About oqupie
Built by GNRATI, oqupie focuses on software functionality for teams seeking better operational control. Due to limited public documentation, verify capabilities with the vendor before relying on specifics. Key capabilities: Integration support Core workflow management Reporting and visibility Configurable settings and roles Data export and backup Best for: organizations seeking centralized process management and reporting.
oqupie is a high-performance, specialized help desk for the modern digital era. It bridges the gap between traditional customer support and mobile app development. For game studios and app developers, its ability to embed support directly into the software (via SDK) and manage app store reviews alongside social media makes it an invaluable efficiency tool. It is effectively "Zendesk for Gamers," prioritizing speed and omni-channel mobility.
Pros & Cons
- +Allows agents to respond to app store reviews directly from the help desk.
- +Ideal for companies that manage multiple disparate products under one roof.
- +The Mobile SDK support for major game engines makes it a standout choice for app and game developers.
- −Integrating the mobile SDK into games requires developer resources.
- −Smaller user community for troubleshooting compared to global giants.
Features
Key features
- Omni-channel Integration
- Consolidates inquiries from Email, Twitter, Facebook, Google Play reviews, and specialized Mobile SDKs into one ticket stream.
- Mobile SDK (Gaming Optimized)
- Provides native SDKs for Unity, Cocos2d-x, and Unreal Engine, allowing game developers to embed support directly into their games.
- Multi-Brand Management
- Allows a single company to manage multiple different products or brands from one unified dashboard.
- Real-time Reporting & Analytics
- Provides visual data on ticket volume, response times, and agent productivity for data-driven decision making.
- Interactive Widget
- A customizable, embeddable chat-like window for websites that allows for immediate 1:1 customer contact.
Additional features
- Automated Ticket Routing
- Automatically assigns tickets to specific agents or groups based on predefined rules.
- Customizable Customer Portal
- A self-service area where users can access FAQs, notices, and track their own inquiries.
- Inquiry Templates
- Pre-set response templates (macros) to ensure fast and consistent communication for common issues.
- Sentiment Analysis
- (In development/Advanced) Tools to detect the emotion of customer text to help prioritize frustrated users.
- Service Preferences
- Granular settings for time zones, date formats, and localized brand languages.
- Internal Collaboration
- Private notes and "mentions" within tickets for team discussion.
- Account Permissions
- Sophisticated role-based access control (RBAC) to manage who can edit or delete sensitive data.
- Brand-Specific Settings
- Independent settings for each brand, including unique support emails and design themes.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About oqupie
Built by GNRATI, oqupie focuses on software functionality for teams seeking better operational control. Due to limited public documentation, verify capabilities with the vendor before relying on specifics. Key capabilities: Integration support Core workflow management Reporting and visibility Configurable settings and roles Data export and backup Best for: organizations seeking centralized process management and reporting.
oqupie Details
oqupie's In-App Market Place
Does oqupie have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
KRW (₩)
Pros & Cons
- Allows agents to respond to app store reviews directly from the help desk.
- Ideal for companies that manage multiple disparate products under one roof.
- The Mobile SDK support for major game engines makes it a standout choice for app and game developers.
- Integrating the mobile SDK into games requires developer resources.
- Smaller user community for troubleshooting compared to global giants.
oqupie's Support Options
Email Address
support@oqupie.comDocumentation
https://www.gnration.com/documentationCommunity Forums
https://www.gnration.com/community-forumsoqupie's Alternatives
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