languages11
Integrations
Free tier
Free trial
Contact salesYES

About Multiplatform Call Center Suite

Multiplatform Call Center Suite is a call center software from Telecorp that supports customer service operations across various platforms. It provides features such as call routing, reporting and analytics, and customer relationship management so organizations can efficiently manage customer interactions. The suite is designed to handle multiple communication channels including voice, chat, and email, ensuring comprehensive customer engagement. Additionally, it offers integration with popular CRM systems and customizable reporting options to meet specific business needs. Key capabilities: call routing reporting and analytics customer relationship management multi-channel support CRM integration Best for: organizations that need a comprehensive solution for managing customer service operations efficiently.

Telecorp Products Inc. offers a comprehensive Multiplatform Call Center Suite that is designed to enhance the efficiency and productivity of call centers. With over 25 years of experience, Telecorp has built a solid reputation by providing reliable solutions that integrate seamlessly with major telephony systems like Avaya, Cisco, and Nortel. Their software helps businesses manage customer interactions, monitor quality, and generate detailed reports that drive better decision-making. The platform’s easy-to-use, point-and-click interface ensures that businesses can quickly deploy the solution without extensive training. The suite provides a variety of features, including seamless call routing, quality monitoring, and real-time reporting, all of which are aimed at improving operational efficiency. By automating routine tasks and offering detailed insights into performance, the solution helps businesses optimize both agent productivity and customer satisfaction. Telecorp’s systems are known for their reliability, and the company offers robust support to ensure that clients can get the most out of their systems. The solution is designed to be highly compatible with a range of PBX systems, making it suitable for businesses with different technological needs.

Pros & Cons

What users like
  • +Seamless integration with major PBX systems.
  • +Reliable and easy-to-use interface.
  • +Comprehensive reporting and quality monitoring features.
  • +Scalable for businesses of all sizes.
What users flag
  • Pricing information is available only upon request.
  • May require some initial training for complex features.

Features

Key features

Call Routing
Automatically directs incoming calls to the most appropriate agent, ensuring faster response times and improved customer experience.
Quality Monitoring
Tracks and evaluates call center agent performance, helping businesses maintain high service standards.
Analytics and Reporting
Provides detailed insights into call center performance, enabling businesses to make data-driven decisions for optimization.
Reliability
The suite is designed for maximum uptime, with robust backup support from Telecorp’s skilled customer service team.

Additional features

Seamless Integration with PBX Systems
Works with multiple PBX systems, including Avaya, Cisco, and Nortel, ensuring compatibility with existing infrastructure.
Real-Time Reporting
Provides real-time updates on call center performance, allowing businesses to monitor operations dynamically.
User-Friendly Interface
A consistent, easy-to-navigate user interface makes it simple for agents and managers to operate the system.
Automated Call Routing
Ensures calls are directed to the most qualified agents, improving first-call resolution rates.
Comprehensive Analytics
Delivers insights into call center activities and agent performance to help managers optimize operations

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
11
Interface languages
21
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇦CAD🇦🇺AUD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇰🇷KRW🇸🇬SGD🇮🇳INR🇷🇺RUB🇭🇰HKD🇳🇴NOK🇲🇽MXN🇿🇦ZAR🇧🇷BRL🇹🇷TRY🇦🇪AED

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