About PBXware
PBXware is a unified communications platform from Bicom Systems that provides flexible and scalable communication solutions. It combines reliable voice communication services, security and protection features, and user-friendly UC apps so businesses can effectively manage their communication needs. PBXware is available in four different editions and can be deployed in the cloud, on-premise, or in a hybrid setup, making it suitable for various business sizes. Additionally, it offers a customizable interface to support collaboration among teams. Key capabilities: voice communication security environment feature-rich interface tailored solutions multiple deployment options Best for: businesses that need a reliable, scalable communication system.
PBXware by Bicom Systems is a comprehensive call center software solution designed to meet the communication needs of businesses across various industries. It serves as a versatile platform for managing and streamlining telephony operations, making it an ideal choice for contact center agents, IT administrators, telecom providers, and other communication-centric teams. Its core features include multi-tenant capabilities, enhanced security measures, and an intuitive interface that supports cloud, SaaS, web-based, on-premise, and mobile deployment options. PBXware is built to provide seamless communication while offering scalability to accommodate businesses of all sizes. The user interface of PBXware strikes a balance between functionality and simplicity, making it accessible to both technical and non-technical users. The layout is clean and logically organized, with easily navigable menus and dashboards. Features such as drag-and-drop call routing and graphical call flow diagrams enhance the user experience, reducing the learning curve for new users. Administrators can quickly configure and manage extensions, queues, and other telephony components without requiring extensive technical expertise. The interface also supports customization, allowing users to tailor the system to their specific operational requirements.
Pros & Cons
- +Comprehensive Unified Communications (UC): Integrates various communication channels (voice, video, IM, fax) into a single platform, simplifying communication management.
- +Scalability and Flexibility: Offers multi-tenant capabilities and easy extension management, accommodating businesses of all sizes and growth trajectories.
- +Customization and Branding: Provides tailored solutions and white-label branding options for resellers, allowing for personalized offerings.
- +CRM Integrations: Seamlessly integrates with popular CRM systems, enhancing customer relationship management and sales processes.
- +Omnichannel Communication: Supports multiple communication channels (phone, email, social media, live chat), providing customers with flexible communication options.
- +Advanced Call Management: Offers dynamic call routing and real-time monitoring, improving call handling efficiency and customer experience.
- +Collaboration Tools: Includes features like audio conferencing, instant messaging, and screen sharing, fostering team collaboration and productivity.
- −Complexity: The wide range of features and deployment options might present a learning curve for some users.
- −Potential Integration Challenges: While it integrates with many CRMs, specific configurations or customizations might be required for seamless operation.
- −Reliance on Network Infrastructure: Both hosted and on-premise deployments rely on a stable and reliable network connection. On-premise especially requires robust in-house IT infrastructure.
- −Vendor Lock-in (Potential): Depending on the chosen deployment method and integrations, switching to a different PBX system in the future might require some effort.
- −Limited Information on Pricing: The website focuses on features and benefits but doesn't provide detailed pricing information, requiring potential customers to contact sales.
Features
Key features
- Unified Communications (UC)
- Integrates voice, video, meetings, contact center features, and more into a single platform.
- Scalability
- Supports business growth with easy addition/removal of extensions and multi-tenant capabilities.
- Customization
- Offers flexible solutions and bundles to meet specific customer needs.
- CRM Integrations
- Connects with popular CRM systems like Salesforce, SugarCRM, Zendesk, and others.
- Omnichannel Communication
- Supports multiple communication channels (phone, email, social media, live chat).
- Real-Time Monitoring
- Provides tools for monitoring call activity and customer experience.
- Advanced Call Routing
- Enables efficient call distribution to the right agents or departments.
- Collaboration Tools
- Fosters team collaboration with features like audio conferencing, instant messaging, and screen sharing.
Additional features
- Unified Communications (UC) Core
- Consolidates various communication methods into a single platform for streamlined workflows.
- Voice Calling
- Supports traditional phone calls with advanced features like call forwarding, hold, transfer, and conferencing.
- Video Conferencing
- Enables face-to-face meetings with integrated video and screen sharing capabilities.
- Instant Messaging (IM)
- Facilitates real-time text-based communication between individuals and groups.
- Fax
- Provides digital faxing capabilities, eliminating the need for physical fax machines.
- Presence Management
- Displays the availability status of users (e.g., online, busy, away) to improve communication efficiency.
- Screen Pop
- Automatically displays relevant customer information on an agent's screen when a call is received.
- Screen Sharing
- Allows users to share their computer screens during calls or meetings for enhanced collaboration.
- Scalability and Multi-Tenancy
- Adapts to growing business needs and supports multiple customers on a single system.
- Multi-Tenant Edition
- Enables service providers to host multiple independent PBX systems for different clients on one server.
- Flexible Extension Management
- Allows for easy addition, removal, and modification of extensions as needed.
- Growth-Oriented Architecture
- Designed to handle increasing call volumes and user traffic.
- Customization and Branding
- Offers tailored solutions and white-label options for resellers.
- Customizable Solutions and Bundles
- Adapts to specific business requirements with flexible feature sets and configurations.
- White-Label Branding
- Allows resellers to brand the software and documentation with their own logo, colors, and company name.
- CRM Integrations
- Connects with leading CRM platforms to enhance customer relationship management.
- Salesforce Integration
- Integrates with Salesforce to provide call logging, screen pops, and click-to-call functionality.
- SugarCRM Integration
- Connects with SugarCRM to streamline communication workflows and improve customer interactions.
- Zendesk Integration
- Integrates with Zendesk to provide seamless communication within the customer support platform.
- ZOHO Integration
- Connects with ZOHO CRM to enhance sales and customer service processes.
- MS Dynamics Integration
- Integrates with Microsoft Dynamics to improve customer engagement and sales effectiveness.
- Wide Range of Integrations
- Supports integrations with numerous other CRM systems and business applications.
- Omnichannel Communication
- Provides multiple channels for customer interaction.
- Phone
- Supports traditional phone calls with advanced call handling features.
- Integrates with email systems to provide unified messaging and communication.
- Social Media
- Connects with social media platforms to enable customer engagement and support.
- Live Chat
- Offers real-time chat functionality on websites and other digital channels.
- Call Management and Routing
- Ensures efficient call handling and distribution.
- Dynamic Call Routing
- Automatically routes calls based on predefined rules, agent availability, and other criteria.
- Real-Time Monitoring and Accountability
- Provides tools for monitoring call activity, agent performance, and customer experience.
- Collaboration Tools
- Enhances team communication and productivity.
- Audio Conferencing
- Enables multi-party audio conferences for team meetings and discussions.
- Instant Messaging
- Facilitates real-time text-based communication for quick questions and updates.
- Video Calls
- Supports face-to-face communication with integrated video capabilities.
- Deployment Options
- Offers flexible deployment models to suit different business needs.
- Hosted PBXware
- Provides a cloud-based solution with Bicom Systems managing the infrastructure.
- On-Premise PBXware
- Allows businesses to host and manage the system on their own servers.
- SERVERware Deployment
- Enables deployment on Bicom Systems' SERVERware virtualization platform for enhanced performance and reliability.
- Installation Media
- Offers installation via USB/CD ROM or ISO/VMware image for flexible deployment options.
- Other Features
- Includes additional functionalities to enhance the communication experience.
- Easy Setup with Step-by-Step Wizard
- Simplifies the installation and configuration process.
- Auto Provisioning for IP Phones
- Automatically configures IP phones for easy deployment and management.
- Email to Fax Functionality
- Allows users to send faxes directly from their email accounts.
- Personalized SMS Bulk Messaging
- Enables businesses to send personalized SMS messages to large groups of customers.
- Real-Time Analytics and Reporting
- Provides insights into call activity, agent performance, and system usage.
- Compatibility with Most IP Phones
- Works with a wide range of IP phone models from various manufacturers.
- Hot Desking
- Allows employees to use any available desk and phone with their own extension.
- Busy Lamp Field (BLF)
- Displays the status of other extensions (e.g., busy, ringing, available).
- gloCOM Collaboration Suite Integration
- Integrates with gloCOM for enhanced team collaboration features.
- sipPROT Security Solutions Integration
- Integrates with sipPROT for advanced security features like call encryption.
- Editions
- Offers tailored editions for different business needs.
- Multi-Tenant Edition
- Designed for service providers and businesses hosting multiple clients.
- Business Edition
- Suited for small to medium-sized businesses with essential UC features.
- Contact Center Edition
- Optimized for contact centers with advanced call handling and agent management tools.
- Service Provider Edition
- Provides advanced management tools for multi-tenant PBX administrators.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About PBXware
PBXware is a unified communications platform from Bicom Systems that provides flexible and scalable communication solutions. It combines reliable voice communication services, security and protection features, and user-friendly UC apps so businesses can effectively manage their communication needs. PBXware is available in four different editions and can be deployed in the cloud, on-premise, or in a hybrid setup, making it suitable for various business sizes. Additionally, it offers a customizable interface to support collaboration among teams. Key capabilities: voice communication security environment feature-rich interface tailored solutions multiple deployment options Best for: businesses that need a reliable, scalable communication system.
PBXware Details
PBXware's In-App Market Place
Does PBXware have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN (Mex$)
Pros & Cons
- Comprehensive Unified Communications (UC): Integrates various communication channels (voice, video, IM, fax) into a single platform, simplifying communication management.
- Scalability and Flexibility: Offers multi-tenant capabilities and easy extension management, accommodating businesses of all sizes and growth trajectories.
- Customization and Branding: Provides tailored solutions and white-label branding options for resellers, allowing for personalized offerings.
- CRM Integrations: Seamlessly integrates with popular CRM systems, enhancing customer relationship management and sales processes.
- Omnichannel Communication: Supports multiple communication channels (phone, email, social media, live chat), providing customers with flexible communication options.
- Advanced Call Management: Offers dynamic call routing and real-time monitoring, improving call handling efficiency and customer experience.
- Collaboration Tools: Includes features like audio conferencing, instant messaging, and screen sharing, fostering team collaboration and productivity.
- Complexity: The wide range of features and deployment options might present a learning curve for some users.
- Potential Integration Challenges: While it integrates with many CRMs, specific configurations or customizations might be required for seamless operation.
- Reliance on Network Infrastructure: Both hosted and on-premise deployments rely on a stable and reliable network connection. On-premise especially requires robust in-house IT infrastructure.
- Vendor Lock-in (Potential): Depending on the chosen deployment method and integrations, switching to a different PBX system in the future might require some effort.
- Limited Information on Pricing: The website focuses on features and benefits but doesn't provide detailed pricing information, requiring potential customers to contact sales.
PBXware's Support Options
PBXware's Alternatives
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