Provider Resource Networking logo

Provider Resource Networking

by MorCare · Since N/A
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorMorCare
Year launchedN/A
StatusActive
Location2429 Military Rd., Suite 300 Niagara Falls, NY 14304
Countries servedGlobal
Languages12
Integrations
Free tier
Free trial
Contact salesYES

About Provider Resource Networking

Provider Resource Networking is a resource networking software from MorCare that improves patient and provider satisfaction with an extensive healthcare provider database. It combines Continuum of Care, Denials, Audits and Appeals, and Discharge Planning so organizations can prevent gaps in care delivery. Additionally, it supports Survey Management for assessing provider performance and patient feedback. This software is designed to facilitate efficient communication and coordination among healthcare providers, ensuring that patients receive the necessary resources and follow-up care. Key capabilities: Continuum of Care Denials Audits and Appeals Discharge Planning Survey Management Best for: healthcare organizations that need to manage provider relationships and ensure quality patient care.

Provider Resource Networking by MorCare is a dedicated live chat software solution tailored specifically for the healthcare industry. Designed with the unique needs of healthcare professionals, care managers, case management teams, risk managers, quality improvement specialists, and hospital administrators in mind, this platform aims to streamline communication, enhance resource coordination, and ultimately improve patient outcomes. At its core, the software provides a secure, real-time chat interface that facilitates seamless interactions among diverse healthcare stakeholders, ensuring that vital information and resources are exchanged promptly and efficiently. The user interface of Provider Resource Networking is thoughtfully crafted to prioritize simplicity and usability. The platform features a clean, uncluttered design with clearly labeled menus and intuitive navigation, making it easy for users to locate essential functions quickly. A prominent live chat window serves as the central hub for communication, complemented by customizable dashboards that allow users to monitor ongoing chats, view recent activity, and access key performance metrics at a glance.

Pros & Cons

What users like
  • +Helpful Resource in Delicate Situations: The user review highlights the platform's value in challenging care situations, suggesting it effectively connects people with needed resources.
  • +Comprehensive Features: The Capterra overview mentions features like managing communication, generating federal forms, and identifying patient needs, indicating a broad range of functionalities.
  • +Ease of Use: The user review gave the platform a 4/5 for ease of use, which is generally positive.
  • +Good Customer Service: The user review gave the platform a 4/5 for customer service.
What users flag
  • Limited Information: The Capterra page provides only a brief overview of the features and pricing is not listed. More details are needed for a comprehensive evaluation.
  • Single User Review: The evaluation is based on only one user review, which may not be representative of the broader user base. More reviews are needed for a balanced perspective.
  • Lack of Pricing Information: The absence of pricing details makes it difficult to assess the cost-effectiveness of the platform.
  • Comparison Data is Limited: While a comparison with SNF Metrics is provided, more comparisons with similar products would be beneficial.

Features

Key features

National Provider Database
Access to a nationwide network of post-acute care providers.
Extensive Search
Powerful search capabilities to find providers based on various criteria (availability, insurance, services, etc.).
Secure Portal
A secure platform for care managers to share confidential information and communicate with providers.
Electronic Forms
Access to and ability to complete, route, and electronically sign required state and federal forms.
Referral Tracking
Tracks referral volumes and reasons for referral declines by providers.
Post-Acute Care Scheduling
Helps identify and schedule appropriate post-acute care providers based on patient needs.
Reporting and Analytics
Provider report cards provide insights into referral acceptance, response times, and reasons for rejection.

Additional features

National Post-Acute Care Provider Database
A comprehensive database of providers across the country.
Extensive Search Capabilities
Allows searching for providers based on multiple criteria, including availability, accepted insurance, provided services, equipment, and other care coordination information.
Secure Portal for Care Managers
A HIPAA-compliant platform for secure communication, information sharing, and collaboration with post-acute care providers.
Electronic Forms Management
Provides access to required state and federal forms that can be completed, routed, and signed electronically.
Referral Volume and Decline Tracking
Enables hospitals to track referral volumes and understand why providers decline referrals, facilitating process improvement.
Identification and Scheduling of Post-Acute Care
Helps care managers identify and schedule providers that meet specific patient needs, ensuring smooth transitions of care.
Improved Patient Care Transitions
Streamlines discharge planning and care coordination, leading to better patient outcomes and potentially reduced readmissions and length of stay.
Provider Report Cards
Offers insights into provider performance, including referral acceptance rates, response times, and reasons for rejection. This data can be used for analysis and quality improvement.
Real-time Provider Availability
Gives care managers instant access to provider availability for efficient scheduling.
Care Coordination and Communication
Facilitates communication and collaboration between care managers and post-acute care providers.
Reduced Length of Stay and Readmissions (Goal)
Aims to improve care transitions and reduce unnecessary hospital readmissions and length of stay.
Improved Patient and Provider Satisfaction (Goal)
Seeks to enhance satisfaction through better communication and coordination.
Streamlined Discharge Planning
Simplifies and makes discharge planning more efficient.
Automated Solution (Claimed)
Positions itself as an automated solution for care management.
Downloadable Resources
Offers resources like white papers ("Why Consider an Automated Solution for Care Management").

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
12
Interface languages
3
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchChineseJapaneseKoreanRussianArabic

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP

No reviews yet

Be the first to drop a review

Alternatives to Provider Resource Networking

Tactful Engage logo

Tactful Engage

Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…

Clubhouse logo

Clubhouse

Clubhouse is a voice chat software from Alpha Exploration Co. that allows users to join…

Clickatell Chat Commerce Platform logo

Clickatell Chat Commerce Platform

Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through…

Awfar Chat Center SA logo

Awfar Chat Center SA

Awfar Chat Center SA is a communication software from Awfar Solutions that provides integrated tools…

Arena Live Chat logo

Arena Live Chat

Arena Live Chat is a communication software from Arena that supports real-time community discussions. It…

Chatway logo

Chatway

Chatway is a live chat and AI chatbot platform designed to help businesses improve customer…

Often compared with Provider Resource Networking

Compare any two tools →
Tactful Engage logo
Tactful Engage
Help Desk
0.0
Clubhouse logo
Clubhouse
Social Networking
0.0
Clickatell Chat Commerce Platform logo
Clickatell Chat Commerce Platform
Customer Communications Management
0.0
Awfar Chat Center SA logo
Awfar Chat Center SA
Customer Service
0.0