Ottspotta

0(0 reviews)

Software Status:N/A

About Ottspotta

Ottspotta is a communication platform from Apidaze that focuses on providing location-based services. It includes features such as real-time location tracking, user notifications, and analytics so businesses can improve customer engagement and service delivery. Ottspotta allows users to create targeted campaigns based on geographical data, making it easier to reach specific audiences. Additionally, it offers customizable templates for notifications, helping businesses communicate effectively with their clients. Key capabilities: location tracking campaign management user analytics notification customization reporting tools Best for: businesses that need to engage customers based on their location and preferences.

Ottspotta Details

Vendor

Apidaze

Year Launched

Location

No. 68, Jalan Pegangsaan Dua, Kelapa Gading, Jakarta, Indonesia.

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean

Users

Call Center Agents, Customer Service Representatives, Contact Center Managers, Customer Support Specialists, Telephony Engineers

Industries Served

Call Center, Contact Center, Customer Service, Customer Support, Unified Communications, Telephony

Ottspotta's In-App Market Place

Does Ottspotta have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Ottspotta CRM Integration: This add-on allows users to integrate Ottspotta with popular customer relationship management systems such as Salesforce

HubSpot

and Zoho CRM.

2. Ottspotta Reporting Dashboard: A reporting tool that provides users with in-depth analytics and insights into their call center performance

including call volume

wait times

and agent productivity.

3. Ottspotta Voice Analytics: This add-on utilizes speech-to-text technology to analyze customer calls for sentiment

keywords

and other valuable insights to improve customer service quality.

4. Ottspotta Click-to-Call: Enables users to make outbound calls directly from Ottspotta with just one click

streamlining the calling process and improving efficiency.

5. Ottspotta SMS Integration: Allows users to send and receive text messages directly through Ottspotta

enabling customers to communicate with agents via SMS in addition to traditional phone calls.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

Integration with various telephony systems for seamless communication
Customizable IVR (interactive voice response) for personalized customer interactions
Real-time monitoring and reporting of call center metrics
Automatic call distribution for efficient routing of calls to available agents
Multi-channel support for customers to reach out via phone, email, chat, etc.
Robust CRM integration for a comprehensive view of customer interactions.