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QueueMetrics

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Software Status:Active

About QueueMetrics

QueueMetrics is a queue monitoring software from Loway that supports Asterisk, FreePBX, Yeastar, and Grandstream for call center management. It provides real-time views, agent productivity tracking, and ACD (Automatic Call Distribution) so users can effectively manage inbound and outbound calls. The software includes features like IVR (Interactive Voice Response), Music on Hold, and comprehensive reporting to help businesses analyze performance metrics. Additionally, QueueMetrics offers tools for monitoring call queues, agent activities, and system performance. Key capabilities: real-time reporting agent productivity tracking ACD management IVR support inbound and outbound call monitoring Best for: call center managers that need to oversee and improve operational efficiency.

QueueMetrics Details

Vendor
Loway
Year Launched
2005
Location
Corporate Headquarters Via Laveggio, 3 - 6855 Stabio Switzerland
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, Italian, German, French, Portuguese, Polish, Dutch, Russian, Chinese, Japanese, Turkish, Arabic, Czech
Users
Call center agents, Supervisors and managers, Sales teams, Quality assurance personnel
Industries Served
Customer service, Telemarketing, Technical support, Sales and lead generation
Tags
#CallCenterSoftware #QueueMetrics #AsteriskPBX #CRMIntegration #CallMonitoring #MetricsTracking

QueueMetrics's In-App Market Place

Does QueueMetrics have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

CHF (Fr.)

Pros & Cons

  • Easy to use, reliable, and modular with bookmark functionalities
  • Simple implementation for call centers with an excellent real-time dashboard
  • Customizable wallboard function and seamless access to call logs
  • Long-term cost-effectiveness with strong cost-benefit ratio
  • Limited capability for building highly customized reports
  • Session expiration when idle for too long in the web-based system
  • Lack of automatic wrap-up for outbound calls, causing inefficiencies
  • Poorly designed user interface with inefficient use of screen space

QueueMetrics's Support Options

QueueMetrics's Alternatives