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Okendo

by Okendo · Since 2016
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ActiveAvailable globallyCloud
Quick facts
VendorOkendo
Year launched2016
StatusActive
Location333 George St, Level 5, Sydney, New South Wales 2000, AU
Countries servedGlobal
Languages1
Integrations28+
Free tier
Free trial
Contact sales

About Okendo

Okendo is a customer marketing platform from Okendo that helps businesses access growth opportunities and increase customer loyalty. It provides social proof that converts, insights for better customer experiences, and points & rewards for repeat purchases so brands can turn shoppers into superfans. This platform is designed for Shopify's fastest-growing merchants and includes features that scale word-of-mouth, match shoppers with products they love, and build real trust with customers. By facilitating customer advocacy and maximizing customer lifetime value (CLTV), Okendo supports businesses in creating lasting relationships with their customers. Key capabilities: social proof customer insights brand advocacy product matching reward systems Best for: eCommerce businesses that need to improve customer engagement and loyalty.

Okendo by Okendo is a powerful customer loyalty, referral, and review management software that helps businesses build trust with their customers and drive loyalty through authentic user-generated content. One of its standout features is its comprehensive review collection tools, allowing businesses to gather and display customer feedback seamlessly. The user interface of Okendo is intuitive and user-friendly, making it easy for businesses to navigate and utilize its functionalities without the need for extensive training. The design is clean and modern, with customizable options to match the branding of any business. This design element enhances the overall user experience and makes the software engaging to use. One core functionality that sets Okendo apart from its competitors is its robust customer referral program feature. Businesses can easily set up and manage referral campaigns to incentivize existing customers to refer their friends and family, leading to increased brand advocacy and customer acquisition. In terms of performance, Okendo excels in speed, efficiency, and reliability, even when managing large datasets or complex operations.

Pros & Cons

What users like
  • +Best-in-class review collection + UGC
  • +Unified customer marketing platform — central data hub
  • +Rich ecosystem of integrations
  • +Scalable ordering-based pricing
  • +Excellent customer support and onboarding
What users flag
  • Expensive jump for features like Klaviyo sync
  • Limited review submission form customization
  • Time zone delays in support
  • Revisiting typed responses can be lost if navigating off
  • Only English supported

Features

Key features

Reviews
Automated requests, photo/video gallery, attribute ratings, onsite widgets, analytics.
Surveys
Post-checkout surveys, contextual targeting, branching logic, incentives.
Referrals
Customer referral campaigns for advocates.
Quizzes
Guided shopping with product recommendations.
Loyalty
Point rewards, VIP tiers, redemption widgets.

Additional features

Product Reviews
Collect and display customer reviews, including star ratings, text, photos, and videos to build trust and social proof.
Customer Attributes
Add structured attributes to reviews (e.g., skin type, age, size fit) to make them more relevant for shoppers.
Photo & Video Reviews
Encourage visual UGC (user-generated content) that helps boost conversion.
Review Request Emails
Automate emails that prompt customers to leave reviews post-purchase.
Review Moderation
Easily manage, edit, and publish customer reviews to maintain brand control.
Loyalty Programs
Reward points for actions like purchases, referrals, and leaving reviews.
Referral Programs
Let customers refer friends and earn rewards, encouraging word-of-mouth growth.
Surveys
Collect feedback through customizable post-purchase or NPS-style surveys.
Quizzes
Build product recommendation quizzes to personalize shopping experiences.
Customer Profiles
Consolidate customer interactions across reviews, surveys, referrals, and loyalty in one profile.
On-Site Display Widgets
Embed reviews, UGC galleries, star ratings, and more on PDPs (Product Detail Pages).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Essentials

USD 19

Growth

USD 119

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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