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About Q-Suite

Q-Suite is a contact center software from Indosoft that supports customer use improvement. It combines media omnichannel communication, unified communications technology, and an all-in-one administrative platform to help businesses manage interactions across various channels effectively. The Q-SuiteNG platform is reliable, scalable, and secure, providing flexible and cost-efficient solutions tailored to specific business needs. It features automated workflows and synchronized data, allowing for efficient operation and management. With its high-availability solution, users can smoothly integrate various communication methods. Key capabilities: omnichannel communication unified communications technology flexible and high-availability solutions all-in-one administrative platform automated workflows Best for: contact centers that need to improve customer engagement and operational efficiency.

Q-Suite Details

Vendor
Indosoft
Year Launched
1995
Location
77 Westmorland St, Fredericton, New Brunswick E3B 6Z3, CA
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
Users
Agents, Integrators, Developers, Administrators, Contact Center Managers
Industries Served
Call Centers, Customer Service, Campaign Management, Omnichannel Support, Integrated Customer Service
Tags
Call Center, Q-Suite, Indosoft, contact center, telephony, agent productivity, IVR, ACD, reporting, monitoring

Q-Suite's In-App Market Place

Does Q-Suite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (Fr), CNY (¥), INR (₹)

Pros & Cons

  • Customizable & Automated: Offers APIs and SDKs for tailored workflows and data synchronization.
  • Easy Setup & Development Support: Includes clear documentation, step-by-step guides, and developer resources.
  • Multi-Channel Support (Implied): Likely manages interactions across various communication channels.
  • Reliable & Secure: Handles high call volume, offers redundancy features, and prioritizes security.
  • Limited Information: Details on features and pricing are scarce on the website.
  • Asterisk Dependence: Requires Asterisk, an open-source PBX, which might limit compatibility.
  • Customization Complexity: Advanced customization might necessitate strong development expertise.

Q-Suite's Support Options

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