About OneContact CC
OneContact CC is a contact center software from Collab that unifies communication channels to enable teams for improved customer use. It provides features such as Customer Approvals, flexibility for growth, and a design that works from day one so teams can adapt to changing needs. This platform is chosen by businesses that prioritize customer use and is built with a focus on people, rather than just systems. With its AI-driven capabilities, OneContact CC helps organizations simplify their communication processes and improve engagement. Key capabilities: unifies communication channels supports flexible growth offers Customer Approvals designed for day one usability targets customer use Best for: businesses that need a comprehensive solution for their contact center operations.
OneContact CC by Collab is a sophisticated cloud-based contact center solution that effectively caters to the needs of modern businesses by integrating cutting-edge technologies such as artificial intelligence, omnichannel communication, and seamless CRM integration. Designed to provide a unified 360° view of customer interactions, the platform consolidates multiple communication channels, including voice, video, email, social media, and chat, into a single, intuitive interface. Its primary goal is to enhance customer experience, optimize agent productivity, and streamline contact center operations through intelligent tools and advanced features. With its robust architecture supported by Nubitalk, Collab's cloud service hosted on Azure, OneContact CC ensures scalability, reliability, and a high level of performance for businesses of all sizes. One of the standout features of OneContact CC is its user interface, which is described as simple, intuitive, and customizable. Agents access the platform via OneAgent, a browser-based interface that allows them to work from any device, making remote work highly feasible. Supervisors benefit from the OneContact Portal, which provides extensive tools for monitoring, provisioning, and analyzing the contact center’s activities.
Pros & Cons
- +Clean Interface: The interface is basic but clean, with many possibilities for cascading channels for call centers.
- +CRM Integration: Option to include scripts for integrating with CRM, though support for IE 11 is fairly obsolete.
- +Usable Supervisor Panels and Wallboards: Supervisor panels and Wallboards are usable.
- +Rock Solid System: The system is reliable as long as you have decent servers and network infrastructure.
- −Obsolete Technology: Supervisors and Wallboards still use Flash, which is outdated.
- −Customization Limitations: Reports cannot be customized, necessitating additional development for an external reporting system.
- −Call Center Report Limitations: No report can follow calls when you cascade the call center too much.
- −Lack of IVR Options: The IVR system lacks options and does not support AI.
- −Basic Social Media Integration: Social media integration is basic, lacking chatbots and AI solutions.
Features
Key features
- Omnichannel Communication
- Integrates voice, video, email, social media, and chat (including WhatsApp, Facebook Messenger, and bots) into a single interface.
- AI-Powered Features
- Includes self-learning technology, intelligent routing, speech analytics, and bot building capabilities.
- Browser-Based Access
- Accessible from any device, including mobile, enabling remote work.
- Flexible and Scalable
- Adaptable to businesses of all sizes and customizable to brand identity.
- CRM Integration
- Seamless integration with leading CRM providers.
- Advanced Reporting and Analytics
- Real-time monitoring, wallboard views, and in-depth reports.
- Easy IVR Building
- User-friendly tool for designing and implementing IVR flows (OneContact Flows).
Additional features
- Omnichannel Communication
- Integrates voice, video, email, social media, and chat (including WhatsApp, Facebook Messenger, and bots) into a single interface.
- AI-Powered Features
- Includes self-learning technology, intelligent routing, speech analytics, and bot building capabilities.
- Browser-Based Access
- Accessible from any device, including mobile, enabling remote work.
- Flexible and Scalable
- Adaptable to businesses of all sizes and customizable to brand identity.
- CRM Integration
- Seamless integration with leading CRM providers.
- Advanced Reporting and Analytics
- Real-time monitoring, wallboard views, and in-depth reports.
- Easy IVR Building
- User-friendly tool for designing and implementing IVR flows (OneContact Flows).
Pricing
Countries & Languages
Interface languages
Billing currencies
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About OneContact CC
OneContact CC is a contact center software from Collab that unifies communication channels to enable teams for improved customer use. It provides features such as Customer Approvals, flexibility for growth, and a design that works from day one so teams can adapt to changing needs. This platform is chosen by businesses that prioritize customer use and is built with a focus on people, rather than just systems. With its AI-driven capabilities, OneContact CC helps organizations simplify their communication processes and improve engagement. Key capabilities: unifies communication channels supports flexible growth offers Customer Approvals designed for day one usability targets customer use Best for: businesses that need a comprehensive solution for their contact center operations.
OneContact CC Details
OneContact CC's In-App Market Place
Does OneContact CC have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), RUB (₽), MXN (Mex$), ZAR (R), BRL (R$), SGD (S$), NZD (NZ$)
Pros & Cons
- Clean Interface: The interface is basic but clean, with many possibilities for cascading channels for call centers.
- CRM Integration: Option to include scripts for integrating with CRM, though support for IE 11 is fairly obsolete.
- Usable Supervisor Panels and Wallboards: Supervisor panels and Wallboards are usable.
- Rock Solid System: The system is reliable as long as you have decent servers and network infrastructure.
- Obsolete Technology: Supervisors and Wallboards still use Flash, which is outdated.
- Customization Limitations: Reports cannot be customized, necessitating additional development for an external reporting system.
- Call Center Report Limitations: No report can follow calls when you cascade the call center too much.
- Lack of IVR Options: The IVR system lacks options and does not support AI.
- Basic Social Media Integration: Social media integration is basic, lacking chatbots and AI solutions.
OneContact CC's Support Options
Email Address
support@collab.comContact
+351 229 999 200Documentation
https://docs.collab.com/c/onecontact-ccCommunity Forums
https://community.collab.com/OneContact CC's Alternatives
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