About Next Best Activity
Next Best Activity is a customer relationship management (CRM) software from Next Best Activity that helps companies drive customer success. It includes features such as human and agent collaboration, a free CRM for rapid growth, and management of over 5 million conversations through Agentforce, helping businesses utilize AI effectively. This platform is designed for organizations looking to integrate AI and data in their operations to improve customer engagement and service delivery. Key capabilities: human-agent collaboration free CRM access conversation management AI integration data-driven insights Best for: businesses that need to improve customer relationships and automate support processes.
Next Best Activity Details
Next Best Activity's In-App Market Place
Does Next Best Activity have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
11
Mini Apps
1. Salesforce CTI Adapter: Allows users to make and receive calls directly within Salesforce
improving efficiency and productivity.
2. Salesforce Omni-Channel: Helps route incoming queries from various channels such as email
chat
and social media to the most appropriate agent
ensuring a seamless customer experience.
3. Salesforce Service Cloud Voice: Integrates with phone systems to provide a unified interface for handling calls and customer interactions
improving agent productivity and customer satisfaction.
4. Salesforce Einstein Analytics: Provides advanced analytics capabilities to help managers and agents make data-driven decisions and optimize call center performance.
5. Salesforce LiveMessage: Enables agents to communicate with customers via messaging apps like SMS and Facebook Messenger
expanding customer support channels and improving responsiveness.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN ($), INR (₹), BRL (R$), RUB (₽), ZAR (R), DKK (kr).
Pros & Cons
- Utilizes artificial intelligence to recommend the next best action for agents
- Increases efficiency by guiding agents on the most effective follow-up activities with customers
- Personalizes recommendations based on customer data and historical interactions
- Improves customer satisfaction and engagement by ensuring relevant and timely follow-up actions
- Helps optimize workforce management and resource allocation for increased productivity
- Limited customization options for specific business needs
- Steep learning curve for non-technical users
- Expensive subscription fees for small businesses
- Inconsistent performance and frequent glitches
- Lack of integration with other platforms and software
- Limited reporting and analytics capabilities
Next Best Activity's Support Options
Email Address
support@salesforce.comContact
1-800-667-6389Documentation
https://help.salesforce.com/Community Forums
https://success.salesforce.com/Chatbot
Available