About PARTH
PARTH is a network management software from Aria Telecom Solutions that supports efficient monitoring and control of telecom networks. It provides real-time analytics, incident management, and reporting features so users can quickly identify and resolve network issues. The software allows for comprehensive visibility into network performance, helping teams maintain optimal service levels. Additionally, PARTH can integrate with existing infrastructure to improve operational efficiency. Key capabilities: real-time analytics incident management reporting tools integration support user-friendly interface Best for: telecom operators that need effective monitoring and management of their network infrastructure.
PARTH by Aria Telecom Solutions is a robust and versatile call center software designed to cater to a wide range of industries including housing societies, corporates, customer care units, small call centers, helplines, educational campuses, hospitals, telemarketing businesses, and more. The software primarily focuses on optimizing call center operations by offering a comprehensive suite of features that enhance communication, streamline processes, and improve overall service efficiency. The solution is delivered through a cloud-based, SaaS, or web-based model, making it accessible from various devices and platforms, which is particularly beneficial for businesses looking for flexible deployment options. The user interface of PARTH is designed to be intuitive, making it easy for both new and experienced users to navigate. The interface is clean and uncluttered, with well-organized menus and dashboards that provide a clear overview of all the essential functions. From the moment you log in, you’re greeted with a user-friendly layout that minimizes the learning curve, even for individuals without extensive technical knowledge.
Pros & Cons
- User-Friendly: Many reviewers describe PARTH as very user-friendly and easy to use.
- Comprehensive Features: PARTH offers a wide range of features, including IP PBX, ACD, recording, predictive dialing, IVRS, and CRM, fulfilling various organizational requirements.
- Reporting Features: Reporting functionalities are highlighted as very important and user-friendly, providing valuable insights into call center activity.
- CRM Integration: Integration with other CRM systems is reported as easy.
- Standalone Appliance Functionality: The appliance can be used for various standalone functions like telephone recording, IVRS, OBD IVRS, and conference bridging.
- Trunk Connectivity: Supports various trunk types, including ISDN PRI, Analog CO, SIP, and GSM.
- Performance/Speed: Some reviewers mentioned that the system could perform a little faster, especially with back-to-back calls where lag can occur.
- AMC (Annual Maintenance Contract) Charges: One reviewer suggested that AMC charges could be lower.
- Setup and Installation Time: One reviewer mentioned that setup and installation time can be a bit longer due to the need for thorough installation.
- Limited Customization (Old Review): One older review mentioned a desire for more internal customization options that clients could manage themselves.
- Specific Connections/International Use (Old Review): Another older review stated that the high price for complete software with specific connections is not recommended for users working with countries outside of the US. (This might not be relevant anymore, but it's important to consider.)
Features
Key features
Manages caller data with customizable options (dropdown, textbox, calendar).
Connects to existing web-based CRM or ERP for client pop-up displays.
Works as IP PBX, IVRS, Telephone Recording System, Conference Bridge, OBD IVRS, and Contact Center Solution.
Handles both incoming and outgoing calls.
Simple setup and integration with various systems.
Works with or without dedicated agent PCs.
Call Transfer, Caller ID, Call Hold/Unhold, Mute, ACD/UCD (Automatic/Universal Call Distribution), Conference Room, 5-Party Conference, Music on Hold.
Supports SIP & IAX Trunks, ISDN PRI, Analog Trunks (FXO), GSM Trunks.
Allows for custom extension assignment.
Works with various trunk types.
Provides user-friendly web interface for configuration.
G.711u/a, G.729, GSM for voice clarity.
Records calls for training or quality assurance purposes.
OSLEC (Open Source Line Echo Canceller) minimizes audio echo.
Robust call distribution functionality.
Automates outbound calling for agents.
Additional features
Manages caller details with 45 customizable fields for capturing specific information. Options include drop-down menus, textboxes, and calendar fields to suit data collection needs.
Integrates with existing web-based CRM or ERP systems, allowing for automatic client pop-ups with caller details upon receiving calls.
Functions as an IP PBX for internal calls, IVRS for automated greetings and call routing, Telephone Recording System for call recording, Conference Bridge for multi-party calls, OBD IVRS for outbound call routing with pre-recorded messages, and a full-fledged Contact Center Solution for managing inbound and outbound communication.
Handles both incoming calls and outgoing calls, making it suitable for customer service, telemarketing, and other communication needs.
Designed for user-friendly setup and integration with various systems, minimizing technical expertise needed.
Can operate with dedicated agent PCs for a traditional call center setup or function without dedicated PCs for a more flexible work environment.
Provides a range of features for managing calls effectively, including:
Allows agents to transfer calls to other agents or departments as needed.
Displays caller information on the agent interface.
Puts calls on hold and resumes them when necessary.
Mutes the agent's microphone for private conversations.
Automatically distributes incoming calls to available agents (ACD) or provides real-time information on call queues and agent status (UCD).
Enables multi-party conference calls between agents and clients.
Supports conference calls with up to five participants.
Plays music for callers while on hold to improve their experience.
Supports various types of communication trunks, including SIP and IAX trunks for internet-based calls, ISDN PRI for traditional digital phone lines, Analog Trunks (FXO) for standard phone lines, and GSM Trunks for mobile network integration.
Allows for assigning custom extension numbers to agents for efficient call routing.
Works seamlessly with various trunk technologies, providing flexibility in network setup.
Offers a user-friendly web interface for configuring settings and managing the system.
Supports G.711u/a, G.729, and GSM audio codecs for clear voice quality during calls.
Records call conversations for training purposes, quality assurance, or legal compliance.
OSLEC technology minimizes audio echo during calls, improving communication clarity.
Features a robust Automatic Call Distribution system to efficiently
Pricing
Countries & Languages
Interface languages
Billing currencies
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About PARTH
PARTH is a network management software from Aria Telecom Solutions that supports efficient monitoring and control of telecom networks. It provides real-time analytics, incident management, and reporting features so users can quickly identify and resolve network issues. The software allows for comprehensive visibility into network performance, helping teams maintain optimal service levels. Additionally, PARTH can integrate with existing infrastructure to improve operational efficiency. Key capabilities: real-time analytics incident management reporting tools integration support user-friendly interface Best for: telecom operators that need effective monitoring and management of their network infrastructure.
PARTH Details
PARTH's In-App Market Place
Does PARTH have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$), RUB (₽), KRW (₩), SEK (kr), CHF (Fr), NZD ($), SGD ($), HKD ($)
Pros & Cons
- User-Friendly: Many reviewers describe PARTH as very user-friendly and easy to use.
- Comprehensive Features: PARTH offers a wide range of features, including IP PBX, ACD, recording, predictive dialing, IVRS, and CRM, fulfilling various organizational requirements.
- Reporting Features: Reporting functionalities are highlighted as very important and user-friendly, providing valuable insights into call center activity.
- CRM Integration: Integration with other CRM systems is reported as easy.
- Standalone Appliance Functionality: The appliance can be used for various standalone functions like telephone recording, IVRS, OBD IVRS, and conference bridging.
- Trunk Connectivity: Supports various trunk types, including ISDN PRI, Analog CO, SIP, and GSM.
- Performance/Speed: Some reviewers mentioned that the system could perform a little faster, especially with back-to-back calls where lag can occur.
- AMC (Annual Maintenance Contract) Charges: One reviewer suggested that AMC charges could be lower.
- Setup and Installation Time: One reviewer mentioned that setup and installation time can be a bit longer due to the need for thorough installation.
- Limited Customization (Old Review): One older review mentioned a desire for more internal customization options that clients could manage themselves.
- Specific Connections/International Use (Old Review): Another older review stated that the high price for complete software with specific connections is not recommended for users working with countries outside of the US. (This might not be relevant anymore, but it's important to consider.)
PARTH's Support Options
Email Address
sales@ariasolutions.netContact
+91-120-4763965PARTH's Alternatives
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