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Operata

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Software Status:Active

About Operata

Operata is a performance management software from Operata that focuses on monitoring and analyzing application performance. It provides visibility into application behavior, diagnostic capabilities, and actionable insights so teams can address performance issues effectively. Operata helps organizations identify bottlenecks, improve reliability, and improve user use through its comprehensive reporting features. The software is designed to integrate with existing systems and facilitate collaboration among teams responsible for performance management. Key capabilities: application monitoring performance analytics diagnostics tools reporting features integration support Best for: IT teams and application developers that need to ensure optimal performance of their software applications.

Operata Details

Vendor
Operata
Year Launched
2017
Location
United States 1624 Market St, Suite 226, Denver, Colorado 80202, USA
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries
Languages
English
Users
Business Analysts, Call Center Managers, Contact Center Supervisors, Customer Service Representatives, Telephony Engineers, Reporting Analysts
Industries Served
Contact center industry, including IT operations, customer experience (CX) teams, and cloud contact center operations.
Tags
CX Observability, Cloud Contact Centers, AI-Powered Insights, Real-Time Monitoring, Agent Experience, Customer Experience.

Operata's In-App Market Place

Does Operata have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr.), HKD (HK$), SGD (S$), NZD (NZ$), DKK (kr), SEK (kr), NOK (kr), MXN (Mex$), BRL (R$), INR (₹), CNY (¥)

Pros & Cons

  • Specialization: Operata focuses specifically on service monitoring and assurance for cloud contact centers. This specialization could indicate deep expertise and tailored solutions for businesses in that sector.
  • Performance Focus: The emphasis on continuously measuring performance suggests that Operata can help businesses identify areas for improvement in their customer experience and optimize their contact center operations.
  • Integrations: Integrations with major platforms like NICE CXone, ServiceNow, Amazon Connect, and Genesys indicate compatibility and potential for seamless integration into existing workflows.
  • Limited integration with other software platforms
  • Steep learning curve for new users
  • Lack of advanced customization options for reporting
  • Occasional glitches or slow performance

Operata's Support Options

Documentation

https://docs.operata.com/

Chatbot

Available

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