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About Onlim

Onlim is a conversational AI platform from Onlim that focuses on providing virtual AI agents for businesses in customer service, human resources, and enterprise search. It includes pre-trained chatbots for energy providers, advanced AI agents for media and publishing, efficient customer service support for manufacturing, modern AI solutions for public services, and automation for tourism inquiries. This helps organizations manage repetitive tasks and improve customer interactions. Since its inception in 2015, Onlim has expanded to include features like the Onlim Voicebot and an omnichannel use. Key capabilities: pre-trained chatbots advanced AI agents efficient customer service automation for inquiries advanced voice solutions Best for: businesses that need comprehensive conversational AI solutions to improve customer engagement and operational efficiency.

Onlim Details

Vendor
Onlim
Year Launched
2015
Location
Neutorgasse 13/5 A-1010 Wien, Österreich
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, German
Users
Customer Service Representatives, Chatbot Developers, IT Managers, Live Chat Operators, Marketing Managers, Business Owners.
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Automotive, Technology, Telecommunications, Insurance, E-commerce, Travel
Tags
Chatbot, Conversational AI Platform, Customer Service, IVR, Live Chat.

Onlim's In-App Market Place

Does Onlim have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£)

Pros & Cons

  • • High Automation: Automates up to 80% of communications, freeing up staff for other tasks.
  • • Reduced Setup Effort: Easy data upload and integration, reducing setup time compared to traditional solutions.
  • • Excellent Language Quality: Leverages LLMs for advanced natural language understanding and response generation.
  • • Full Control: RAG technology ensures only authorized information is used in conversations.
  • • Omnichannel Experience: Provides a consistent experience across various communication channels.
  • • Easy Integration: No-code system connection simplifies setup and deployment.
  • • Comprehensive Support: Offers full support throughout the project lifecycle.
  • • Potential for Bias: LLMs can inherit biases from their training data, potentially leading to biased responses.
  • • Data Security Concerns: Storing and processing sensitive data raises security and privacy concerns.
  • • Dependence on Technology: Requires reliable technology and internet access for optimal performance.
  • • Limited Customization: Pre-built solutions may offer limited customization options compared to bespoke development.
  • • Lack of Human Touch: Automated conversations may lack the empathy and nuance of human interaction.

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