About QEval
QEval is a quality evaluation software from Etech Global Services that supports the assessment of customer interactions. It combines call evaluation, reporting tools, and performance tracking so organizations can maintain service quality. The platform allows for the creation of customizable scoring criteria and provides analytics to identify trends in customer service performance. QEval is designed for monitoring agent performance effectively, allowing managers to provide targeted feedback and coaching. The software is highly scalable, accommodating various business sizes while ensuring compliance with industry standards. Key capabilities: call evaluation performance analytics customizable scoring reporting tools trend identification Best for: customer service managers that need to evaluate agent interactions and improve service quality.
QEval Details
QEval's In-App Market Place
Does QEval have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), RUB (₽), INR (₹), BRL (R$), HKD (HK$), SGD (S$)
Pros & Cons
- Playback Speed Control: The ability to adjust the speed of the call playback is a valuable feature for detailed analysis.
- Visual Markers: Identifying conversation content with visual markers helps in quickly navigating and understanding the call structure.
- Visual Volume Graphs: These graphs help to easily identify periods of silence or activity in the call.
- Limited Agent Comment Space: The restriction on the number of characters for agent comments limits their ability to provide sufficient context or dispute evaluations.
QEval's Support Options
Email Address
sales@etechgs.comContact
+1-936-559-2200