PBXware

Consolidates various communication methods into a single platform for streamlined workflows.

Supports traditional phone calls with advanced features like call forwarding, hold, transfer, and conferencing.

Enables face-to-face meetings with integrated video and screen sharing capabilities.

Facilitates real-time text-based communication between individuals and groups.

Provides digital faxing capabilities, eliminating the need for physical fax machines.

Displays the availability status of users (e.g., online, busy, away) to improve communication efficiency.

Automatically displays relevant customer information on an agent's screen when a call is received.

Allows users to share their computer screens during calls or meetings for enhanced collaboration.

Adapts to growing business needs and supports multiple customers on a single system.

Enables service providers to host multiple independent PBX systems for different clients on one server.

Allows for easy addition, removal, and modification of extensions as needed.

Designed to handle increasing call volumes and user traffic.

Offers tailored solutions and white-label options for resellers.

Adapts to specific business requirements with flexible feature sets and configurations.

Allows resellers to brand the software and documentation with their own logo, colors, and company name.

Connects with leading CRM platforms to enhance customer relationship management.

Integrates with Salesforce to provide call logging, screen pops, and click-to-call functionality.

Connects with SugarCRM to streamline communication workflows and improve customer interactions.

Integrates with Zendesk to provide seamless communication within the customer support platform.

Connects with ZOHO CRM to enhance sales and customer service processes.

Integrates with Microsoft Dynamics to improve customer engagement and sales effectiveness.

Supports integrations with numerous other CRM systems and business applications.

Provides multiple channels for customer interaction.

Supports traditional phone calls with advanced call handling features.

Integrates with email systems to provide unified messaging and communication.

Connects with social media platforms to enable customer engagement and support.

Offers real-time chat functionality on websites and other digital channels.

Ensures efficient call handling and distribution.

Automatically routes calls based on predefined rules, agent availability, and other criteria.

Provides tools for monitoring call activity, agent performance, and customer experience.

Enhances team communication and productivity.

Enables multi-party audio conferences for team meetings and discussions.

Facilitates real-time text-based communication for quick questions and updates.

Supports face-to-face communication with integrated video capabilities.

Offers flexible deployment models to suit different business needs.

Provides a cloud-based solution with Bicom Systems managing the infrastructure.

Allows businesses to host and manage the system on their own servers.

Enables deployment on Bicom Systems' SERVERware virtualization platform for enhanced performance and reliability.

Offers installation via USB/CD ROM or ISO/VMware image for flexible deployment options.

Includes additional functionalities to enhance the communication experience.

Simplifies the installation and configuration process.

Automatically configures IP phones for easy deployment and management.

Allows users to send faxes directly from their email accounts.

Enables businesses to send personalized SMS messages to large groups of customers.

Provides insights into call activity, agent performance, and system usage.

Works with a wide range of IP phone models from various manufacturers.

Allows employees to use any available desk and phone with their own extension.

Displays the status of other extensions (e.g., busy, ringing, available).

Integrates with gloCOM for enhanced team collaboration features.

Integrates with sipPROT for advanced security features like call encryption.

Offers tailored editions for different business needs.

Designed for service providers and businesses hosting multiple clients.

Suited for small to medium-sized businesses with essential UC features.

Optimized for contact centers with advanced call handling and agent management tools.

Provides advanced management tools for multi-tenant PBX administrators.