About QueueMetrics
QueueMetrics is a queue monitoring software from Loway that supports Asterisk, FreePBX, Yeastar, and Grandstream for call center management. It provides real-time views, agent productivity tracking, and ACD (Automatic Call Distribution) so users can effectively manage inbound and outbound calls. The software includes features like IVR (Interactive Voice Response), Music on Hold, and comprehensive reporting to help businesses analyze performance metrics. Additionally, QueueMetrics offers tools for monitoring call queues, agent activities, and system performance. Key capabilities: real-time reporting agent productivity tracking ACD management IVR support inbound and outbound call monitoring Best for: call center managers that need to oversee and improve operational efficiency.
QueueMetrics is a powerful Asterisk-based call center monitoring software designed to enhance the efficiency and productivity of call center operations. It offers comprehensive tools to measure and improve various aspects of a contact center, including agent productivity, payroll management, sales targets, and call metrics. With support for both inbound and outbound campaigns, QueueMetrics provides detailed analytics and real-time monitoring through customizable reports and wallboards. Businesses can choose between cloud-based (QueueMetrics-Live) and on-premise deployments, ensuring flexibility to meet specific infrastructure needs. The software features an intuitive user interface that simplifies workflows for agents and supervisors alike. Agents benefit from a dedicated dashboard equipped with text messaging, alarm options, and a built-in WebRTC softphone for seamless communication. Supervisors can monitor live activities through features like whisper, spy, and barge, along with customizable wallboards that display real-time data. QueueMetrics integrates seamlessly with popular CRMs like Salesforce and Vtiger, ensuring efficient management of customer interactions and data. QueueMetrics boasts over 200 metrics for performance analysis, making it a comprehensive tool for tracking and managing call center operations.
Pros & Cons
- Easy to use, reliable, and modular with bookmark functionalities
- Simple implementation for call centers with an excellent real-time dashboard
- Customizable wallboard function and seamless access to call logs
- Long-term cost-effectiveness with strong cost-benefit ratio
- Limited capability for building highly customized reports
- Session expiration when idle for too long in the web-based system
- Lack of automatic wrap-up for outbound calls, causing inefficiencies
- Poorly designed user interface with inefficient use of screen space
Features
Key features
Offers over 200 metrics for detailed performance analysis of agents and campaigns.
Real-time data visualization with customizable displays for live monitoring.
Features such as whisper, spy, and barge allow supervisors to guide and evaluate agents.
A built-in softphone simplifies agent communication and eliminates the need for external tools.
Seamlessly integrates with systems like Salesforce and Vtiger to streamline customer interaction management.
Additional features
Provides live insights into campaign progress and agent activity.
Enables detailed analysis of call center operations.
Facilitates efficient communication and alerts for agents.
Generates analytics for both call types.
Supports popular Asterisk/Freeswitch-based PBX systems.
Simplifies daily workflows with easy-to-use tools.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About QueueMetrics
QueueMetrics is a queue monitoring software from Loway that supports Asterisk, FreePBX, Yeastar, and Grandstream for call center management. It provides real-time views, agent productivity tracking, and ACD (Automatic Call Distribution) so users can effectively manage inbound and outbound calls. The software includes features like IVR (Interactive Voice Response), Music on Hold, and comprehensive reporting to help businesses analyze performance metrics. Additionally, QueueMetrics offers tools for monitoring call queues, agent activities, and system performance. Key capabilities: real-time reporting agent productivity tracking ACD management IVR support inbound and outbound call monitoring Best for: call center managers that need to oversee and improve operational efficiency.
QueueMetrics Details
QueueMetrics's In-App Market Place
Does QueueMetrics have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
CHF (Fr.)
Pros & Cons
- Easy to use, reliable, and modular with bookmark functionalities
- Simple implementation for call centers with an excellent real-time dashboard
- Customizable wallboard function and seamless access to call logs
- Long-term cost-effectiveness with strong cost-benefit ratio
- Limited capability for building highly customized reports
- Session expiration when idle for too long in the web-based system
- Lack of automatic wrap-up for outbound calls, causing inefficiencies
- Poorly designed user interface with inefficient use of screen space
QueueMetrics's Support Options
Email Address
support@loway.chContact
+41 91 630 97 65QueueMetrics's Alternatives
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