PARTH

Additional features

Inbuilt 45-field CRM

Manages caller details with 45 customizable fields for capturing specific information. Options include drop-down menus, textboxes, and calendar fields to suit data collection needs.

Third-party CRM/ERP Integration

Integrates with existing web-based CRM or ERP systems, allowing for automatic client pop-ups with caller details upon receiving calls.

Multi-purpose Functionality

Functions as an IP PBX for internal calls, IVRS for automated greetings and call routing, Telephone Recording System for call recording, Conference Bridge for multi-party calls, OBD IVRS for outbound call routing with pre-recorded messages, and a full-fledged Contact Center Solution for managing inbound and outbound communication.

Inbound & Outbound Support

Handles both incoming calls and outgoing calls, making it suitable for customer service, telemarketing, and other communication needs.

Easy to Use & Integrate

Designed for user-friendly setup and integration with various systems, minimizing technical expertise needed.

Agent Flexibility

Can operate with dedicated agent PCs for a traditional call center setup or function without dedicated PCs for a more flexible work environment.

Multiple Call Handling Features

Provides a range of features for managing calls effectively, including:

Call Transfer

Allows agents to transfer calls to other agents or departments as needed.

Caller ID

Displays caller information on the agent interface.

Call Hold/Unhold

Puts calls on hold and resumes them when necessary.

Mute

Mutes the agent's microphone for private conversations.

ACD/UCD

Automatically distributes incoming calls to available agents (ACD) or provides real-time information on call queues and agent status (UCD).

Conference Room

Enables multi-party conference calls between agents and clients.

5-Party Conference

Supports conference calls with up to five participants.

Music on Hold

Plays music for callers while on hold to improve their experience.

Connectivity Options

Supports various types of communication trunks, including SIP and IAX trunks for internet-based calls, ISDN PRI for traditional digital phone lines, Analog Trunks (FXO) for standard phone lines, and GSM Trunks for mobile network integration.

Flexible Extension Numbering

Allows for assigning custom extension numbers to agents for efficient call routing.

SIP Trunk, IAX2 Trunk, PSTN Analog Trunk Compatibility

Works seamlessly with various trunk technologies, providing flexibility in network setup.

Web Interface Configuration

Offers a user-friendly web interface for configuring settings and managing the system.

Audio Codecs

Supports G.711u/a, G.729, and GSM audio codecs for clear voice quality during calls.

Conversation Recording

Records call conversations for training purposes, quality assurance, or legal compliance.

Echo Cancellation

OSLEC technology minimizes audio echo during calls, improving communication clarity.

Strong ACD Application

Features a robust Automatic Call Distribution system to efficiently