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About pulseM

PulseM is a reputation management software from pulseM that supports home service companies in managing their online reviews. It provides features such as review collection, customer feedback analysis, and reputation monitoring so businesses can improve their visibility and attract more customers. Designed specifically for industries like plumbing, electrical, and general contracting, pulseM allows companies to engage with their customers effectively and improve their online presence. The platform integrates with Customer Lobby to simplify the review process, ensuring businesses can maintain a strong reputation. Key capabilities: review collection customer feedback analysis reputation monitoring integration with Customer Lobby performance analytics Best for: home service companies that need to manage their online reputation and increase their customer base.

pulseM Details

Vendor
pulseM
Year Launched
2011
Location
901 W. Walnut Hill Lane, Suite 130B Irving, TX 75038
Deployment
cloud, ios, android
Training Options
videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean
Users
Customer Service Managers, Marketing Managers, Field Service Supervisors, Business Owners, Reputation Managers, Customer Engagement Coordinators
Industries Served
HVAC, Plumbing, Electrical, Pest Control, Cleaning Services (Home, Pool, Carpet)
Tags
Reputation management, customer reviews, online reputation, service businesses, automation, customer engagement, review generation, social proof, reputation monitoring, customer communication.

pulseM's In-App Market Place

Does pulseM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (CHF), INR (₹), CNY (¥), RUB (₽), MXN (Mex$), BRL (R$), SEK (kr), SGD (S$), HKD (HK$), NZD (NZ$), KRW (₩), ZAR (R)

Pros & Cons

  • Helps improve customer engagement and encourages positive reviews on social media
  • Enables direct and prompt responses to dissatisfied customers
  • Easy to use with strong integration capabilities (e.g., with ServiceTitan)
  • Provides NPS scores, which are valuable for leadership insights
  • Text messaging functionality is a key strength
  • Features are generally beneficial for customer communication and feedback
  • Initial setup can be confusing and overwhelming
  • Some features are hard to remember or underutilized due to complexity
  • Leaderboard and scoring tools can be complicated and not user-friendly
  • Issues with managing PulseCheck distribution (e.g., wrong recipients or excessive frequency)

pulseM's Support Options

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