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OmniTouch Contact Center

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Software Status:Active

About OmniTouch Contact Center

OmniTouch Contact Center is a contact center software from Alcatel Lucent Enterprise that supports effective customer interactions. It provides call handling, reporting, and workforce management features so businesses can improve their customer service operations. The platform allows for multi-channel communication, integration with CRM tools, and real-time analytics capabilities to help organizations make informed decisions. Users can manage interactions via voice, chat, and email all in one place, ensuring a simplified approach to customer engagement. Key capabilities: call routing performance analytics workforce improvement multi-channel support CRM integration Best for: organizations that need to manage customer communications efficiently across various channels.

OmniTouch Contact Center Details

Vendor
Alcatel Lucent Enterprise
Year Launched
2014
Location
Headquarters 32 Avenue Kleber 92700 Colombes France
Deployment
cloud, on premise, windows, linux
Training Options
documentation, in person
Countries Served
All Countries
Languages
French, German, Spanish, Chinese, Korean *, Portuguese *, Italian *
Users
telecommunications, retail, and finance.
Industries Served
Education Solutions, Energy and Utilities Solutions, Digital Government Services, Healthcare Solutions, Hospitality Solutions, Transportation Solutions, Small & Medium Business
Tags
scalable, automatic call distribution, real-time monitoring, and customer service solutions.

OmniTouch Contact Center's In-App Market Place

Does OmniTouch Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$), NZD (NZ$), KRW (₩), INR (₹), CNY (¥), MXN (Mex$), BRL (R$), RUB (₽)

Pros & Cons

  • Scalable solution for businesses of various sizes.
  • Seamless integration with existing business applications.
  • Advanced call routing and real-time monitoring features.
  • Remote agent support allows for flexible work environments.
  • Pricing details are not readily available and must be requested.
  • May require a dedicated IT team for advanced configurations and management.

OmniTouch Contact Center's Support Options

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