About PhoneIQ
PhoneIQ is a cloud phone system and call center platform from PhoneIQ that serves Salesforce Lightning users. It combines call management, CRM integration, and analytics to provide smooth communication within the Salesforce environment. Users can manage calls directly from Salesforce, enabling them to work from anywhere without switching between applications. PhoneIQ also automates note-taking and logging, which minimizes administrative tasks and improves productivity. Key capabilities: cloud-based calling comprehensive CRM integration real-time analytics call recording automated call logging Best for: businesses that need reliable telephony solutions integrated with Salesforce for efficient customer interactions.
PhoneIQ Details
PhoneIQ's In-App Market Place
Does PhoneIQ have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($)
Pros & Cons
- Ease of use: Many reviewers mentioned PhoneIQ is easy to use and requires minimal training for new users.
- Salesforce integration: PhoneIQ integrates well with Salesforce, a popular CRM platform. This streamlines data flow and simplifies call management.
- Features: PhoneIQ offers a variety of features including power dialing, local presence, voicemail drop, call recording, and automatic call logging.
- Customer service: Reviewers consistently praise PhoneIQ's customer service for being responsive, helpful, and willing to go the extra mile.
- Value for money: Compared to some competitors, PhoneIQ seems to be a good value, especially for companies already using Salesforce.
- Remote work friendly: PhoneIQ functions well for remote teams and can be used on various devices (desktop, mobile, desk phones).
- Limited functionality for complex needs: While PhoneIQ offers a good range of features, some reviewers mentioned it might not be suitable for businesses with highly specific requirements.
- Difficulties with troubleshooting: A couple of reviewers mentioned troubleshooting issues, especially when dealing with complex technical problems.
- Limited conferencing features: One reviewer noted that conferencing features could be improved.
- Company-specific CRM integration challenges: A few reviewers encountered difficulties integrating PhoneIQ with their specific CRM setup, although PhoneIQ support was able to resolve these issues.
PhoneIQ's Support Options
Contact
+1 (844) 705-4525Chatbot
Available