About NobelBiz Voice Carrier Network
NobelBiz Voice Carrier Network is a VoIP telecommunications software from NobelBiz that provides high-quality voice solutions for contact centers. It combines AI-powered Conversational Agent, Inbound Voice Interactions, and Outbound Voice Interactions so agents can manage calls efficiently. The platform supports Omnichannel Customer Engagement and uses NobelBiz Omni+ infrastructure to ensure reliability and performance. This service is designed to facilitate effective communication for contact centers, helping them achieve peak operational efficiency. With a focus on voice quality, the NobelBiz Voice Carrier Network is adaptable to various contact center needs. Key capabilities: AI-powered Conversational Agent Inbound Voice Interactions Outbound Voice Interactions Omnichannel Customer Engagement NobelBiz Omni+ Infrastructure Best for: contact centers that need reliable and high-quality voice services.
NobelBiz Voice Carrier Network is a premier VoIP interconnected provider tailored specifically for the contact center industry. It offers unmatched reliability with multiple global redundancies ensuring consistent uptime, coupled with top-tier voice quality at competitive pricing. The software is designed to optimize the efficiency and quality of both inbound and outbound voice traffic, making it a go-to solution for contact centers. The user interface of NobelBiz Voice Carrier Network is intuitive and user-friendly. It features a web-based admin tool that allows for easy navigation and management of various functions. The interface is designed with simplicity in mind, ensuring that users can quickly adapt to its functionalities without a steep learning curve. Unique design elements, such as smart routing and local caller ID solutions, enhance the overall user experience. In terms of functionality and features, NobelBiz Voice Carrier Network stands out with its extensive range of smart tools. These include toll-free number provisioning, compliance rules and filters, smart IVR script building, and time zone filters.
Pros & Cons
- +1. Designed specifically for contact centers: claims better uptime, connection rates, call quality, and service compared to general VoIP providers.
- +2. High availability: 99.999% uptime guaranteed.
- +3. Multiple redundancies to avoid dropped calls.
- +4. Worldwide coverage with 650+ interconnected carriers.
- +5. Easy to set up and use.
- +6. No long-term contracts or minimum spending requirements.
- +7. Secure and compliant with PCI DSS, SOC2 Type II, STIR/SHAKEN, and TCPA.
- +8. Features: built-in IVR tools, routing capabilities, caller ID management, and compliance tools.
- −1. Pricing is not readily available.
- −2. Limited information on features beyond basic call routing and IVR.
- −3. Relies on self-reported data (uptime, quality).
Features
Key features
- 1. Designed specifically for contact centers
- Built with the unique needs of contact centers in mind, offering features and functionalities optimized for high-volume call traffic.
- 2. Faster onboarding
- Streamlined onboarding process compared to other carriers, allowing for quicker setup and activation of contact center services.
- 3. Global coverage
- Extensive network with over 650+ interconnected carrier partners worldwide, ensuring reliable call routing and completion.
- 4. High redundancy
- Network features multiple redundancies to minimize downtime and dropped calls, maximizing service uptime.
- 5. Cost-effective
- Competitive pricing structure with attractive per-minute rates and optional add-on features.
- 6. Smart productivity tools
- Suite of intelligent tools designed to increase contact rates, improve agent productivity, and ensure compliance.
- 7. 24/7/365 support
- Dedicated customer support team offering technical assistance and troubleshooting around the clock.
- 8. Easy scalability
- Ability to seamlessly scale resources and features to accommodate growing contact center needs.
- 9. Contract flexibility
- No long-term contracts or minimum spending requirements, providing flexibility for businesses.
- 10. Compliance focus
- Built-in features and functionalities to help contact centers achieve compliance with various regulations like TCPA, PCI DSS, SOC2 Type II, and STIR/SHAKEN.
Additional features
- 1. Network Infrastructure
- Facilities-based carrier-grade network. Redundant data centers in Los Angeles and New York. High-volume call termination and origination. High-quality voice using MOS (Mean Opinion Score) standard
- 2. Inbound Tools (SMRT)
- Easy number provisioning (DID and Toll-Free). RespOrg and porting numbers for efficient call routing. Web-based administrator portal for managing inbound operations
- 3. Inbound Routing Capabilities . Route calls to PSTN phone numbers and SIP addresses. Schedule and time-based routing. Priority routing based on pre-defined rules. Ratio routing based on weighted distribution. Caller ID-based routing. Multi-site carrier cloud queueing. Voicemail capture
- 4. Auto-Attendant IVR
- Web-based configuration and deployment. Drag-and-drop interface for script creation. Menus, prompts, call tags, and variable routing for call control. Integration with external systems for enhanced functionality. In-queue announcements for customer engagement. Script linking and scheduling for versatile IVR design
- 5. Outbound Tools
- Improved uptime and connection rates for outbound calls. Higher call quality for better customer experience. Enhanced service and support for contact center operations
- 6. LocalTouch
- Intelligent Caller ID Management: Increase answer rate with local phone number display. Automatic geo-number assignment based on caller location. Local number routing for improved call completion. Auto-bucket rotation for efficient number utilization. TCPA compliance for outbound call regulations
- 7. SHIELD
- Compliance Tools Dialer-level filters for outbound call compliance. Automated phone number management for regulatory adherence. Time zone filters to limit calls outside specific timeframes. Call frequency filters to prevent excessive call attempts. TCPA mobile phone filters to comply with mobile phone regulations. Ring no answer time filters to optimize call routing
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About NobelBiz Voice Carrier Network
NobelBiz Voice Carrier Network is a VoIP telecommunications software from NobelBiz that provides high-quality voice solutions for contact centers. It combines AI-powered Conversational Agent, Inbound Voice Interactions, and Outbound Voice Interactions so agents can manage calls efficiently. The platform supports Omnichannel Customer Engagement and uses NobelBiz Omni+ infrastructure to ensure reliability and performance. This service is designed to facilitate effective communication for contact centers, helping them achieve peak operational efficiency. With a focus on voice quality, the NobelBiz Voice Carrier Network is adaptable to various contact center needs. Key capabilities: AI-powered Conversational Agent Inbound Voice Interactions Outbound Voice Interactions Omnichannel Customer Engagement NobelBiz Omni+ Infrastructure Best for: contact centers that need reliable and high-quality voice services.
NobelBiz Voice Carrier Network Details
NobelBiz Voice Carrier Network's In-App Market Place
Does NobelBiz Voice Carrier Network have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- 1. Designed specifically for contact centers: claims better uptime, connection rates, call quality, and service compared to general VoIP providers.
- 2. High availability: 99.999% uptime guaranteed.
- 3. Multiple redundancies to avoid dropped calls.
- 4. Worldwide coverage with 650+ interconnected carriers.
- 5. Easy to set up and use.
- 6. No long-term contracts or minimum spending requirements.
- 7. Secure and compliant with PCI DSS, SOC2 Type II, STIR/SHAKEN, and TCPA.
- 8. Features: built-in IVR tools, routing capabilities, caller ID management, and compliance tools.
- 1. Pricing is not readily available.
- 2. Limited information on features beyond basic call routing and IVR.
- 3. Relies on self-reported data (uptime, quality).
NobelBiz Voice Carrier Network's Support Options
Email Address
info@nobelbiz.comChatbot
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