About NICE CXone
NICE CXone is a cloud-based contact center software from NICE that provides comprehensive customer engagement solutions. It offers features such as omnichannel routing, workforce management, and analytics so businesses can improve customer service and operational efficiency. The platform also facilitates integration with CRM systems and supports artificial intelligence for better interaction management. Key capabilities: omnichannel routing workforce management analytics integration with CRM AI support Best for: customer service teams that need to manage interactions across multiple channels effectively.
NICE CXone Details
NICE CXone's In-App Market Place
Does NICE CXone have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), KRW (₩), RUB (₽), INR (₹), BRL (R$), ZAR (R), SGD ($), HKD ($), NOK (kr), MXN ($), TRY (₺)
Pros & Cons
- Straightforward and user-friendly interface.
- Ease of access and quick to jump on calls.
- Reliable software with great sound quality.
- Excellent call routing features and automation.
- Positive user experience for connecting and calling others.
- Calls sometimes get dropped automatically, reflecting as "refused."
- Occasional crashes without warning.
- Calls sometimes come in with no introductory warning.
- Disposition statuses could be more clearly differentiated.
- Limited control after initially logging in and going available for service.