OneContact CC

0(0 reviews)

Software Status:Active

About OneContact CC

OneContact CC is a contact center software from Collab that unifies communication channels to enable teams for improved customer use. It provides features such as Customer Approvals, flexibility for growth, and a design that works from day one so teams can adapt to changing needs. This platform is chosen by businesses that prioritize customer use and is built with a focus on people, rather than just systems. With its AI-driven capabilities, OneContact CC helps organizations simplify their communication processes and improve engagement. Key capabilities: unifies communication channels supports flexible growth offers Customer Approvals designed for day one usability targets customer use Best for: businesses that need a comprehensive solution for their contact center operations.

OneContact CC Details

Vendor

Collab

Year Launched

2003

Location

Collab Rua da Alegria, 611 4000-037 Porto Portugal

Deployment

cloud, ios, android

Training Options

documentation, videos, live online, in person

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Turkish, Chinese.

Users

Call Center Supervisor, Customer Service Representative, IT Administrator, Sales Manager

Industries Served

Telecommunications, Financial services, Retail and e-commerce, Healthcare, Travel and hospitality, Government and public services, Technology and IT services, Media and entertainment, Utilities and energy, Education

OneContact CC's In-App Market Place

Does OneContact CC have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), RUB (₽), MXN (Mex$), ZAR (R), BRL (R$), SGD (S$), NZD (NZ$)

Pros & Cons

Clean Interface: The interface is basic but clean, with many possibilities for cascading channels for call centers.
CRM Integration: Option to include scripts for integrating with CRM, though support for IE 11 is fairly obsolete.
Usable Supervisor Panels and Wallboards: Supervisor panels and Wallboards are usable.
Rock Solid System: The system is reliable as long as you have decent servers and network infrastructure.

Obsolete Technology: Supervisors and Wallboards still use Flash, which is outdated.
Customization Limitations: Reports cannot be customized, necessitating additional development for an external reporting system.
Call Center Report Limitations: No report can follow calls when you cascade the call center too much.
Lack of IVR Options: The IVR system lacks options and does not support AI.
Basic Social Media Integration: Social media integration is basic, lacking chatbots and AI solutions.