Qfiniti

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Software Status:Active

About Qfiniti

OpenText Contact Center Analytics is a voice-of-the-customer software from OpenText that provides insights into multichannel customer interactions and behaviors. It combines analytics, reporting, and data visualization so organizations can convert every interaction into valuable insights. This solution supports deployment anywhere, enabling users to make data-driven decisions based on real-time feedback. Additionally, it offers the capability to analyze customer sentiment and improve service quality across various channels. Key capabilities: analytics reporting data visualization customer sentiment analysis multichannel support Best for: call center managers that need to gain insights from customer interactions.

Qfiniti Details

Vendor

OpenText

Year Launched

1991

Location

Waterloo 275 Frank Tompa Drive Waterloo ON N2L 0A1 Canada

Deployment

cloud

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

Portuguese, English, French, Swedish, English, English, Japanese, Korean, Simplified Chinese, Traditional Chinese

Users

Chief Financial Officer, Human Resources Director, Chief Technology Officer, Chief Information Officer, Vice President Information Technology, Director of Compliance, Director of Procurement, Director of Risk Management, Director of Infrastructure

Industries Served

Call Centers, Customer Service, Healthcare, Financial Services, Retail, Government

Qfiniti's In-App Market Place

Does Qfiniti have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), JPY (¥), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), MXN ($), BRL (R$), SGD ($), HKD (HK$), NZD (NZ$), KRW (₩), ZAR (R)

Pros & Cons

Unified Suite: Consolidates multiple tools for workforce optimization in one solution.
Real-Time Insights: Advanced speech and desktop analytics provide actionable -insights for continuous improvement.
Regulatory Compliance: Automation of compliance with standards like PCI and HIPAA.
Flexible Deployment: Supports both cloud and on-premise deployment based on organizational needs.
Scalable: Capable of serving small to large enterprises with flexibility in configurations.

Complex Setup: The variety of modules and integrations might require a more complex setup process.
Customization Needs: Extensive customization might be required to tailor the solution to specific business needs.
Training Requirements: Adequate training may be necessary to fully utilize the platform’s capabilities.
Limited In-App Marketplace: There’s no clear marketplace for third-party apps or add-ons.